Cart Empty after adding a pic?

cyoungcyoung Registered Users Posts: 81 Big grins
edited February 27, 2009 in SmugMug Support
How does the shopping cart work? Does it save a cookie on your PC to keep track of all the pictures you ordered? My wife just called me steaming mad because she added over 1000 pictures from last year and painstakingly cropped and adjusted everything and when she added her last pic her shopping cart was empty. Boy did I get an earful and this isn't the first time it has happened before. Any tips that we can use when we order photos in batches. Ideally it will be great if its somehow saved and we can go back to it on another PC and continue ordering another day, like saving order sessions...is it possible?
-Carey

Canon EOS Rebel XT, EF-S 18-55, EF 50 1.8 II, Tamron AF 19-35 3.5-4.5, EF 24-70 f/2.8L, EF 70-200 f/4L, Speedlite 580EX, Manfrotto Digi Mini 718B.

Comments

  • AllenAllen Registered Users Posts: 10,015 Major grins
    edited February 25, 2009
    cyoung wrote:
    How does the shopping cart work? Does it save a cookie on your PC to keep track of all the pictures you ordered? My wife just called me steaming mad because she added over 1000 pictures from last year and painstakingly cropped and adjusted everything and when she added her last pic her shopping cart was empty. Boy did I get an earful and this isn't the first time it has happened before. Any tips that we can use when we order photos in batches. Ideally it will be great if its somehow saved and we can go back to it on another PC and continue ordering another day, like saving order sessions...is it possible?
    The cart is saved in a cookie so those have to be enabled. Make sure after
    adding a photo that the quantity is increase to at least to one. If left at
    zero and you continue browsing it will be lost. I've mentioned to Smug in
    the past that there should be a warning if no quantity is entered and you
    click continue to browse or back to gallery.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • bwgbwg Registered Users, Retired Mod Posts: 2,119 SmugMug Employee
    edited February 26, 2009
    cyoung wrote:
    How does the shopping cart work? Does it save a cookie on your PC to keep track of all the pictures you ordered? My wife just called me steaming mad because she added over 1000 pictures from last year and painstakingly cropped and adjusted everything and when she added her last pic her shopping cart was empty. Boy did I get an earful and this isn't the first time it has happened before. Any tips that we can use when we order photos in batches. Ideally it will be great if its somehow saved and we can go back to it on another PC and continue ordering another day, like saving order sessions...is it possible?
    cart session is cookie based. If you start a cart in one browser and then move to another computer or browser, you will have a different cart session. Did your wife switch browsers/computers?
    Pedal faster
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 26, 2009
    cyoung wrote:
    she added over 1000 pictures from last year

    We save the cart cookie for 28days. I'm really sorry that you're wife's cart didn't save from last year :(
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • cyoungcyoung Registered Users Posts: 81 Big grins
    edited February 26, 2009
    She did not switch computers and was doing so in one sitting yesterday afternoon.

    Andy- I meant she added over 1000 pictures from the albums from last year. rolleyes1.gif

    I told her to make sure the quantity says one and not zero and hopefully that was it. She's going to give it another try today, but shes so discouraged since I can tell ordering over 1000 pics and having to crop and move that red box around is no fun.
    -Carey

    Canon EOS Rebel XT, EF-S 18-55, EF 50 1.8 II, Tamron AF 19-35 3.5-4.5, EF 24-70 f/2.8L, EF 70-200 f/4L, Speedlite 580EX, Manfrotto Digi Mini 718B.
  • bwgbwg Registered Users, Retired Mod Posts: 2,119 SmugMug Employee
    edited February 27, 2009
    cyoung wrote:
    She did not switch computers and was doing so in one sitting yesterday afternoon.

    Andy- I meant she added over 1000 pictures from the albums from last year. rolleyes1.gif

    I told her to make sure the quantity says one and not zero and hopefully that was it. She's going to give it another try today, but shes so discouraged since I can tell ordering over 1000 pics and having to crop and move that red box around is no fun.
    red box? there is no red box anywhere in the cart or checkout process. ne_nau.gif
    Pedal faster
Sign In or Register to comment.