B&W prints tinted?

BradJudyBradJudy Registered Users Posts: 53 Big grins
edited January 24, 2009 in SmugMug Support
I recently ordered a set of 8x12 black and white prints through SumgMug. These are scans from 35mm B&W negatives and are grayscale JPGs, so there is absolutely no color cast to the images themselves. The prints turned out having a slight tan/brown cast to them (they were ordered with auto color, a mistake). When I asked SmugMug support about it, they graciously reprinted them using True Color. Those prints arrived and they are identical to the first set. I guess this shouldn't be surprising since auto color shouldn't do anything to a true grayscale image.

This is slightly picky since they aren't heavily cast (like sepia), but when placed next to a true B&W print (as they might be when framed and hung), they are clearly not B&W. I am comparing the output to prints made from the same negatives at local photo shops (I'm having multiples done locally as well to find a preferred shop for B&W prints). Depending on the mat color, an average viewer might not notice the cast if the photo was hung next to color photos.

Is there some way to ensure the B&W prints are truely B&W? Since SmugMug is so popular with pro and enthusiast photographers, I was hoping folks would have some tips. Is there anything I can do differently to get better B&W prints? Thanks!

BTW: I have downloaded and tried the EZ Prints ICC profile for soft proofing in Photoshop. As expected, the profile has no impact on the coloring of a B&W image. Since it is a grayscale image, I can also safely assume this isn't an issue of monitor calibration not matching the print.

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 24, 2009
    Give us some time we'll have a True B&W option I hope. They're printed at EZP in a color process. I'm sorry. In our new lab I hope to change that!
  • SamSam Registered Users Posts: 7,419 Major grins
    edited January 24, 2009
  • BradJudyBradJudy Registered Users Posts: 53 Big grins
    edited January 24, 2009
    Thanks for the information, it looks like a new lab option is coming up soon.

    Should I take it from the responses that my experience is expected with the current print lab and that there was nothing I could have done to get these prints to turn out correctly?

    Thanks.
  • SamSam Registered Users Posts: 7,419 Major grins
    edited January 24, 2009
    BradJudy wrote:
    Thanks for the information, it looks like a new lab option is coming up soon.

    Should I take it from the responses that my experience is expected with the current print lab and that there was nothing I could have done to get these prints to turn out correctly?

    Thanks.

    I have sent in an order for some test prints. One of those is a B&W that I have printed myself, and know the file is good. I will try, and remember to post my results after receiving them. They are in the mail now.

    Sam
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