black font in e-mail can't be read

My3SonsMy3Sons Registered Users Posts: 132 Major grins
edited March 28, 2009 in SmugMug Support
Lately, people that I e-mail through a smugmug gallery, are telling me that they can't read the message, and there is no link to click on to view more pictures. I sent an e-mail to myself, and saw the same problem: the font color is black, just like the page. Why is it all of a sudden black? I've never had this problem before. When I type the message and preview it, the font color is white, so there doesn't appear to be a problem before I send it. How do we fix this?

Link to my site, if needed: www.naturalphotography.smugmug.com

-Melissa

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 27, 2009
    What email client?

    here's Yahoo!
    20090327-nyym8jjq4ydxpmhnnjhjt16bqt.jpg
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • My3SonsMy3Sons Registered Users Posts: 132 Major grins
    edited March 27, 2009
    Andy wrote:
    What email client?

    here's Yahoo!
    20090327-nyym8jjq4ydxpmhnnjhjt16bqt.jpg

    I just tried again (sending the gallery of the link below to my Juno account) and it didn't work. I have tried e-mailing to a Juno account and a Cox account, with black text appearing in both. Here are links to the 2 galleries that I am having this problem with (there may be others, but I know of these 2 for sure):

    http://www.naturalphotography.smugmug.com/gallery/7714574_RdtM3#498533970_ZzpST

    AND

    http://www.naturalphotography.smugmug.com/gallery/7650044_5ZsBP

    Thank you for checking into this. I need to send out my e-mail for the first link ASAP. -Melissa
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 27, 2009
    My3Sons wrote:
    I just tried again (sending the gallery of the link below to my Juno account) and it didn't work. I have tried e-mailing to a Juno account and a Cox account, with black text appearing in both. Here are links to the 2 galleries that I am having this problem with (there may be others, but I know of these 2 for sure):

    http://www.naturalphotography.smugmug.com/gallery/7714574_RdtM3#498533970_ZzpST

    AND

    http://www.naturalphotography.smugmug.com/gallery/7650044_5ZsBP

    Thank you for checking into this. I need to send out my e-mail for the first link ASAP. -Melissa
    Send one to our help desk - attn andy in the body of the email thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • My3SonsMy3Sons Registered Users Posts: 132 Major grins
    edited March 27, 2009
    Didn't work when I sent to Yahoo either
    Andy wrote:
    Send one to our help desk - attn andy in the body of the email thanks.

    Just got response back that people with Yahoo accounts can't see the pic or the text either. I'm looking for the e-mail address for the help desk so I can send it to you.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 27, 2009
    My3Sons wrote:
    Just got response back that people with Yahoo accounts can't see the pic or the text either. I'm looking for the e-mail address for the help desk so I can send it to you.
    help@

    I just showed you a yahoo email :) Something's up on their yahoo accts, dunno how to make the fonts black, I'm sorry :(
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • My3SonsMy3Sons Registered Users Posts: 132 Major grins
    edited March 27, 2009
    Andy wrote:
    help@

    I just showed you a yahoo email :) Something's up on their yahoo accts, dunno how to make the fonts black, I'm sorry :(

    Did the e-mail that I sent to help@smugmug.com look ok? I'm still not sure what to do, as this problem is also happening with Juno and Cox accounts as well. Not sure if it's happening to everyone I send to or just Juno, Cox and Yahoo. Should I copy the page that appears when I open the e-mail in Juno? If so, how do I copy it and add it here in this thread?

    Also, this has all been a recent problem, as in just the last few galleries I havve sent. It was never an issue before.
  • gluwatergluwater Registered Users Posts: 3,599 Major grins
    edited March 27, 2009
    My3Sons wrote:
    Did the e-mail that I sent to help@smugmug.com look ok? I'm still not sure what to do, as this problem is also happening with Juno and Cox accounts as well. Not sure if it's happening to everyone I send to or just Juno, Cox and Yahoo. Should I copy the page that appears when I open the e-mail in Juno? If so, how do I copy it and add it here in this thread?

    Also, this has all been a recent problem, as in just the last few galleries I havve sent. It was never an issue before.
    Hi Margaret I received the last email you sent and replied back to you. This is what the email looked like:
    500201436_zBS4c-X3.jpg

    I also just sent an email of that gallery to my yahoo email account and it worked correctly with black background and white text.
    Nick
    SmugMug Technical Account Manager
    Travel = good. Woo, shooting!
    nickwphoto
  • My3SonsMy3Sons Registered Users Posts: 132 Major grins
    edited March 28, 2009
    gluwater wrote:
    Hi Margaret I received the last email you sent and replied back to you. This is what the email looked like:
    500201436_zBS4c-X3.jpg

    I also just sent an email of that gallery to my yahoo email account and it worked correctly with black background and white text.

    I got your reply... thank you very much.

    What in the world is going on then? How can I copy the page from my Juno account, llike you did above from the Yahoo account, and post it here?

    My husband opened it in his Yahoo account tonight, and on the first try got white text, but no image. On the second try he got text and image. When I opened in Juno last night, I got black text (which is barely visible on the black page) and no image. When my mom opened it today in her Cox e-mail she got black text (again, not visible) and no picture. So, is there no fix for this?
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