Email issue...

circlemgraphics

...seems to be a common issue from what I've searched, and here is a bit more.

The situation: I would like a way to upload some camera phone pictures while I'm out. My phone (Samsung Eternity) does NOT support email attachments.

My solution: I have created a webpage on my server in C# that allows an upload of a picture and then sends out an email with the picture as an attachment to the email address in the correct smugmug format. (including password as the subject line).

The problem: It doesn't recognize it for some reason. First off, it does not show up in my smugmug upload log. I change the code to send it to one of my email account and comes in perfectly (with all fields filled in perfectly and with attachment). Just to assure it is localized to my solution, I sent an email from outlook to smugmug and it worked. If you look at the fields from the one I sent from outlook (which worked) and the one I had emailed to my account from the webpage (the on that didn't work), they look identical. Maybe it's in the headers?????

Through my hours of searching, I've noticed a lot of blackberry users having issues with their smugmug and email. I'm assuming this is something on smugmug's end not recognizing certain emails. Am I overlooking something?

Thanks in advance.

Andy

circlemgraphics wrote:

...seems to be a common issue from what I've searched, and here is a bit more.

The situation: I would like a way to upload some camera phone pictures while I'm out. My phone (Samsung Eternity) does NOT support email attachments.

My solution: I have created a webpage on my server in C# that allows an upload of a picture and then sends out an email with the picture as an attachment to the email address in the correct smugmug format. (including password as the subject line).

The problem: It doesn't recognize it for some reason. First off, it does not show up in my smugmug upload log. I change the code to send it to one of my email account and comes in perfectly (with all fields filled in perfectly and with attachment). Just to assure it is localized to my solution, I sent an email from outlook to smugmug and it worked. If you look at the fields from the one I sent from outlook (which worked) and the one I had emailed to my account from the webpage (the on that didn't work), they look identical. Maybe it's in the headers?????

Through my hours of searching, I've noticed a lot of blackberry users having issues with their smugmug and email. I'm assuming this is something on smugmug's end not recognizing certain emails. Am I overlooking something?

Thanks in advance.

Send an email from your phone to our helpdesk, http://www.smugmug.com/help/emailreal help@ and your gallery at the same time. We'll look into this.

circlemgraphics

Andy wrote:

Send an email from your phone to our helpdesk, http://www.smugmug.com/help/emailreal help@ and your gallery at the same time. We'll look into this.

I hope I understood correctly. Changed the code to send the email upload to my site, (smugmug's email address) and my personal email address to make sure it went through. Looks fine on my end (personal email), still no sign in the log page.

circlemgraphics

Ugggh. This is aggravating. Help finally responded with:

Are you certain that the image is being sent as an attachment and not in the body of the email? Also, the email must be in plain text with no formatting such as HTML.


I put in the email specifically that the email they are reading is the exact email the uploader is getting. Guess I'll wait and see. I'll update if I find anything else out.

mbrady

I've had similar problems emailing photos from my LG Shine phone to my Smugmug account.

There are no settings in the phone that control how those are sent, so I have to rely on the recipient to be able to handle them. Smugmug is the only place that has a problem with my phone pics so far. I have a hard time blaming my phone for this though, since Hotmail, Gmail, Flickr, and Twitpic all take them just fine. I think I tested Picasaweb too, but I may be misremembering.

Andy

circlemgraphics wrote:

Ugggh. This is aggravating. Help finally responded with:

Are you certain that the image is being sent as an attachment and not in the body of the email? Also, the email must be in plain text with no formatting such as HTML.


I put in the email specifically that the email they are reading is the exact email the uploader is getting. Guess I'll wait and see. I'll update if I find anything else out.

So, you're using a script program to send stuff, another variable. I've had to ask a Sorcerer for help here, in determining what's up.

circlemgraphics

Andy, update on email issue?
Any update on the email upload issue I sent in a while back? It concerned the code that generates an email from an online form. Thanks in advance.

Andy

no update yet, I'm sorry. I wish I had a better answer.