Domain will not work

kimages

I need some help and I am not really sure where to find the answer so if I need to be bumped to another thread please do so.

I am trying to connect my smugmug account to my domian www.kimagesphoto.com . I have a go daddy account and thought that I had done everything correctly in the instructions but when I try to connect it with my smug mug account nothing is working.

Can someone help me! I have customers going to my site and it is taking them to the smugmug main page!!

Kimages
kimagesphoto.smugmug.com.

docwalker

If you are getting the SmugMug homepage and the control panel is not letting you add the domain either the changes you made have not propagated yet, or it is not setup correctly.

You need to wait 24-48 hours for change to propagate But, You might want to send me your GoDaddy login at the help desk. I can check your settings and make sure that it is correct. Just let me know if I can help.

Andy

kimages wrote:

EDIT!!!!!!!!

Don't put your password and user id here.

How do I e-mail you directly? I went to the link below and it just brings me to the main help e-mail. Or do I e-mail to the help desk and you will you get it from there?

You email us directly by emailing at the link that doc gave you.

He'll see it.

kimages

Andy wrote:

You email us directly by emailing at the link that doc gave you.

He'll see it.

Thanks,

I just deleted the reply becasue I didn't realize I hadn't removed the information.

Thank You!!

docwalker

Good news. I have completed making the changes to your domain. Now your domain should start working in the next hour or so. But, it can take up 24-48 depending on your domain host. So please be patient as the domain updates. While you wait, I have some valuable tips to help get you started. Please take some time to look them over as they should answer some of the question you have now or soon will have.

I have posted the tips here on our wiki: http://wiki.smugmug.net/pages/viewpage.action?pageId=4882576

The last step is to wait until your domain resolves correctly. You will know that it is resolving when the domain points at the SmugMug homepage.

Once the domain resolves correctly, you can go to your SmugMug control panel and enter the custom domain on the settings tab. That is all there is too it. If you have problems, please let me know.

Now that I am done with your domain, please do not forget to reset your password.

kimages

docwalker wrote:

Good news. I have completed making the changes to your domain. Now your domain should start working in the next hour or so. But, it can take up 24-48 depending on your domain host. So please be patient as the domain updates. While you wait, I have some valuable tips to help get you started. Please take some time to look them over as they should answer some of the question you have now or soon will have.

I have posted the tips here on our wiki: http://wiki.smugmug.net/pages/viewpage.action?pageId=4882576

The last step is to wait until your domain resolves correctly. You will know that it is resolving when the domain points at the SmugMug homepage.

Once the domain resolves correctly, you can go to your SmugMug control panel and enter the custom domain on the settings tab. That is all there is too it. If you have problems, please let me know.

Now that I am done with your domain, please do not forget to reset your password.

Can someone please help me again??? I have been trying to get my domain to work since I received this reply on Wednesday evening. It is has now been well over 60 hours (Saturday Morning) and I still can't seem to get my domain working. Can someone please let me what I am doing incorrectly.

Thanks
kimagesphoto.smugmug.com

rainforest1155

kimages wrote:

Can someone please help me again??? I have been trying to get my domain to work since I received this reply on Wednesday evening. It is has now been well over 60 hours (Saturday Morning) and I still can't seem to get my domain working. Can someone please let me what I am doing incorrectly.

Thanks
kimagesphoto.smugmug.com

See my reply to your email to the helpdesk. You should be all set if you make the final setting.

Sebastian

kimages

rainforest1155 wrote:

See my reply to your email to the helpdesk. You should be all set if you make the final setting.

Sebastian

Sebastian,

Can you possably resend the reply to my e-mail at the help desk? I have not received anything in my account, and I still have not been able to set the domain in my control panel. I am not sure what I am missing.

Thank You
Kimages