Problems uploading photos
gembobs
Registered Users Posts: 51 Big grins
Hi everyone,
having problems uploading photos on my smugmug account at the moment. I use FF, and every time I click on add new photos, it freezes FF, then it crashes. I have also tried IE (though possibly not the latest version) and the same happens. However, on my parents and boyfriends computers (also running FF) I can upload photos fine.
I have tried clearing the error console on FF, but that has no effect. I managed to upload 2 photos using Old faithful on IE after my boyfriend played with it, but then I tried to upload a third photo and it crashed again.
Any ideas?
I can flick through galleries and settings easily and with decent speed, just not upload photos. :dunno
Thanks in advance
having problems uploading photos on my smugmug account at the moment. I use FF, and every time I click on add new photos, it freezes FF, then it crashes. I have also tried IE (though possibly not the latest version) and the same happens. However, on my parents and boyfriends computers (also running FF) I can upload photos fine.
I have tried clearing the error console on FF, but that has no effect. I managed to upload 2 photos using Old faithful on IE after my boyfriend played with it, but then I tried to upload a third photo and it crashed again.
Any ideas?
I can flick through galleries and settings easily and with decent speed, just not upload photos. :dunno
Thanks in advance
0
Comments
Please visit www.java.com and download/install the most up to date version. That will most likely take care of the problem for you
www.ivarborst.nl & smugmug
Any more ideas?
My Gear
What operating system & version are you using? What version of IE and FF are you using now? Have you tried clearing your cache? Anything else that doesn't work correctly? (Smug or otherwise?)
www.ivarborst.nl & smugmug
I am using Vista (think it is home edition - came standard with my Dell laptop) and FF 3.0.7.
I can see and navigate through other web sites, but I haven't tried uploading anything anywhere else, as I only have a smug account.
Thanks for helping
My Gear
What add-ons do you have in FF? Check on it in Tools > add-ons > extensions tab.
Do you have any internet security, firewall or virus on your computer? If so which?
Sebastian
SmugMug Support Hero
I cleared all cookies, and all personal data / cache stuff from FF.
I have McAfee on my computer and use all its applications, and AVG (though I think this may be disabled at the moment) I think I also have windows firewall turned on too. All these have been installed prior to me joining smugmug, so unless these have had an update which have caused a problem, I wouldn't have thought these were causing the problem
Anyway, seems to be working, so thanks for your help, it is greatly appreciated!
My Gear
I have also been having (somewhat intermittent) problems uploading photos since the start of March, but I use the iphoto plugin.
When it isn't working, I can't create a new album within the plugin, and if I try to add a photo to an old album, it goes through the whole process of trying to upload the photo (or only the first photo of a group of photos), and then responds with "system error (invalid album id)". If I try to edit an existing album, it says "invalid API key".
This seems like a problem with smugmug rather than a problem with the plugin since I have been using the plugin successfully for several months, during which time it hasn't changed. Then I was unable to use it a week ago, became able to use it a few days later, and am now unable to use it again, all without any changes to iphoto or the plugin.
So I'm not convinced that the original poster really was having a problem with his firefox setup, even though the problem went away after he fussed with it.
Also, I'm really hoping for a solution to my version of the problem.