"Thank you" email to customers?

agallia

Having just sold my first photo via Smugmug cart, my first inclination is to send the customer a "thank you" email using the name/email shown on the order. What is experience on this? Is there a reason I shouldn't do this?

Thanks.

Andy

Why would you hesitate? Do it! Tactful, short/sweet. Assure them that you won't spam 'em. Tell 'em to holler to you if they have any issues. Thank them 1000x for buying!

agallia

Andy wrote:

Why would you hesitate? Do it! Tactful, short/sweet. Assure them that you won't spam 'em. Tell 'em to holler to you if they have any issues. Thank them 1000x for buying!

Thanks for affirmation, Andy. Appreciated

Nimai

I send a Thank You email every single time. Short, personal, and grateful!
More thank once, I've replied to my Order email, forgotten to change the To address, and sent my email to SmugMug instead! Haha-

KMCC

I send a follow-up thank you e-mail to every customer who places an order with me through Smugmug.

Besides just being a good business practice, many times it has led to additional assignments and additional orders.

agallia

Thanks to all
Your comments are appreciated! Just confirmed my feelings. Don't know what Smugmug's order confirmation email format is or whether it mentions the selling photographer's name. But doesn't matter though...still good practice to send our own personal thanks.

Andy

agallia wrote:

Your comments are appreciated! Just confirmed my feelings. Don't know what Smugmug's order confirmation email format is or whether it mentions the selling photographer's name. But doesn't matter though...still good practice to send our own personal thanks.

You really should price a gallery at .01 over and order your own stuff when logged out like a visitor.

order conf email wrote:

Thanks for your SmugMug order!

We truly appreciate your business and hope you'll be delighted with the prints you've ordered.

This email is your order confirmation and payment receipt. It will take about 9 business days to process your order because the photographer has requested extra time to make sure the images are perfect.

We'll send you another email to let you know when your prints have shipped. Of course, you can always view your order online at:

secure order link here

If you are prompted for an email address and password, use (email address here) and (one-time use password here) to view your order.


Here's what you ordered:

---

Qty Item Line Subtotal

---

1 8 x 8 Print $3.39 USD

---

Order Subtotal: $XXXUSD
Shipping & Handling: $XXX USD
Total: $XXX USD

---

When your order has shipped, we will bill it to:
(address here)

We'll ship them to:
(address here)

Your order will ship via US Postal Service Priority, FedEx 3-day or UPS Ground. Please allow 3 to 5 business days for it to make its appearance after you receive a shipment confirmation email from SmugMug.

Questions? Email us at the help desk . We love hearing from our customers and typically respond within a few hours.

You can contact your photographer about this order via email:
Andy ThePro andy@emailaddresshere.com


Thanks again for ordering from SmugMug, the ultimate in photo sharing.

Sincerely,
Chris & Don MacAskill
Owners, Photographers, Regular Guys

agallia

Andy wrote:

You really should price a gallery at .01 over and order your own stuff when logged out like a visitor.

Okay, Andy. I'm biting, so what's the advantage for 1 cent...why should I do it? Records?

Andy

agallia wrote:

Okay, Andy. I'm biting, so what's the advantage for 1 cent...why should I do it? Records?

So you can see exactly what your clients see, with the least possible extra cost. And yeah, we only track and record sales that are at-profit.