Avatar Problem

lisasolonynko

Hi All,

I have searched the threads and nothing seems to be letting me put up an avatar. I have tried

1. a direct link to sm (changing the size to 80X80)
2. using a sm lick but changing it from my custom url to my orig sm url (lisasolonynko.smugmug.com ....)
3. using an image I resized in ps (80x80 1.8k, 75x75 1.5k) saved for web.

Everytime I do it, a page comes up saying invalid file, then it takes me back to edit avatar with the option do not use custom avatar checked again.

Any ideas?

Lisa

Richard

lisasolonynko wrote:

Hi All,

I have searched the threads and nothing seems to be letting me put up an avatar. I have tried

1. a direct link to sm (changing the size to 80X80)
2. using a sm lick but changing it from my custom url to my orig sm url (lisasolonynko.smugmug.com ....)
3. using an image I resized in ps (80x80 1.8k, 75x75 1.5k) saved for web.

Everytime I do it, a page comes up saying invalid file, then it takes me back to edit avatar with the option do not use custom avatar checked again.

Any ideas?

Lisa

Hi Lisa,

It sounds like you are doing everything right. If you post the SM links to the images you have tried, maybe we can help sort it out.

lisasolonynko

Hi Richard,

Here is a link to a ps resized image that I put up on sm. http://lisasolonynko.smugmug.com/photos/482757448_Cmxoy-Ti.jpg

It is already resized to 75 x 75 (I left the end part -Ti because it says it is for up to 100 x 100) I have already tried to change the dimensions as I read in another post, but nothing seems to work.

Thanks for having a look.

Lisa

Richard

lisasolonynko wrote:

Hi Richard,

Here is a link to a ps resized image that I put up on sm. http://lisasolonynko.smugmug.com/photos/482757448_Cmxoy-Ti.jpg

It is already resized to 75 x 75 (I left the end part -Ti because it says it is for up to 100 x 100) I have already tried to change the dimensions as I read in another post, but nothing seems to work.

Thanks for having a look.

Lisa

Strange...everything would seem to be right here. The only other thing I can think of is that something is wrong with the link you are entering in the form. The link you supplied above seems to work.



scratch Maybe someone else has some ideas.

ivar

Lisa,

I don't think you're doing anything wrong. I think it may be a problem on our side.

I tried to give you a new avatar through our admin-panel, that didn't work either. I get a weird error message. I get the same error message when I try to change my own avatar.

I'll ask to see if anyone knows anything about this; I'm sorry for the trouble.

lisasolonynko

I am very puzzled. I just tried again with the link I posted and it still says invalid. hmmmm

Thanks for having a look.

Lisa

lisasolonynko

Ivar,

Ok, thanks for trying. I will leave it alone for now until I find out if it is a site issue.

Lisa

Richard

lisasolonynko wrote:

Ivar,

Ok, thanks for trying. I will leave it alone for now until I find out if it is a site issue.

Lisa

Lisa,
We have confirmed that it is a Dgrin problem and are hoping to get it fixed soon.

lisasolonynko

Thanks a lot for letting me know. At least I know it is not me doing something dumb. I will leave it alone until I read that it is all fixed.

Lisa

aj986s

This is good to hear. I was having similar problems a few days ago, and just figured it was me. Was waiting for time to put more effort into it, but now know I should just wait till further notice. Thanks for posting this issue.

insanefred

same problem here, glad I am not the only one...

agunther

New Avatar not accepted
I am trying to upload a new avatar.
I created a jpg image 76x80, 2.95kB but I keep getting an error "invalid file".
Seems like I am missing something.

MOD NOTE: I merged this post into the avatar thread.

Richard

agunther wrote:

I am trying to upload a new avatar.
I created a jpg image 76x80, 2.95kB but I keep getting an error "invalid file".
Seems like I am missing something.

MOD NOTE: I merged this post into the avatar thread.

No, you're not missing anything. Uploading avatars is broken for now. We are trying to find out what the problem is.

Andy

fixed

lisasolonynko

Yayyy, thanks Andy. So...how do I look? lol

Lisa

ivar

lisasolonynko wrote:

So...how do I look?

Like you didn't shave this morning

Seriously, glad it is working now

agunther

Excellent
Thanks for the fast fix Andy.