Email Invites Send Users to SM Domain Instead of My Custom Domain

jhelms

When I send email invitations out to people through the smugmug interface, the link that they get is to my jhelms.smugmug.com page instead of my www.johntookmypicture.com domain.

Of course the content is the same, but just a little nit-pick on my part. I'd rather them always see www.johntookmypicture.com/misclinkdetails instead of jhelms.smugmug.com/misclinkdetails

Anything I can do to change or correct that?

Andy

Specifically where is this happening, because I can't replicate this. We honor the custom domain from the share email.

jhelms

Andy wrote:

Specifically where is this happening, because I can't replicate this. We honor the custom domain from the share email.

Two places:

1) It happens when people subscribe to my feedburner email updates feed through this link:

http://www.feedburner.com/fb/a/emailverifySubmit?feedId=2651203&loc=en_US

2) Also, when I click to 'share' a picture through the built in SM email system, the link that people get when they get the email sends them to my jhelms.smugmug.com link. Most recent one that I sent to myself is this one (if you can pull these up on my account): Newest Video Red Z062009-03-11 06:28:34

The link that gets emailed is: http://jhelms.smugmug.com/invite/152044002449b7bc8d4bba85.59442420


Lemme know if you want me to shoot you a test invite from my account. Thanks!

mrcoons

jhelms wrote:

Two places:

1) It happens when people subscribe to my feedburner email updates feed through this link:

http://www.feedburner.com/fb/a/emailverifySubmit?feedId=2651203&loc=en_US

2) Also, when I click to 'share' a picture through the built in SM email system, the link that people get when they get the email sends them to my jhelms.smugmug.com link. Most recent one that I sent to myself is this one (if you can pull these up on my account): Newest Video Red Z062009-03-11 06:28:34

The link that gets emailed is: http://jhelms.smugmug.com/invite/152044002449b7bc8d4bba85.59442420


Lemme know if you want me to shoot you a test invite from my account. Thanks!

When you did 2) were you signed into your account as the custom domain name or as jhelms.smugmug.com? If you login as your custom domain name then the outgoing emails will use the custom domain name in the links. (I had this same question last week and did some testing to satisfy myself.)

jhelms

mrcoons wrote:

When you did 2) were you signed into your account as the custom domain name or as jhelms.smugmug.com? If you login as your custom domain name then the outgoing emails will use the custom domain name in the links. (I had this same question last week and did some testing to satisfy myself.)

Ahhhh.... gotcha, that makes sense - and I'm sure that was the issue.

At work my custom domain is blocked for some reason, but the user.smugmug pages work fine.

mrcoons

jhelms wrote:

Ahhhh.... gotcha, that makes sense - and I'm sure that was the issue.

At work my custom domain is blocked for some reason, but the user.smugmug pages work fine.

I can relate. At several business here where I live they have blocked Smugmug.com but my custom domain works. So I have to be sure to market everything through my custom name so that my clients can see it.
A royal pain!