Problems with domain name.

Parkerman

So, A problem that has been occurring recently for me is when i go to my website, logged in. It shows up as if I am a visitor. That is only if I go to it using the domain name I purchased.

Through some random clicking, going back, forwards, and refreshing.. I can sometimes get it to show up like it should. It use to only would do this once in a blue moon, I would simply go back to my main screen and it would fix itself..

Is there anyway I can fix this? Cause when I link people stuff.. I want to link it.. "www.parkerphotog.com/blahblahblah" not "www.Tonyparker.smugmug.com/blahblahblah"

Thanks in advance.

www.Parkerphotog.com

Andy

What browser? Have you got 3rd party cookies allowed? Make sure you allow them

Parkerman

Andy wrote:

What browser? Have you got 3rd party cookies allowed? Make sure you allow them

Using the latest version of firefox, and 3rd party cookies are enabled.

Andy

Try resetting everything - clearing all temp files, cache, cookies, close and reopen. When I get to your page, and do a simple refresh, I'm logged in.

Parkerman

Andy wrote:

Try resetting everything - clearing all temp files, cache, cookies, close and reopen. When I get to your page, and do a simple refresh, I'm logged in.

I just cleared all my history.. cookies.. everything.

and I am still having problems. Currently to get it to work.. I'm having to log back in, even though i have it set to remember me, and once I am logged it.. it still doesn't show, I refresh and it shows up.

Andy

Parkerman wrote:

it still doesn't show, I refresh and it shows up.

This is normal.

Parkerman

Andy wrote:

This is normal.

It use to not be this way though.. Like.. it use to remember me being logged in. All I had to do when i went to my site was click to enter cause that page wouldn't show up, then when I was in the main gallery everything would show up like it should.

Now it never seems to remember. Having to log in each time even though I'm technically already logged in.. is starting to be a pain in the arse.

Is that normal now? Did the change y'all did Akamai do anything to effect this?


Btw, I do appreciate your help very much.

Andy

Parkerman wrote:

It use to not be this way though.. Like.. it use to remember me being logged in. All I had to do when i went to my site was click to enter cause that page wouldn't show up, then when I was in the main gallery everything would show up like it should.

Now it never seems to remember. Having to log in each time even though I'm technically already logged in.. is starting to be a pain in the arse.

Is that normal now? Did the change y'all did Akamai do anything to effect this?


Btw, I do appreciate your help very much.

No we didn't change this behavior - it should just 'stick'- what happens in another browser?

Parkerman

Andy wrote:

No we didn't change this behavior - it should just 'stick'- what happens in another browser?

Same exact thing...

Let me explain exactly what I do...

In firefox I have my website set as a quick bookmark right above my tab bar. The bookmark is "http://www.parkerphotog.com/"

I click it to go to my website, then click through the first image to get to my gallery. Normally this would have triggered it to show all the owner stuff just like I was logged in, But here for the past week or 2 it has failed to do this.

So, I click "home" which takes me to the smugmug main page, then I have the option of viewing my photos or to log out, before I didn't have the option to log out.. as if I wasn't logged in.

So, if I go back to my photos, it sends me to "http://tonyparker.smugmug.com/" which shows me as logged in.

I then click the bookmark I have set up for my domain name like before, then click through the first picture to my gallery, and it works.. and will keep working till i close my browser, Then I have to repeat it all again.

System

i experience the same as parker. and it doesn't matter if i use firefox or ie, and all temp and cache has been cleaned.
cheers,

Parkerman

Im bringing this back up because there never was an answer given.


I will restate my problem briefly.


Im using Firefox. I have my website [http://www.ParkerPhotog.com] bookmarked in the firefox toolbar. I click it.. it takes me to my website not logged in. I refresh, nothing happens.. I refresh again.. nothing happens. Note... I have my name and password set to remember.

Now.. If I go to my smugmug website.. [url]Http://www.TonyParker.Smugmug.com[/url]. It works perfectly fine and has me logged in just like I want.


Why is this.. and how can i fix it?

gluwater

Parkerman wrote:

Im bringing this back up because there never was an answer given.


I will restate my problem briefly.


Im using Firefox. I have my website [http://www.ParkerPhotog.com] bookmarked in the firefox toolbar. I click it.. it takes me to my website not logged in. I refresh, nothing happens.. I refresh again.. nothing happens. Note... I have my name and password set to remember.

Now.. If I go to my smugmug website.. [URL="Http://www.TonyParker.Smugmug.com"]Http://www.TonyParker.Smugmug.com[/URL]. It works perfectly fine and has me logged in just like I want.


Why is this.. and how can i fix it?

It sounds like it's not keeping a cookie for your domain name but is for the SmugMug URL. If you log in from your custom domain does it show you as logged in? If you are working on your site there is no difference between working from your domain name or from your SmugMug URL. Either way your site is the same.

Parkerman

gluwater wrote:

It sounds like it's not keeping a cookie for your domain name but is for the SmugMug URL. If you log in from your custom domain does it show you as logged in? If you are working on your site there is no difference between working from your domain name or from your SmugMug URL. Either way your site is the same.

Because I have unlisted stuff that I link from alot.. and I don't want the link to be tonyparker.smugmug

Art Scott

Parkerman wrote:

Because I have unlisted stuff that I link from alot.. and I don't want the link to be tonyparker.smugmug

In FF when you sign in from PARKERPHOTOG.com does FF have a greyed POP-Down that asks if you want the pass to be remebered?
Did you at any time tell it no or never....if so this is why and the only way to remedy, that I have found, is to change the pass and then put it back to the original........

Parkerman

Bringing this problem up for the 3rd time now...


I eventually give up and continue doing that annoying routine that I have to do.. But when I start getting on my website several times a day to do things... I can't stand it...


I have done everything that everyone has said to do.. nothing has worked.



I would really appreciate some help this time... Its been going on since January and still no remedy.

Parkerman

Just to throw this into the loop too... I noticed this when I first made the thread... But Andy said they didn't change anything..


My problems started occurring around the time yall started using Akamai..

Andy

Parkerman wrote:

Bringing this problem up for the 3rd time now...


I eventually give up and continue doing that annoying routine that I have to do.. But when I start getting on my website several times a day to do things... I can't stand it...


I have done everything that everyone has said to do.. nothing has worked.



I would really appreciate some help this time... Its been going on since January and still no remedy.

Something's amiss in your FF I think. You have 3rd party cookies set to yes?

You should be able to refresh on your http://www.parkerphotog.com/ and be logged it. It works that way for me.

docwalker

Logging in using the custom domain is not officially supported. We did not realize that so many people were doing it that way until Akamai went live. Then people came out of the wood works with problems. The issue is session cookies. When you login at your custom domain, a cookie is set for it. Then as you navigate the site, a second cookie is set for the nickname.smugmug.com version of the URL. When you cleared the cookies, did you clear all cookies, or just the SmugMug ones? you should be sure to clear both the custom domain and the smugmug.com set.

I would recommend logging in using the nickname.smugmug.com that will work smoother. Then when you need a link, you can edit the URL to include the custom domain.

I do notice that your navbar links are invalid. About me and Guest book both have this for the URL: http://www.parkerphotog.com/gallery/XXXXXXX_YYYYY

Parkerman

docwalker wrote:

Logging in using the custom domain is not officially supported. We did not realize that so many people were doing it that way until Akamai went live. Then people came out of the wood works with problems. The issue is session cookies. When you login at your custom domain, a cookie is set for it. Then as you navigate the site, a second cookie is set for the nickname.smugmug.com version of the URL. When you cleared the cookies, did you clear all cookies, or just the SmugMug ones? you should be sure to clear both the custom domain and the smugmug.com set.

I would recommend logging in using the nickname.smugmug.com that will work smoother. Then when you need a link, you can edit the URL to include the custom domain.

I do notice that your navbar links are invalid. About me and Guest book both have this for the URL: http://www.parkerphotog.com/gallery/XXXXXXX_YYYYY

Yea, I never got around to doing those... haha. That part is on me for just being lazy.

As far as resetting my cookies.. I have ran a program since my problems started occurring.. that pretty much erased all temp files from my computer.. including every cookie.

Parkerman

Andy wrote:

Something's amiss in your FF I think. You have 3rd party cookies set to yes?

You should be able to refresh on your http://www.parkerphotog.com/ and be logged it. It works that way for me.

Yes, 3rd party cookies are set to accept.

Andy

Parkerman wrote:

Yes, 3rd party cookies are set to accept.

And you're at FF 3.5.1 ?

Parkerman

Andy wrote:

And you're at FF 3.5.1 ?

If that is the latest one.. Then yes.

Parkerman

Deleted all of my cookies.. again.. still nothing.

Parkerman

Honestly guys... I would rather yall just tell me that I gotta keep doing what I'm doing right now and Im just SOL rather than not answering back and ignoring the thread... Because that is what has seemed to happen the past 2 times I brought this thread up...

Andy

Parkerman wrote:

Honestly guys... I would rather yall just tell me that I gotta keep doing what I'm doing right now and Im just SOL rather than not answering back and ignoring the thread... Because that is what has seemed to happen the past 2 times I brought this thread up...

Nobody's ignoring you - I promise. I'll discuss with Doc and he will reply.

Parkerman

Andy wrote:

Nobody's ignoring you - I promise. I'll discuss with Doc and he will reply.

Gotcha, That's all I really wanted to hear.

docwalker

Parkerman, did you try IE? What version of Windows are you using?

What browser plugins do you have running in Firefox? What internet security applications are you running? Firewall, Antivirus, Privacy filters etc. Any of those can cause your cookies to delete, or the session information to get mucked up. We need a list as we sometimes have a workaround for them.

Parkerman

docwalker wrote:

Parkerman, did you try IE? What version of Windows are you using?

What browser plugins do you have running in Firefox? What internet security applications are you running? Firewall, Antivirus, Privacy filters etc. Any of those can cause your cookies to delete, or the session information to get mucked up. We need a list as we sometimes have a workaround for them.

Just tried IE, It didn't work either.. I cleared what little history/cookies I had with it since I despise IE and never use it. Im running Vista 32bit.

My plug-ins for firefox consist of...

2007 Microsoft office
Cooliris
DivX player
Google Update
iTunes App Detector
Java 1.6.0_07
Metastream 3
Mozilla Default
QuickTime 7.6.2
WMP..player
Shockwave Flash
Shockwave for Director [just disabled, cause I don't know what it is]
Yahoo Application State [just disabled, cause I don't know what it is]

Under Extensions there are...
Adblock Plus 1.1
Ask Chrome Search Engine
AVG Safe Search 8.5
Cooliris 1.11.1
Exif Viewer 1.51
Google Gears 0.5.30.0
StumbleUpon 3.38



Internet security...

Im using AVG 8.5.392 and the Window's Firewall.

docwalker

Parkerman,

I am sorry to say that I am out of ideas. I will ask some other heros to chime in if they have any. The only thing that I can think of that might cause the problem is Adblock Plus. But if you are seeing it in IE as well, that is likely not the cause. I rarely see problems like this and when I do, I use a simple Shift Refresh so that a new copy of the page is pulled and it goes away. That works even on sites like Facebook, etc. where login is required.

rainforest1155

Uh, AVG. Their software is pretty intrusive on a system and may influence things you wouldn't attribute to a anti-virus software at all. It crippled a friends laptop after the 8.5 update so that she couldn't attach any attachments on her Gmail and Yahoo webmail. Not even temporarily disabling these advanced scanners (link scanner and what it is called) did undo what it did. Since she was writing her MA thesis, we had no time to redo her computer, so I came up with a workaround to force Gmail to use SSL traffic and voila, AVG did not interfer with that.

I'm just saying that AVG 8.5 is a big black box for me and I wouldn't be surprised to see that it has parts in the issue.

So could you try if tempoarily disabling all the AVG scanners does help - that's no guarantee, but it might be worth a try.

Could you try out a different computer that doesn't run AVG and see if it works for you from there? Because we're really having a hard time replicating your issue. And I'm not saying that AVG in general is the problem, but that there are corner cases on where it causes trouble - you can search the internet and find a couple of people that have the exact problem my friend had and they run AVG 8.5.

Sebastian

Parkerman

rainforest1155 wrote:

Uh, AVG. Their software is pretty intrusive on a system and may influence things you wouldn't attribute to a anti-virus software at all. It crippled a friends laptop after the 8.5 update so that she couldn't attach any attachments on her Gmail and Yahoo webmail. Not even temporarily disabling these advanced scanners (link scanner and what it is called) did undo what it did. Since she was writing her MA thesis, we had no time to redo her computer, so I came up with a workaround to force Gmail to use SSL traffic and voila, AVG did not interfer with that.

I'm just saying that AVG 8.5 is a big black box for me and I wouldn't be surprised to see that it has parts in the issue.

So could you try if tempoarily disabling all the AVG scanners does help - that's no guarantee, but it might be worth a try.

Could you try out a different computer that doesn't run AVG and see if it works for you from there? Because we're really having a hard time replicating your issue. And I'm not saying that AVG in general is the problem, but that there are corner cases on where it causes trouble - you can search the internet and find a couple of people that have the exact problem my friend had and they run AVG 8.5.

Sebastian

Was having the problem before I even had AVG 8.5.

The problem started back in January... about a week or 2 before I started this thread... Prior to that it worked perfectly. And there was a period where the previous version of AVG was uninstalled [had no protection for afew days] and things still did not work.


What I see the problem as being is that it won't remember the information for www.Parkerphotog.com... But it will for www.tonyparker.smugmug.com. When I go to my website its just like I was a visitor, but when a click log-in, it has my info already there.. and up-top it says "Your Photo's" and "Log out"... so I'm already logged in.

Now if I don't touch anything... and then just go to my www.parkerphotog.com link... It works... but forgets it as soon as a close the page.