Funny, the exact thing has been happening to me. I thought an upgrade or some sort of maintenance was being performed and that I'd give it some time. I'll be watching for the resolution of this issue.
I agree - something has been different the past several days...
Funny, the exact thing has been happening to me. I thought an upgrade or some sort of maintenance was being performed and that I'd give it some time. I'll be watching for the resolution of this issue.
And to me, it doesn't seem related to the previous login page change/upgrade where they removed the 'ad laden' interstitial page - which I didn't mind at all. These new issues seem to have just started within the past week, and this morning I just noticed the new interstitial page (which refreshes fairly fast).
I don't mind anything here, other than not being able to login how I've done it for the past two years.
I've recently run into this as well as some other issues. Oddly, if I click on my header graphic it usually works.
I don't ever remember seeing that you had to log in from smugmug.com, and never have for three years. I've only seen the issue for this thread in the last couple of weeks.
I've recently run into this as well as some other issues. Oddly, if I click on my header graphic it usually works.
I don't ever remember seeing that you had to log in from smugmug.com, and never have for three years. I've only seen the issue for this thread in the last couple of weeks.
This hasn't changed in forever: http://www.smugmug.com/help/acctlogin
with a custom domain you must login from www.smugmug.com we've said this since day one of custom domains -it may have worked for some folks but we officially support logging in / out from www.smugmug.com thanks!
These should be relative links anyhow, so change 'em up:
I need to do this too, I suppose, but I can't because I can't get to my control panel?!?
I am definitely logged in via www.smugmug.com. Then I click on Your Photos at the top of the main smugmug page and it takes me to my site - with no "owner" buttons, messages, etc. I can't do anything!
Edit - I uninstalled SmugManager (which wasn't working anyway on my Mac) and now everything works. Not sure if the two things were related or not, but anyway...
Edit again - I take it back -still not working (or only working at random apparently)...
Also did some threads about this get deleted/moved?
same problem, but strange too
I can not log in with IE but have no problems with Chrome or Firefox using the bottom "log in" link.
I should also say that previously, I had no trouble with IE, so something has changed on smugmug's end as this appears to be a rather widespread issue.
I have always been able to log in from my custom domain and now suddenly I can't and have to log in from http://chuckinsocal.SmugMug.com.
So here's the scenario: I'm browsing my site at www.socalimages.com and I see something that I want to change. Now I have to go to http://chuckinsocal.SmugMug.com or SmugMug.com, log in from there, then navigate back to the page I want to change.
It's just too awkward, clumsy and makes for extra work . I agree with anyone who says that what ever changed recently needs to changed back.
Add me to the list as well, I posted on it a number of days back. Only in IE7. FF still works. I know Andy keeps saying it was never supported but in my 3 years here IT ALWAYS WORKED. Something changed.
Add me to the list as well, I posted on it a number of days back. Only in IE7. FF still works. I know Andy keeps saying it was never supported but in my 3 years here IT ALWAYS WORKED.
Guys, we know this Not denying that "it worked" for many of you. I does not change the fact of the supported behavior and method, however.
Something changed.
We can see this, too. Give us some time to see what's up.
Needs? We'll see. Folks, we're VERY careful about saying what is supported and not. I'm not saying that we won't see the old behavior return, but the fact is, the support method was & is different than you've been using.
We didn't intentionally change anything that would all of a sudden cause you angst. I don't love answering these posts There are a lot of pieces and moving parts to the custom domain stuff so give our Operations and Sorcerers some time to look at this.
Needs? We'll see. Folks, we're VERY careful about saying what is supported and not. I'm not saying that we won't see the old behavior return, but the fact is, the support method was & is different than you've been using.
We didn't intentionally change anything that would all of a sudden cause you angst. I don't love answering these posts There are a lot of pieces and moving parts to the custom domain stuff so give our Operations and Sorcerers some time to look at this.
Thanks.
This approach sounds more like the "user-support is #1" attitude for which SmugMug is known. In one of the other threads on this issue, the replys sounded more like, "well, we don't know why a much more convenient log-in method had been working for years (and we don't know why it went away), but we're going to repeat the party line and hope our customers will eventually shut up about this." Hopefully, that isn't what SM was trying to accomplish with the posts I've been reading, but that is the way it sounded to me.
The facts are: 1. For years, users have been able to log-in using the "Login" button at the bottom of their custom domain pages. 2. For some as yet unidentified reason, this option (feature) stopped working recently. 3. Users liked the "old way" and there is no doubt it was faster and far more convenient than the "officially supported way." 4. The old way apparently caused no problems for SmugMug or those problems would surely have been cited in one of the posts on this issue by now. 5. Users want it back.
Rather than take the harsh-sounding company line citing the "since day one" supported log-in policy, it would be far better user-relations and support for SM to look back, find out what changed (granting that the change was undoubtedly made for good reason and the log-in glitch was an unintended consequence) and once again allow users to log-in using the button at the bottom of their page. Whatever the cause, it should be abundently clear that SM's paying customers want that option/feature back.
How about some of that first-class SmugMug customer support on this one?
Rather than take the harsh-sounding company line citing the "since day one" supported log-in policy, it would be far better user-relations and support for SM to look back, find out what changed
Hi! We're doing this, or trying to I'm posting that we're doing this. I posted this very thing numerous times
I can't make any promises though, only that I'd love for all of you to be happy and thrilled again!
Give us some time, OK? But really, in the end, we need you guys to be able to login, so we point you to the officially supported help page stuff.
Still, I'd like it to "be the way it has been" so give us some time to figure out what's up.
Again, as far as we know right now, we've not changed anything intentionally to change this behavior.
But really, in the end, we need you guys to be able to login, so we point you to the officially supported help page stuff.
OK, but I can't get it to work Or only at random anyway. I login at www.smugmug.com (or actually, it says I am already logged in - but if I logout and log back in nothing changes), click on Your Photos to go to my site (feature request - it would be nice if there was a control panel link right beside that...), but there are no owner tools buttons, etc on my homepage. My affdigphotos.smugmug.com automatically forwards to my custom domain, so I essentially can't go to affdigphotos.smugmug.com.
Sometimes, if I refresh my home page enough times, it shows the owner buttons. But more often than not, lately, I can't get to those controls AT ALL. So I basically can't do anything to/with my site unless I get lucky and they suddenly show up.
Something has changed. Browsing using nickname and logging in using footer
log in, it redirects to the first photo in gallery. Same with logging out,
redirected to first in gallery. It used to stick to wherever you where in a
gallery.
I totally agree that SM changed something at some point in the last couple days regardless that the way we logged in was not officially supported or not - the change is causing headaches for your customers. We should NOT have to go to some other site in order to log in.
Not only am I now forced to go somewhere else to log in, now I have to dig through my galleries to get to the proper one. Most of the time when I log in Im at the exact page I want to change/add to - now several unnecessary steps are forced on us wasting our time. I do NOT log in with my nickname - I didnt pay extra to have the ability to use my own URL and not being able to got to my site using that domain if thats the case then lower my yearly rate.
No one from SM is admitting a change was made when the consensus indicates that something in fact had changed - and not to the better it seems.
Change is always good. Just ask the people at Microsoft.
Without me spending the time to reading all 5 pages about the problem.
Which today I cannot login at all.
It has always been a PITA to login with the custom domain. Takes several times every time.
I go to Smugmug.com and it shows me logged in. Go to any of my pages and I am shown as logged out and it will not login.
What is the fix? I have work to do.
Already cleared the cache and cookies. Sounds like a problem at Smugmug is keeping us locked out.
I had to disable the redirect java script to get access to my site. I hope this is fixed soon. Makes it ugly and confusing having a custom domain and that not being presented that in the address bar for my users.
This approach sounds more like the "user-support is #1" attitude for which SmugMug is known. In one of the other threads on this issue, the replys sounded more like, "well, we don't know why a much more convenient log-in method had been working for years (and we don't know why it went away), but we're going to repeat the party line and hope our customers will eventually shut up about this." Hopefully, that isn't what SM was trying to accomplish with the posts I've been reading, but that is the way it sounded to me.
The facts are: 1. For years, users have been able to log-in using the "Login" button at the bottom of their custom domain pages. 2. For some as yet unidentified reason, this option (feature) stopped working recently. 3. Users liked the "old way" and there is no doubt it was faster and far more convenient than the "officially supported way." 4. The old way apparently caused no problems for SmugMug or those problems would surely have been cited in one of the posts on this issue by now. 5. Users want it back.
Rather than take the harsh-sounding company line citing the "since day one" supported log-in policy, it would be far better user-relations and support for SM to look back, find out what changed (granting that the change was undoubtedly made for good reason and the log-in glitch was an unintended consequence) and once again allow users to log-in using the button at the bottom of their page. Whatever the cause, it should be abundently clear that SM's paying customers want that option/feature back.
How about some of that first-class SmugMug customer support on this one?
From what I've seen on these threads over and over, the squeaky wheel gets the grease - so this will probably be taken care soon considering how many customers have stepped up to complain that they can no longer do something they've been doing for years.
From what I've seen on these threads over and over, the squeaky wheel gets the grease - so this will probably be taken care soon considering how many customers have stepped up to complain that they can no longer do something they've been doing for years.
Mike
Well, the only SM person to comment was Andy - no one else has come in to say anything at all. Are they hiding something? I dont know - but we paying customers want the 'feature' returned.
Dont make a change for the sake of making a change (You listening Microsoft!?!) especially when it messes up the paying customers.
I for one would still like to hear what has happened - as despite what Andy has said, something has changed and it wasnt by us.
Well, the only SM person to comment was Andy - no one else has come in to say anything at all. Are they hiding something? I dont know - but we paying customers want the 'feature' returned.
Dont make a change for the sake of making a change (You listening Microsoft!?!) especially when it messes up the paying customers.
I for one would still like to hear what has happened - as despite what Andy has said, something has changed and it wasnt by us.
Hi Derek, I'm not sure you're hearing me - I have alerted our engineers and ops. I have stated several times that a) we don't know what's up, and b) we didn't change anything intentionally to make the unsupported behavior stop working.
Why on earth would we hide something from you? You know darn well, we don't roll that way
We'll get to the bottom of this, and report here when we have news. Please all, please, have patience.
I totally agree that SM changed something at some point in the last couple days regardless that the way we logged in was not officially supported or not - the change is causing headaches for your customers. We should NOT have to go to some other site in order to log in.
Not only am I now forced to go somewhere else to log in, now I have to dig through my galleries to get to the proper one. Most of the time when I log in Im at the exact page I want to change/add to - now several unnecessary steps are forced on us wasting our time. I do NOT log in with my nickname - I didnt pay extra to have the ability to use my own URL and not being able to got to my site using that domain if thats the case then lower my yearly rate.
No one from SM is admitting a change was made when the consensus indicates that something in fact had changed - and not to the better it seems.
Sorry, this is incorrect. We (I) have said, yes, something's up - we don't know what it is. I've got Ops and Sorcery looking at it. I've posted this numerous times over the past couple of days.
Please, Derek, Please - patience, thank you. Read, and reread my posts in this thread, including my MOD EDIT in post #1. Thanks Derek, and sorry for the continued hassle. We really, really would appreciate your patience.
Again, I'm sorry about this situation with logging in - we're looking at it and it has attention in the company.
Sorry, this is incorrect. We (I) have said, yes, something's up - we don't know what it is. I've got Ops and Sorcery looking at it. I've posted this numerous times over the past couple of days.
Please, Derek, Please - patience, thank you. Read, and reread my posts in this thread, including my MOD EDIT in post #1. Thanks Derek, and sorry for the continued hassle. We really, really would appreciate your patience.
Again, I'm sorry about this situation with logging in - we're looking at it and it has attention in the company.
Thank you, Derek.
Ok ok ok ok ok - i need patience...I see now where my kid (doesnt) get his patience...I must have missed a post or 3 as I didnt get email updates.
When I am logged in now any time my custom domain is used I am immediately shown as logged out and must manually re-type the address with the smugmug name.
All my menu's and links make use of the custom domain so they are useless for my own navigation and maintenance.
When I am logged in now any time my custom domain is used I am immediately shown as logged out and must manually re-type the address with the smugmug name.
All my menu's and links make use of the custom domain so they are useless for my own navigation and maintenance.
You can fairly easily change all your menus and navigation to use relative links (instead of linking to "http/go.skactionpix.com/gallery/2433739", you would link to "/gallery/2433739") so whatever you start on (nickname.smugmug.com or yourcustomdomain.com), your navigation will preserve that and keep you there. It makes this problem not so hard to deal with.
Could you folks try logging in like you used to? Thanks
Andy, that seems a little ingenuous and of absolutely no help in this thread. You know (from all the threads on the topic) that lots of folks USED to login with their custom domain and it used to work just fine. Now it doesn't and they are having to adapt to that change. If their site is set up with a navbar that doesn't have relative links, all of a sudden they can't navigate their site and stay logged in. Whether they were supposed to be doing it that way or not, that's how they were doing it and now things don't work that way any more. They would LOVE to do it the way they used to, but that doesn't work any more.
Andy, that seems a little ingenuous and of absolutely no help in this thread.
How am I ingenuous? I've been working on getting this fixed and have done so. Yes - it should work fine, the way it used to.
1) go to custom name
2) click login
3) login
4) refresh page, you'll be logged in.
I have taken this issue very seriuosly and have tried to represent our SmugMug pros. Ingenuous? AFAIK you don't have a custom host name. Let's see if the others here have things back to the way they are.
Really, John - we appreciate your help for sure, but please....to call me ingenuous is ludicrous. Silly. Crazy. What the heck? I'm honestly speechless now.
Comments
I agree - something has been different the past several days...
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And to me, it doesn't seem related to the previous login page change/upgrade where they removed the 'ad laden' interstitial page - which I didn't mind at all. These new issues seem to have just started within the past week, and this morning I just noticed the new interstitial page (which refreshes fairly fast).
I don't mind anything here, other than not being able to login how I've done it for the past two years.
I don't ever remember seeing that you had to log in from smugmug.com, and never have for three years. I've only seen the issue for this thread in the last couple of weeks.
http://www.chrislaudermilkphoto.com/
This hasn't changed in forever:
http://www.smugmug.com/help/acctlogin
with a custom domain you must login from www.smugmug.com we've said this since day one of custom domains -it may have worked for some folks but we officially support logging in / out from www.smugmug.com thanks!
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I need to do this too, I suppose, but I can't because I can't get to my control panel?!?
I am definitely logged in via www.smugmug.com. Then I click on Your Photos at the top of the main smugmug page and it takes me to my site - with no "owner" buttons, messages, etc. I can't do anything!
Edit - I uninstalled SmugManager (which wasn't working anyway on my Mac) and now everything works. Not sure if the two things were related or not, but anyway...
Edit again - I take it back -still not working (or only working at random apparently)...
Also did some threads about this get deleted/moved?
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I can not log in with IE but have no problems with Chrome or Firefox using the bottom "log in" link.
I should also say that previously, I had no trouble with IE, so something has changed on smugmug's end as this appears to be a rather widespread issue.
I have always been able to log in from my custom domain and now suddenly I can't and have to log in from http://chuckinsocal.SmugMug.com.
So here's the scenario: I'm browsing my site at www.socalimages.com and I see something that I want to change. Now I have to go to http://chuckinsocal.SmugMug.com or SmugMug.com, log in from there, then navigate back to the page I want to change.
It's just too awkward, clumsy and makes for extra work . I agree with anyone who says that what ever changed recently needs to changed back.
www.socalimages.com
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We didn't intentionally change anything that would all of a sudden cause you angst. I don't love answering these posts
Thanks.
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This approach sounds more like the "user-support is #1" attitude for which SmugMug is known. In one of the other threads on this issue, the replys sounded more like, "well, we don't know why a much more convenient log-in method had been working for years (and we don't know why it went away), but we're going to repeat the party line and hope our customers will eventually shut up about this." Hopefully, that isn't what SM was trying to accomplish with the posts I've been reading, but that is the way it sounded to me.
The facts are: 1. For years, users have been able to log-in using the "Login" button at the bottom of their custom domain pages. 2. For some as yet unidentified reason, this option (feature) stopped working recently. 3. Users liked the "old way" and there is no doubt it was faster and far more convenient than the "officially supported way." 4. The old way apparently caused no problems for SmugMug or those problems would surely have been cited in one of the posts on this issue by now. 5. Users want it back.
Rather than take the harsh-sounding company line citing the "since day one" supported log-in policy, it would be far better user-relations and support for SM to look back, find out what changed (granting that the change was undoubtedly made for good reason and the log-in glitch was an unintended consequence) and once again allow users to log-in using the button at the bottom of their page. Whatever the cause, it should be abundently clear that SM's paying customers want that option/feature back.
How about some of that first-class SmugMug customer support on this one?
Hi! We're doing this, or trying to
I can't make any promises though, only that I'd love for all of you to be happy and thrilled again!
Give us some time, OK? But really, in the end, we need you guys to be able to login, so we point you to the officially supported help page stuff.
Still, I'd like it to "be the way it has been" so give us some time to figure out what's up.
Again, as far as we know right now, we've not changed anything intentionally to change this behavior.
Thanks!
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OK, but I can't get it to work
Sometimes, if I refresh my home page enough times, it shows the owner buttons. But more often than not, lately, I can't get to those controls AT ALL.
This is all using Firefox 3.05 for Mac
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log in, it redirects to the first photo in gallery. Same with logging out,
redirected to first in gallery. It used to stick to wherever you where in a
gallery.
My Website index | My Blog
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Still doesn't work
Safari works, after 3 refreshes.
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Not only am I now forced to go somewhere else to log in, now I have to dig through my galleries to get to the proper one. Most of the time when I log in Im at the exact page I want to change/add to - now several unnecessary steps are forced on us wasting our time. I do NOT log in with my nickname - I didnt pay extra to have the ability to use my own URL and not being able to got to my site using that domain if thats the case then lower my yearly rate.
No one from SM is admitting a change was made when the consensus indicates that something in fact had changed - and not to the better it seems.
Change is always good. Just ask the people at Microsoft.
What did Cinderella say when she left the photo shop? "One day my prints will come."
Which today I cannot login at all.
It has always been a PITA to login with the custom domain. Takes several times every time.
I go to Smugmug.com and it shows me logged in. Go to any of my pages and I am shown as logged out and it will not login.
What is the fix? I have work to do.
Already cleared the cache and cookies. Sounds like a problem at Smugmug is keeping us locked out.
I had to disable the redirect java script to get access to my site. I hope this is fixed soon. Makes it ugly and confusing having a custom domain and that not being presented that in the address bar for my users.
Amen!
From what I've seen on these threads over and over, the squeaky wheel gets the grease - so this will probably be taken care soon considering how many customers have stepped up to complain that they can no longer do something they've been doing for years.
Mike
Well, the only SM person to comment was Andy - no one else has come in to say anything at all. Are they hiding something? I dont know - but we paying customers want the 'feature' returned.
Dont make a change for the sake of making a change (You listening Microsoft!?!) especially when it messes up the paying customers.
I for one would still like to hear what has happened - as despite what Andy has said, something has changed and it wasnt by us.
What did Cinderella say when she left the photo shop? "One day my prints will come."
Why on earth would we hide something from you? You know darn well, we don't roll that way
We'll get to the bottom of this, and report here when we have news. Please all, please, have patience.
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Please, Derek, Please - patience, thank you. Read, and reread my posts in this thread, including my MOD EDIT in post #1. Thanks Derek, and sorry for the continued hassle. We really, really would appreciate your patience.
Again, I'm sorry about this situation with logging in - we're looking at it and it has attention in the company.
Thank you, Derek.
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Ok ok ok ok ok - i need patience...I see now where my kid (doesnt) get his patience...I must have missed a post or 3 as I didnt get email updates.
I has patience.
What did Cinderella say when she left the photo shop? "One day my prints will come."
When I am logged in now any time my custom domain is used I am immediately shown as logged out and must manually re-type the address with the smugmug name.
All my menu's and links make use of the custom domain so they are useless for my own navigation and maintenance.
You can fairly easily change all your menus and navigation to use relative links (instead of linking to "http
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1) go to custom name
2) click login
3) login
4) refresh page, you'll be logged in.
I have taken this issue very seriuosly and have tried to represent our SmugMug pros. Ingenuous?
Really, John - we appreciate your help for sure, but please....to call me ingenuous is ludicrous. Silly. Crazy. What the heck? I'm honestly speechless now.
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