Videos stopped playing

mbradymbrady Registered Users Posts: 321 Major grins
edited January 11, 2009 in SmugMug Support
I have a handful of vidoes scattered around my site. I just discovered they don't seem to be playing any more when they all used to before. I'm not sure how long it's been like this. I'm using IE7 on Vista.

Some examples:
http://www.ruama.com/gallery/6733825_AJ6d2#430183100_kKra5
http://www.ruama.com/gallery/2349759_XYw2V#222804721_L7iPo
http://www.ruama.com/gallery/3150342_itEwd#221391865_XaBMK

Comments

  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited January 11, 2009
    I am sorry to hear you are having trouble. We have checked the videos and they are playing fine on the MAC and PC.

    Can you tell us if other videos are doing this? Can you clear your browser cache and retry the videos. It is possible that a bad copy is cached and that is causing the problem.

    Also make sure you are running the latest Flash version.

    If you still have trouble, let us know.
    SmugMug Support Hero
    http://help.smugmug.com
  • mbradymbrady Registered Users Posts: 321 Major grins
    edited January 11, 2009
    I reinstalled Flash player and cleared the cache and it works now (not sure which of those things did the trick). Thanks for your help!
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