Website down

KTBoom2006-E510 · January 8, 2009

Help, my website is not working. For some reason it is saying it don't exist when i go to it. the website is
www.kc1stphotography.com

When I type in www.kc1stphotography.smugmug.com it works fine. But I havent had to type all that in before.

Andy · January 8, 2009

Your custom domain and your SmugMug nicknames are working fine for us, can you please try again?

KTBoom2006-E510 · January 8, 2009

Still not working. That is weird. Both of my computers won't go to the

www.kc1stphotography.com

It says

Sorry, 'www.kc1stphotography.com' does not exist or is not available

Andy · January 8, 2009

KTBoom2006-E510 wrote:

Still not working. That is weird. Both of my computers won't go to the

www.kc1stphotography.com

It says

Sorry, 'www.kc1stphotography.com' does not exist or is not available

Windows or Mac? I think you should flush your DNS maybe, and I'll show you how.

KTBoom2006-E510 · January 8, 2009

Windows Vista

Andy · January 8, 2009

KTBoom2006-E510 wrote:

Windows Vista

Ok please flush your DNS cache, here's how:
http://www.tech-recipes.com/rx/1600/vista_dns_cache_flush/

KTBoom2006-E510 · January 8, 2009

Now this is what it says

kc1stphotography.com
This page is parked free, courtesy of SmugMug domains by GoDaddy

Andy · January 8, 2009

KTBoom2006-E510 wrote:

Now this is what it says

kc1stphotography.com
This page is parked free, courtesy of SmugMug domains by GoDaddy

OK that's because you have no A-record set

Try this:

http://www.kc1stphotography.com/

KTBoom2006-E510 · January 8, 2009

This is weird. I just went to the site just fine on my Blackberry.... But still don't work on my internet. My laptop and business computer both can't go to it.

mlee · January 8, 2009

It looks like you have set up http://www.kc1stphotography.com (WITH the www) - and this works.

But you don't have http://kc1stphotography.com (WITHOUT the www) setup at all.

Mike

docwalker · January 8, 2009

If it works part of the time or for some users, you might have 2 @ A records. One pointed to us at 208.79.45.23 and one pointed somewhere else. Delete the other record and keep ours. If you still have trouble, contact me on the help desk and I will help you get it fixed.

KTBoom2006-E510 · January 9, 2009

mlee wrote:

It looks like you have set up http://www.kc1stphotography.com (WITH the www) - and this works.

But you don't have http://kc1stphotography.com (WITHOUT the www) setup at all.

Mike

it has always worked either way. This has never happened to me. It still isnt working today.

KTBoom2006-E510 · January 9, 2009

docwalker wrote:

If it works part of the time or for some users, you might have 2 @ A records. One pointed to us at 208.79.45.23 and one pointed somewhere else. Delete the other record and keep ours. If you still have trouble, contact me on the help desk and I will help you get it fixed.

It is like once you log in my acct and then log out... the next time you go to the website it says it don't exist.

Andy · January 10, 2009

Doc'll help get to the bottom of this, stay tuned.

docwalker · January 10, 2009

Katie, Your A record is pointing to the wrong location.

kc1stphotography.com. 3600 IN A 68.178.232.99

It needs to be pointing at 208.79.45.23

Change that and it should start working correctly in a few hours.

If you need help, email me on the desk. I will need your domain host login information to check the settings.

--Doc

Website down

Comments