is SmugMug down for maintenance?

soloshootersoloshooter Registered Users Posts: 46 Big grins
edited February 5, 2009 in SmugMug Support
I am trying to do some formatting and the smugmug site is being a bit testy. When I log in and click enter, the screen simply repopulates a empty logon banner again. I tried to go to my domain name, www.chrisdenhamphotography.com and there is a icon over my slideshow requesting a password? Am I banished from smugmonia, or is this a regular maintenance issues that I have not had the pleasure of consuming yet?

Sincerely,

Kenni:scratch Loggin
-Chris

www.chrisdenhamphotography.com
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Comments

  • TalkieTTalkieT Registered Users Posts: 491 Major grins
    edited January 30, 2009
    soloshooter wrote:
    I am trying to do some formatting and the smugmug site is being a bit testy. When I log in and click enter, the screen simply repopulates a empty logon banner again. I tried to go to my domain name, www.chrisdenhamphotography.com and there is a icon over my slideshow requesting a password? Am I banished from smugmonia, or is this a regular maintenance issues that I have not had the pleasure of consuming yet?

    Sincerely,

    Kenniheadscratch.gif Loggin

    Broken for me too - My slideshow on the front page is blank and asking for a password...

    I just noticed that Andy's Moonriverphotography.com site has the same problem, but Bigwebguy's site is fine!

    Cheers - N
    --
    http://www.nzsnaps.com (talkiet.smugmug.com)
  • jchinjchin Registered Users Posts: 713 Major grins
    edited January 30, 2009
    is SmugMug down for maintenance?
    Is SmugMug down for some emergency maintenance?
    I checked http://smugmug.wordpress.com/ and noticed nothing about today.

    I am unable to update or change any text on my site. Was trying to fix a few typos. headscratch.gif
    Johnny J. Chin ~ J. Chin Photography
    Facebook ♦ Flickr ♦ SmugMug
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  • jchinjchin Registered Users Posts: 713 Major grins
    edited January 30, 2009
    There *MUST* be something going on ... I cannot log into my Smugmug account from another browser on the same computer.
    Johnny J. Chin ~ J. Chin Photography
    Facebook ♦ Flickr ♦ SmugMug
    SmugMug referral coupon code: ix3uDyfBU6xXs
    (use this for a discount off your SmugMug subscription)
  • TalkieTTalkieT Registered Users Posts: 491 Major grins
    edited January 30, 2009
    jchin wrote:
    There *MUST* be something going on ... I cannot log into my Smugmug account from another browser on the same computer.

    Ditto... Presumably alarms have gone off and they are onto fixing it already... But it certainly doesn't look like a planned outage.

    Cheers - N
    --
    http://www.nzsnaps.com (talkiet.smugmug.com)
  • soloshootersoloshooter Registered Users Posts: 46 Big grins
    edited January 30, 2009
    Nooo!
    Man,

    I guess that means I have to go to bed for once before 3am. Oh well, time for sleepy.

    TalkieT wrote:
    Broken for me too - My slideshow on the front page is blank and asking for a password...

    I just noticed that Andy's Moonriverphotography.com site has the same problem, but Bigwebguy's site is fine!

    Cheers - N
    -Chris

    www.chrisdenhamphotography.com
  • W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited January 30, 2009
    My image uploads aren't appearing in the galleries! ne_nau.gif
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
  • jluxenbergjluxenberg Registered Users Posts: 2 Beginner grinner
    edited January 30, 2009
    I'm unable to create new galleries.
  • GwagDesignsGwagDesigns Registered Users Posts: 158 Major grins
    edited January 30, 2009
    Well I need to unlock a gallery for public viewing, but alas, I cant ne_nau.gif
    [7D] - [30D] - [GF1] - 70-200f4L | Sigma 10-20 | Sigma 105 | Sigma 18-50
    www.GwagDesigns.com | Twitter | Facebook | Flickr

  • W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited January 30, 2009
    I can't log out of my site either - summits broken! headscratch.gif
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
  • SeamusSeamus Registered Users Posts: 1,573 Major grins
    edited January 30, 2009
    Hi ,

    The sorcerers are working hard on fixing this problem. I'm sorry for the inconvenience and thank you for your patience.


    Seamus
  • W.W. WebsterW.W. Webster Registered Users Posts: 3,204 Major grins
    edited January 30, 2009
    I never doubted you were already onto it! thumb.gif
    At SmugMug • On Facebook • Photo Blog • Tools of Trade
  • jluxenbergjluxenberg Registered Users Posts: 2 Beginner grinner
    edited January 30, 2009
    Buy button appears to be broken as well.
  • pjspicspjspics Registered Users Posts: 296 Major grins
    edited January 30, 2009
    Login problems today
    Hi,

    Is there a problem with SM today?

    I can login and I can get to my control panel, but I can't get into Site-wide Customisation.

    It keeps asking me to login again.. and again...ne_nau.gif

    I can access everything else as you would when logged in, except for my Site-wide Customisation.
    Thanks...
    Paul

    http://www.paul-griffiths.net/
    http://www.paul-griffiths.net/popular/ - Popular Pics
  • SeamusSeamus Registered Users Posts: 1,573 Major grins
    edited January 30, 2009
    Hi,

    We are having problems with the site and are working hard to fix it. It should be back to normal very shortly. I'm sorry for the inconvenience and thanks for your patience.

    Best Regards,
    Seamus
  • SeamusSeamus Registered Users Posts: 1,573 Major grins
    edited January 30, 2009
    Hi folks,

    things should be back to normal now.

    Shay.
  • SeamusSeamus Registered Users Posts: 1,573 Major grins
    edited January 30, 2009
    Hi folks,

    things should be back to normal now.

    Shay.
  • pjspicspjspics Registered Users Posts: 296 Major grins
    edited January 30, 2009
    Seamus wrote:
    Hi folks,

    things should be back to normal now.

    Shay.

    Yep - all ok for me now - thanks
    Thanks...
    Paul

    http://www.paul-griffiths.net/
    http://www.paul-griffiths.net/popular/ - Popular Pics
  • SciurusNigerSciurusNiger Registered Users Posts: 256 Major grins
    edited January 31, 2009
    I think something just broke again. I was uploading several photos and only 2 of them made it. Although I got the usual "ok" and all disappeared from the upload window, only 2 are appearing in my upload log.

    I've tried again, even with a different gallery, but still nada. This time I got a "Message: upload problem: DB insert" error message in the upload log, though.

    Thanks!
    Garnered Images Photography

    "Where beauty moves and wit delights and signs of kindness bind me; there, oh there, whe'er I go I leave my heart behind me." (Thomas Ford, 1607)
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 31, 2009
    SciurusNiger wrote:
    I think something just broke again. I was uploading several photos and only 2 of them made it. Although I got the usual "ok" and all disappeared from the upload window, only 2 are appearing in my upload log.

    I've tried again, even with a different gallery, but still nada. This time I got a "Message: upload problem: DB insert" error message in the upload log, though.

    Thanks!
    We're not down for any reason right now. That sounds like a communication fail between you and us though. Try again?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • cwhitecwhite Registered Users Posts: 11 Big grins
    edited January 31, 2009
    Andy wrote:
    We're not down for any reason right now. That sounds like a communication fail between you and us though. Try again?

    Weird - everything online is fine for me, and I can view photos fine on SmugMug. However, I can't upload anything to my gallery. File uploads, and SmugMug displays the dialog saying upload completed, but when I go to my gallery, it's not there. Tried several times, same result. Definitely still seems to be a problem with Smugmug.
    -Chris
    My SmugMug gallery: http://cwhite.smugmug.com/
    My 52-week project: 52 Weeks of Photography
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 31, 2009
    cwhite wrote:
    Weird - everything online is fine for me, and I can view photos fine on SmugMug. However, I can't upload anything to my gallery. File uploads, and SmugMug displays the dialog saying upload completed, but when I go to my gallery, it's not there. Tried several times, same result. Definitely still seems to be a problem with Smugmug.
    Can I have your site name? The file, it's a jpg for sure? What size?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • cwhitecwhite Registered Users Posts: 11 Big grins
    edited January 31, 2009
    Andy wrote:
    Can I have your site name? The file, it's a jpg for sure? What size?

    http://cwhite.smugmug.com/

    The file is definitely a jpg, and is about 150kb large.
    -Chris
    My SmugMug gallery: http://cwhite.smugmug.com/
    My 52-week project: 52 Weeks of Photography
  • SciurusNigerSciurusNiger Registered Users Posts: 256 Major grins
    edited January 31, 2009
    Andy wrote:
    We're not down for any reason right now. That sounds like a communication fail between you and us though. Try again?

    I've tried several times. I only saw the database error one time; now it's back to telling me "ok" but there's nothing in the upload log or in my galleries.

    I suspect something just went wonky with a database on one of the servers.

    Edited to add:

    Another try and when I check the log, another database error message:

    DSC_0315-CROPPED.jpgn/aError2009-01-31 08:03:12n/aMessage: upload problem: DB insert

    DSC_0315-CROPPED.jpgn/aError2009-01-31 07:55:02n/aMessage: upload problem: DB insert


    I tried uploading photos several times between these two messages but no photos made it to the gallery and no error message.
    Garnered Images Photography

    "Where beauty moves and wit delights and signs of kindness bind me; there, oh there, whe'er I go I leave my heart behind me." (Thomas Ford, 1607)
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 31, 2009
    SciurusNiger wrote:
    I've tried several times. I only saw the database error one time; now it's back to telling me "ok" but there's nothing in the upload log or in my galleries.

    I suspect something just went wonky with a database on one of the servers.

    Edited to add:

    Another try and when I check the log, another database error message:

    DSC_0315-CROPPED.jpgn/aError2009-01-31 08:03:12n/aMessage: upload problem: DB insert DSC_0315-CROPPED.jpgn/aError2009-01-31 07:55:02n/aMessage: upload problem: DB insert


    I tried uploading photos several times between these two messages but no photos made it to the gallery and no error message.
    Yeah , "db insert" in your upload log is a temp thing on our end, try again in a few mins and let us know?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • cwhitecwhite Registered Users Posts: 11 Big grins
    edited January 31, 2009
    SciurusNiger wrote:
    I've tried several times. I only saw the database error one time; now it's back to telling me "ok" but there's nothing in the upload log or in my galleries.

    I suspect something just went wonky with a database on one of the servers.

    Seeing the same:

    Message: upload problem: DB insert
    -Chris
    My SmugMug gallery: http://cwhite.smugmug.com/
    My 52-week project: 52 Weeks of Photography
  • SciurusNigerSciurusNiger Registered Users Posts: 256 Major grins
    edited January 31, 2009
    Andy wrote:
    Yeah , "db insert" in your upload log is a temp thing on our end, try again in a few mins and let us know?

    One just worked. Tried doing another but it took longer than normal to get the "ok" but this time...nada again. Not even an error in the upload log.
    Garnered Images Photography

    "Where beauty moves and wit delights and signs of kindness bind me; there, oh there, whe'er I go I leave my heart behind me." (Thomas Ford, 1607)
  • CameronCameron Registered Users Posts: 745 Major grins
    edited January 31, 2009
    Andy wrote:
    Yeah , "db insert" in your upload log is a temp thing on our end, try again in a few mins and let us know?

    Getting the same thing here
    Photos
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 31, 2009
    Guys, I asked our engineers to look. Stay tuned.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • beetle8beetle8 Registered Users Posts: 677 Major grins
    edited January 31, 2009
    I am trying to upload right now and it is definitely not normal, and not in a good way. I'm using the uploader in windows that puts three images up at the same time, the images upload like lightning and then the progress bar sits there forever saying checking your picture, (not forever but a really long time) way longer than normally.
    I also had one gallery that I added 20 photo to but only two are showing

    Any ideas?
    - Keith
    Keith Tharp.com - Champion Photo
  • kriskroskriskros Registered Users Posts: 29 Big grins
    edited January 31, 2009
    I got the same download issue.
    Kris
    kriskrosphotography.com
    Kris Kros on flickr
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