I'm new nd need assistance

dbcemporium

Hi everyone

I'm new to smugmug and just set up a basic wedding site. I set up my domain which was no problem at all. The help at smugmug when you email them are not very helpful. Perhaps someone here can assist?

How do I shut off the search box on my site

Once I create a private password gallery how does the client access their photos? Basic info that could not find on help section. You type what your looking for in the search box and some other random topics appear.

How do I cancel my google anylytics. An error occured where I can't view map and the [EMAIL="help@smugmug"]help@smugmug[/EMAIL] is basically useless in assisting. I just signed up with this site and I am disappointed with the customer service.

If you want to assist be polite as I am new to this site as explained above

Not a very good first impression I am getting

I will post additional questions as needed

Thanks


email answers to dbcemporium@gmail.com
My new website is www. dblairphoto.com

Andy

Hi and Welcome.

Among other things, I'm the guy that is responsible for our help desk and I will find out were we fell short for you!

First I'm going to help you here.

Andy

dbcemporium wrote:

How do I shut off the search box on my site

you can stop the display of your header, go to control panel>customize tab>site wide customizing>display SmugMug header, "No" and put a space in the header box. Then save the customizing page.

More help: http://www.smugmug.com/help/create-photo-album

dbcemporium

Andy wrote:

Hi and Welcome.

Among other things, I'm the guy that is responsible for our help desk and I will find out were we fell short for you!

First I'm going to help you here.

The responses I am getting from your help desk are very general with occasionally a vew good links that might actually assist me. Other then that I figured out how to do stuff on my own. I used ifp3.com. Their customer service via email was outstanding. I switched to smugmug because I was paying too much per month when I realized I can get the same by paying per year and save a lotmore money.

Once I accomplish what I am trying to do at first I will need assistance. After thenI pretty much will leave my site alone. I need you to walk me throuh the questions I inquired about

Thank you

Andy

dbcemporium wrote:

Once I create a private password gallery how does the client access their photos? Basic info that could not find on help section. You type what your looking for in the search box and some other random topics appear.

Like this:

http://www.moonriverphotography.com/gallery/2979673_yeQDw#161379802_4r77d

and you'd give them the password (groux)
More Help on getting the sharing link in our help pages:
http://www.smugmug.com/help/picture-sharing-links

Andy

dbcemporium wrote:

The responses I am getting from your help desk are very general with occasionally a vew good links that might actually assist me. Other then that I figured out how to do stuff on my own. I used ifp3.com. Their customer service via email was outstanding. I switched to smugmug because I was paying too much per month when I realized I can get the same by paying per year and save a lotmore money.

Once I accomplish what I am trying to do at first I will need assistance. After thenI pretty much will leave my site alone. I need you to walk me throuh the questions I inquired about

Thank you

what email address are you mailing us with? I find none on the email you just gave us here... thanks

Andy

dbcemporium wrote:

How do I cancel my google anylytics. An error occured where I can't view map and the [EMAIL="help@smugmug"]help@smugmug[/EMAIL] is basically useless in assisting. I just signed up with this site and I am disappointed with the customer service.

It's your maps key and I deleted it for you, just by going to control panel, settings tab. You can add it again anytime.

Andy

dbcemporium wrote:

[
Not a very good first impression I am getting

How'd I do?

Andy

I found your emails. Part of the problem last night was you asked about Google Analytics and the issue was with your Google Maps key. You last wrote about that last night at 1031pm. So there was just some confusion.

I'm glad that part's fixed! What's next now

If you need help with actual Google Analytics, or Google Maps, just holler!

Andy

dbcemporium wrote:

The help at smugmug when you email them are not very helpful.

OK I found all your mails and what a surprise, I answered one of them You asked about changing up specific and exact text on one of our buttons (the BUY button)... I answered you within minutes on the January 2nd, saying yes, it could be done and than you should post that query here on Dgrin where we can best help you (it's where such help is given, freely, and amazingly well!). The place to ask that is in the customizing forum - and be sure to explain exactly what you want, our experts are really good at doing stuff like this.

You asked about credit card processing - the answer was perfect, was there something missing there?

You asked about sharing links for galleries on the 29th of December, and Hero Barb replied with the same answer I gave above, only actually with more words and description Was there something specific you need help with on the sharing of gallery part? If you have more questions, just ask, we'll be happy to help!

Looks like on the 28th, Hero Seth helped you with setting up a passworded gallery - are there questions on that still?

I'm sorry, from what I see, we've been resposnive immediately and with helpful answers - but as I said, it's quite possible that we missed the mark with you somehow, and I want to fix that. Just let me know specifically and exactly please, how we failed in the dozen emails we sent you. We've built our reputation partly on our amazing Support Heroes, and the help we give from our help desk 365 days a year, nights, weekends, holidays.. and if something's wrong or amiss, I want to address it asap. Thanks!

Andy

So, another suggestion for your site, I'd suggest a basic navbar setup, by the way - you can find example and how-to at http://andydemo.smugmug.com

then you could link your price list, for example, to the navbar: http://dblairphoto.smugmug.com/gallery/7001709_FrqLL#448178995_WpRn5-A-LB
I also suggest forcing that gallery to journal maybe. Tools>customize gallery>viewing style

Andy

FYI I'll be out most of today, heading into NYC with my family for a show)... but the community here will come through, or you can write back to our heroes if you need immediate answers. Thanks!