Can't Log in!

tilleytilley Registered Users Posts: 15 Big grins
edited January 8, 2009 in SmugMug Support
I've been having problems with my website since the day after Christmas. First, my home page was rearranged and I didn't do that (I fixed it). Then I had to log in twice in order to get into my site and now when I log in as of yesterday, I can't get into my site at all. Please help me with this problem. Thanks.

www.visualimageinc.com

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 7, 2009
    Hi Tilley, we didn't change your homepage but we'll find out what's up with the login issue. Are you trying to login from www.smugmug.com ?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • tilleytilley Registered Users Posts: 15 Big grins
    edited January 7, 2009
    Can't Log In!
    Andy wrote:
    Hi Tilley, we didn't change your homepage but we'll find out what's up with the login issue. Are you trying to login from www.smugmug.com ?


    No, I'm logging in directly on my website. It comes up with the question of passwords but then doesn't log in. Thanks for the help. It was working fine until the day after Christmas.
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited January 7, 2009
    tilley wrote:
    No, I'm logging in directly on my website. It comes up with the question of passwords but then doesn't log in. Thanks for the help. It was working fine until the day after Christmas.
    Sorry for the hassle. Please use your nickname address as a workaround. For some reason the cookie isn't properly catching up for some users on their domains.

    Also make sure that your browser accepts all cookies (including third party cookies) - check on that here.

    We're still trying to figure out what might be the problem.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • tilleytilley Registered Users Posts: 15 Big grins
    edited January 7, 2009
    rainforest1155 wrote:
    Sorry for the hassle. Please use your nickname address as a workaround. For some reason the cookie isn't properly catching up for some users on their domains.

    Also make sure that your browser accepts all cookies (including third party cookies) - check on that here.

    We're still trying to figure out what might be the problem.

    Sebastian

    Correction - login is through SmugMug but directly on my website. Am I suppose to use the nickname address as the password with my e-mail address because if so, it's not working.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 7, 2009
    tilley wrote:
    Correction - login is through SmugMug but directly on my website. Am I suppose to use the nickname address as the password with my e-mail address because if so, it's not working.
    No, you login with your email address (OR Nickname in the emailaddress box) and your password.

    Do this from www.smugmug.com please.
    http://www.smugmug.com/help/acctlogin
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • tilleytilley Registered Users Posts: 15 Big grins
    edited January 7, 2009
    Andy wrote:
    No, you login with your email address (OR Nickname in the emailaddress box) and your password.

    Do this from www.smugmug.com please.
    http://www.smugmug.com/help/acctlogin

    I changed the original password with SmugMug. On www.visualimageinc.smugmug.com - my e-mail address and new password work. On www.visualimageinc.com - my nickname and password work. So now I can get into my website. Thanks for the help. When my homepage was rearranged - was that a glick in the network or did someone hack into my site? Just wondering.
  • AllenAllen Registered Users Posts: 10,015 Major grins
    edited January 7, 2009
    tilley wrote:
    I changed the original password with SmugMug. On www.visualimageinc.smugmug.com - my e-mail address and new password work. On www.visualimageinc.com - my nickname and password work. So now I can get into my website. Thanks for the help. When my homepage was rearranged - was that a glick in the network or did someone hack into my site? Just wondering.
    use this as your Smugmug link

    http://visualimageinc.smugmug.com/

    not this

    http://www.visualimageinc.smugmug.com/
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • terryturnerterryturner Registered Users Posts: 11 Big grins
    edited January 8, 2009
    tilley wrote:
    Then I had to log in twice in order to get into my site and now when I log in as of yesterday, I can't get into my site at all. Please help me with this problem. Thanks.

    www.visualimageinc.com

    I'm having the exact same problem. What is the resolution to logging in?

    www.terryturnerphotography.com

    Thanks!

    Terry
  • denisegoldbergdenisegoldberg Administrators Posts: 14,409 moderator
    edited January 8, 2009
    terryturner wrote:
    I'm having the exact same problem. What is the resolution to logging in?

    www.terryturnerphotography.com
    Are you logging in from your custom domain? That has never been (officially) supported. You need to log in from either www.smugmug.com or from yoursmugsite.smugmug.com.

    See http://www.smugmug.com/help/acctlogin.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
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