Super - Duper Slow for Two Days

RogersDA

Nothing else on the web - just accessing galleries is painfully slow.
Did I miss an announcement or something?

Andy

You missed no announcement - it's likely your connection between you and us. Please write our heroes at the help desk so we can do some diagnostics, thanks!

Oh please don't wait two days next time

RogersDA

Andy wrote:

You missed no announcement - it's likely your connection between you and us. Please write our heroes at the help desk so we can do some diagnostics, thanks!

Oh please don't wait two days next time

Let me pull some traceroutes and schtuff.

tjmannos

Yes!! Not just slow, but I haven't been able to get in at all from home since last Thursday, and the Smugmug support team gave up! I sent them gobs of diagnostic data, and they said they'd let me know if anyone else reported a problem. Boo!

Are you with Comcast by any chance? My traceroute ends at pos-0-10-0-0-cr01.denver.co.ibone.comcast.net. I got through once, and the very next hop is the Akamai server in Denver. Wonder if this is down or having problems. My connection at work takes a different path, and works fine.

-unfo

RogersDA

Yeah - comcast.

Help@smugmug informed that they have several complaints form comcast-based customers.

To be honest I have not gotten into my account too much lately to see if things have improved. I have been tied up with no computer (except for this cruddy laptop from my office for the past few days).