Problem with user save

Mr MapperMr Mapper Registered Users Posts: 6 Beginner grinner
edited January 8, 2009 in SmugMug Support
I seem to be having a issue with the owner save for the last few days. The owner save keeps stalling or timing out. I have never had this problem before. Any ideas?

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 6, 2009
    Hello... what image (link pls) and what browser and platform are you using?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Mr MapperMr Mapper Registered Users Posts: 6 Beginner grinner
    edited January 6, 2009
    http://batzfamily.smugmug.com/photos/443894727_U4JdG-Ti.jpg

    I have tried it on two laptops one XP other vista using IE, Firefox and chrome. All have had issues. It seems to be slow on every pic not just this linked pic.


    Andy wrote:
    Hello... what image (link pls) and what browser and platform are you using?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 6, 2009
    I was able to save it fine:

    20090107-cbqh2bywc79kbiajki8r53c5n.jpg

    how about here, can you save this file?
    http://cmac.smugmug.com/gallery/2504559_f3ta9#131481793_uP6aQ
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Mr MapperMr Mapper Registered Users Posts: 6 Beginner grinner
    edited January 6, 2009
    I still run into the same problem with your files as well. the download stalls in the middle starts again and stalls. It will eventually finish after about three min. A process that usually takes just seconds.
    Andy wrote:
    I was able to save it fine:

    20090107-cbqh2bywc79kbiajki8r53c5n.jpg

    how about here, can you save this file?
    http://cmac.smugmug.com/gallery/2504559_f3ta9#131481793_uP6aQ
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 6, 2009
    I suspect packet loss. Would you mind running a line quality test for us? You go here:
    http://www.dslreports.com/linequality
    Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us. That will let us know if there is an issue with the line preventing photos from arriving to our servers. Post the link to the results when you get them.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Mr MapperMr Mapper Registered Users Posts: 6 Beginner grinner
    edited January 8, 2009
    Everything seems to be running smoothly now so it must have been a problem on my end with my ISP.

    Thanks Andy for your quick response and help.
    Andy wrote:
    I suspect packet loss. Would you mind running a line quality test for us? You go here:
    http://www.dslreports.com/linequality
    Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us. That will let us know if there is an issue with the line preventing photos from arriving to our servers. Post the link to the results when you get them.
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