Videos aren't uploading

bobroche

I have tried numerous times to upload files to my account. I get a message telling me the upload is complete. I have used Firefox and Explorer and a few different uploaders. No files are showing up. Everything worked fine a couple of weeks ago. I am using Vista 64bit. Is that a problem?
My account is:
http://bobroche.smugmug.com/
Thanks,
Bob
bobroche@gmail.com

Andy

bobroche wrote:

I have tried numerous times to upload files to my account. I get a message telling me the upload is complete. I have used Firefox and Explorer and a few different uploaders. No files are showing up. Everything worked fine a couple of weeks ago. I am using Vista 64bit. Is that a problem?
My account is:
http://bobroche.smugmug.com/
Thanks,
Bob
bobroche@gmail.com

Hi, check your upload log -

http://www.smugmug.com/homepage/uploadlog.mg?UserID=362965
You are trying to upload videos that are longer than 5 minutes. Help: http://www.smugmug.com/help/video-clips-online

bobroche

Uploads
I checked the log after I sent the thread. I didn't realize the size limit was 5 minutes. I've uploaded a lot of videos, but obviously they were less than 5 minutes. Now I know the problem. Thanks for getting back to me.
Bob

Andy wrote:

Hi, check your upload log -

http://www.smugmug.com/homepage/uploadlog.mg?UserID=362965
You are trying to upload videos that are longer than 5 minutes. Help: http://www.smugmug.com/help/video-clips-online

Andy

bobroche wrote:

I checked the log after I sent the thread. I didn't realize the size limit was 5 minutes. I've uploaded a lot of videos, but obviously they were less than 5 minutes. Now I know the problem. Thanks for getting back to me.
Bob

OK great, Bob

TBT

Andy wrote:

OK great, Bob

5 Minutes?

http://www.smugmug.com/help/video-sharing
Power and Pro users can add videos to their galleries:

Power Users can upload DVD? quality video clips up to 10 minutes in length.

Pros can add stunning HD? video up to 10 minutes in length!

Can't wait to make your global directorial debut? Standard users can upgrade here.

Gotcha: All videos have a file size limit of 512MB.

rainforest1155

TBT wrote:

5 Minutes?

http://www.smugmug.com/help/video-sharing
Power and Pro users can add videos to their galleries:

Power Users can upload DVD? quality video clips up to 10 minutes in length.

Sorry for the confusion. Accidentally, the help page got ahead of the limit change for Power users. Reality and the help page will be in sync, soon (hopefully by late next week). Thanks for your patience and understanding.

Sebastian