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RE: Digital download sales notice

MarkjayMarkjay Registered Users Posts: 860 Major grins
edited April 9, 2009 in SmugMug Pro Sales Support
I sold a digital download today. It's not my first download but, the first time I noticed this in the sale details.

Date order placed: 2009-03-26 21:49:50
Status: Delayed for proofing & touch-up, processing begins on March 27th at 06:04:49 PST.Done and ready to ship? spacer.gif
You may make changes to the order below by adjusting crops and replacing photos, where needed.
Gotcha: Only replace with images that are in sRGB colorspace. After replacing any photo, please double-check the cropping! More proof-delay help.


1. Why am I getting a proof delay message for a digital download?
2. Why is it suggesting SRGB colorspace?


Thank you in advance for your replies,
Markjay
Markjay
Canon AE1 - it was my first "real camera"
Canon 20D - no more film!

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    DanoDano Registered Users Posts: 125 Major grins
    edited March 27, 2009
    Wow I hope they have implemented a proof delay for digital download files.
    Danny

    DMunsonPhoto
    MaxPreps Profile
    Sports Shooter
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 27, 2009
    We shouldn't be saying proof delay in effect when there's just a download only in the order.

    We'll try to adjust the pro sales page.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    MarkjayMarkjay Registered Users Posts: 860 Major grins
    edited March 27, 2009
    RE: Proof delay message for Ddownloads
    I knew you'd come to the right conclusion regarding leaving a proof delay message for a digital download order :-)


    You didn't adress the second question:
    why are you asking / suggesting sRGB color space?
    That message is obviously designed for a print job (the proof delay message), are you saying the preferred print color space is sRGB?
    Andy wrote:
    We shouldn't be saying proof delay in effect when there's just a download only in the order.

    We'll try to adjust the pro sales page.
    Markjay
    Canon AE1 - it was my first "real camera"
    Canon 20D - no more film!
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 27, 2009
    Markjay wrote:
    I knew you'd come to the right conclusion regarding leaving a proof delay message for a digital download order :-)


    You didn't adress the second question:
    why are you asking / suggesting sRGB color space?
    That message is obviously designed for a print job (the proof delay message), are you saying the preferred print color space is sRGB?
    Mark, it's all part of the same bug. We'll fix it.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    TalkieTTalkieT Registered Users Posts: 491 Major grins
    edited March 31, 2009
    Andy wrote:
    Mark, it's all part of the same bug. We'll fix it.

    I just had the same thing, and I clicked on "ship it" anyway... I presume that the customer didn't notice any of this and were able to DL the image straightaway?

    Cheers - N
    --
    http://www.nzsnaps.com (talkiet.smugmug.com)
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    cabbeycabbey Registered Users Posts: 1,053 Major grins
    edited March 31, 2009
    TalkieT wrote:
    I just had the same thing, and I clicked on "ship it" anyway... I presume that the customer didn't notice any of this and were able to DL the image straightaway?

    Cheers - N

    Yes, customers don't see any impact of this.
    SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support
    http://wall-art.smugmug.com/
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    cabbeycabbey Registered Users Posts: 1,053 Major grins
    edited April 9, 2009
    This is now fixed.
    SmugMug Sorcerer - Engineering Team Champion for Commerce, Finance, Security, and Data Support
    http://wall-art.smugmug.com/
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