Slow processing requests

camillercamiller Registered Users Posts: 202 Major grins
edited January 3, 2009 in SmugMug Support
Hi, I had a few problems today. For instance when I try to re-load a page FF displays errors telling me to contact the website administrator(or something to that effect) of the site/page I'm trying to view (which would be dgrin). I should have copied one of the messages but I didn't think about it. Also, smugmug asked me for a password earlier and I don't have passwords set up (except for when I log in). It seems like the login page and the homepage take forever to load.

Could this be a FF thing? Possible. I've shutdown and cleared cache and run a registry fix. Still doing it.

I've also gotten this message quite a few times today:

There seems to have been a problem with the Digital Grin Photography Forum database.
Please try again by clicking the Refresh button in your web browser.
An E-Mail has been dispatched to our Technical Staff, whom you can also contact if the problem persists.
We apologise for any inconvenience.
Cindy

Comments

  • capturedbymaggiecapturedbymaggie Registered Users Posts: 47 Big grins
    edited January 2, 2009
    Browser shuts down when I upload pics!!
    Every time I upload pics on Smugmug, my browser closes. I get maybe 1 pic, and it takes forever. Sometimes I get none.

    Any tips or hints?? I've done the tutorial to keep windows xp awake while uploading, but that's not helping either.

    I'd really like to use smug to host my site, but I'm very frustrated. ne_nau.gif

    Any help would Rock!!

    www.capturedbymaggie.com
    www.capturedbymaggie.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 3, 2009
    Every time I upload pics on Smugmug, my browser closes.]


    Hi,
    Sorry to hear you are having problems uploading your photos!

    We have found that updating your current installation of java will typically resolve this issue.

    Follow these steps to make sure your java is up to date for a PC:

    1) Go to http://www.java.com

    2) Click on "Do I have Java?" and wait for the test to run.

    3) Follow the steps to get the latest version of Java if you need it.

    Please let us know if you continue to have problems.
  • capturedbymaggiecapturedbymaggie Registered Users Posts: 47 Big grins
    edited January 3, 2009
    Couldn't make it work..
    Andy wrote:
    Hi,
    Sorry to hear you are having problems uploading your photos!

    We have found that updating your current installation of java will typically resolve this issue.

    Follow these steps to make sure your java is up to date for a PC:

    1) Go to http://www.java.com

    2) Click on "Do I have Java?" and wait for the test to run.

    3) Follow the steps to get the latest version of Java if you need it.

    Please let us know if you continue to have problems.

    I followed these directions, and it "updated" my Java... but now Java doesn't even come up at all when I go to upload pics.. Right now I"m using smugglr, and I'm using Send to Smugmug. Those are working, for now, and I'm glad I've been able to get pics on my site.

    I will work more on Java later, and try to figure out what the heck is going on...

    Oh, also.. Is there a way to put a calendar on my site, so I can show my clients what days I'm booked?? Or not yet. Thanks for your help!
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