Tues 4/7, 2:25PM PDT - hosed again?

darryl

We're having some temporary difficulties. We expect full service to resume shortly. Sorry!

What's going on guys? Nothing updated at http://smugmug.wordpress.com/, which is supposed to be where we can find out more information about outages.

Thanks.

EDIT BY ANDY (SmugMug): http://smugmug.wordpress.com/2009/04/07/lost-a-database-server/

Ann McRae

The word press blog is updated.

ann

darryl wrote:

What's going on guys? Nothing updated at http://smugmug.wordpress.com/, which is supposed to be where we can find out more information about outages.

Thanks.

darryl

Thanks Anne.

ASkip

new data needs reloading?
Hi,
I was uploading pictures when the site went into Sorry mode. and the red sign is gone and my pictures aren't there. Can I assume they didn't make it and I can upload them again and not have to delete a big pile later?
thanks.
Anna

Andy

ASkip wrote:

Hi,
I was uploading pictures when the site went into Sorry mode. and the red sign is gone and my pictures aren't there. Can I assume they didn't make it and I can upload them again and not have to delete a big pile later?
thanks.
Anna

Check your upload log once were out of Read Only Mode. Control Panel, stats tab. Then reupload as needed. Sorry

Tee Why

I tried uploading via that simple method with IE and no matter how many you upload, only the first photo shows up in the gallery.

Andy

Tee Why wrote:

I tried uploading via that simple method with IE and no matter how many you upload, only the first photo shows up in the gallery.

What gallery? I see 13 photos here:
http://www.smugmug.com/gallery/7829708_W42Px/1/507721964_5nC3T#507721964_5nC3T

Tee Why

There should be one more. I was able to upload no. 12 and then no. 13 one at a time and when I tried to upload the 14th photo, it would say "upload complete" but the image does not show up in the gallery.

I'm not sure what the hiccup was but I just tried exactly the same thing and now it works.

Andy

Tee Why wrote:

I'm not sure what the hiccup was but I just tried exactly the same thing and now it works.

Good

jfriend

Ann McRae wrote:

The word press blog is updated.

ann

No updates in the blog for >8 hours. Is the issue still being working on? Like last night, the blog offers no status updates at all (for more than 8 hours now).

If you all want us to go to the blog to get information, you have to put something useful there in a timely fashion. Right now, if I want current information, the blog is not where I would look. As I told Andy during the last issue, you guys have to decide how and where you are going to communicate with customers about outages. As it is now, there is no reliable or consistent communication. Same problem in both of the last two outages.