Why won't this photo rotate?

jenswrens

Using Migratr, I ported these photos from photobucket to smugmug. Some of them had been previously rotated in photobucket (using photobucket's tool). When they downloaded to my computer, they remained rotated (correctly), but then when they uploaded to smugmug, they're back to sideways. I've been trying for days to rotate them in smugmug, but they just won't rotate. Even if I wait & wait & wait for hours (a whole day once), they still don't ever rotate. I don't have the originals (pre-photobucket).

How can I get them to display correctly in smugmug?

They're in this gallery:

http://jenswrens.smugmug.com/gallery/7402108_aiMcJ/1/488851871_LhN54

thanks

Steve Cavigliano

jenswrens wrote:

Using Migratr, I ported these photos from photobucket to smugmug. Some of them had been previously rotated in photobucket (using photobucket's tool). When they downloaded to my computer, they remained rotated (correctly), but then when they uploaded to smugmug, they're back to sideways. I've been trying for days to rotate them in smugmug, but they just won't rotate. Even if I wait & wait & wait for hours (a whole day once), they still don't ever rotate. I don't have the originals (pre-photobucket).

How can I get them to display correctly in smugmug?

They're in this gallery:

http://jenswrens.smugmug.com/gallery/7402108_aiMcJ/1/488851871_LhN54

thanks

Hi,
I just checked and they all look like they have rotated. It can, on occasion, take quite a while for images to rotate We prioritize actions. Since manual rotations are so infrequent. Uploads and other actions are prioritized higher.

You will also want to make sure you clear your browser's cache when you check the progress. As sometimes your browser may display a cached page that will display the un-rotated images. Even if the images have successfully rotated.

Any future issues, please contact us

Steve

jenswrens

Thanks Steve! Yes, looks like I was just impatient - I was afraid it had something to do with the way I'm imported them. All's well for now.

Steve Cavigliano wrote:

Hi,
I just checked and they all look like they have rotated. It can, on occasion, take quite a while for images to rotate We prioritize actions. Since manual rotations are so infrequent. Uploads and other actions are prioritized higher.

You will also want to make sure you clear your browser's cache when you check the progress. As sometimes your browser may display a cached page that will display the un-rotated images. Even if the images have successfully rotated.

Any future issues, please contact us

Steve