Slideshow not working in password protected galleries - help?

AlarconAlarcon Registered Users Posts: 24 Big grins
edited March 3, 2009 in SmugMug Support
The full screen gallery slideshow isn't working in any of my password protected galleries. The slideshows in my public galleries are fine, in both firefox and chrome. Any ideas?

You can see one example here:

http://www.aarondill.com/photos/swfpopup.mg?AlbumID=7285114&AlbumKey=MjBcT

The password is "Wanda"


A bit more info: I tried looking at them on my wife's computer and my laptop and am having the same problem - the slideshow in password protected galleries just shows a lot of sad smug mug faces in lieu of thumbnails, and a big black screen. This is true in firefox, IE, and chrome. Slideshows in non-passworded galleries all look fine.


Any help will be much appreciated!

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 19, 2009
    It's a bug and we will fix it soon I hope. Sorry for the hassle :(
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AlarconAlarcon Registered Users Posts: 24 Big grins
    edited February 19, 2009
    Andy wrote:
    It's a bug and we will fix it soon I hope. Sorry for the hassle :(

    A bug like "it's a temporary thing that'll be fixed within a couple days" or a bug like "you should disable the slide show for your clients' galleries"?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 19, 2009
    Alarcon wrote:
    A bug like "it's a temporary thing that'll be fixed within a couple days" or a bug like "you should disable the slide show for your clients' galleries"?
    A bug like it's been a bug for a long time and I can't say when Shizam will fix it but I hope soon. It works but just not with passworded galleries.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AlarconAlarcon Registered Users Posts: 24 Big grins
    edited February 19, 2009
    Andy wrote:
    A bug like it's been a bug for a long time and I can't say when Shizam will fix it but I hope soon. It works but just not with passworded galleries.

    That's unfortunate - that's a feature I had promoted to customers (most of whom want their galleries password protected). I didn't realize it wasn't working until this evening.
  • nzphilnzphil Registered Users Posts: 12 Big grins
    edited February 21, 2009
    To clarify what doesn't work, it is the conbination of a custom domain and passwords that breaks smugmug. If you have both a custom domain and a password on your site or gallery, then anything in that gallery that uses flash will not work. Specifically videos and slideshows both just show the users a blank page.
    The issue is of authentication. Your users log into your custom domain, but the flash applications ignore your custom domain and try to access your xxx.smugmug.com domain, which of course fails since they are not authenticated.
    I have another thread about this here: http://www.dgrin.com/showthread.php?t=110707&highlight=slideshow
    Alarcon wrote:
    That's unfortunate - that's a feature I had promoted to customers (most of whom want their galleries password protected). I didn't realize it wasn't working until this evening.
  • pillmanpillman Registered Users Posts: 821 Major grins
    edited February 21, 2009
    Same problem here
    Just saw this- goes along with:

    http://www.dgrin.com/showthread.php?t=121455

    Good Luck
    http://www.wbaphotography.com/
    WWJD
  • jcdilljcdill Registered Users Posts: 225 Major grins
    edited March 3, 2009
    automagic dual login/authentication?
    nzphil wrote:
    The issue is of authentication. Your users log into your custom domain, but the flash applications ignore your custom domain and try to access your xxx.smugmug.com domain, which of course fails since they are not authenticated.

    Can you silently and automagically just login the user to both domains when they login to the password protected gallery? Something like this:

    If $gallery=password-protected
    And $URL=customdomain
    Then
    login $password@customdomain
    login $password@nickname.smugmug.com
    End
    Else End

    Then when the visitor clicks on the slideshow URL, they are already logged in to the nickname URL gallery and it should Just Work.

    jc
    JC Dill - Equine Photographer, San Francisco & San Jose http://portfolio.jcdill.com
    "Chance favors the prepared mind." ~ Ansel Adams
    "Light thinks it travels faster than anything but it is wrong. No matter how fast light travels, it finds the darkness has always got there first, and is waiting for it." ~ Terry Pratchett
Sign In or Register to comment.