Password problems

mrjoe

I am having a problem with my password i have to get a new one everytime i login. I then type in the smugmug new code and replace my password and the next time i try to login i have the same problem.



Thanks Joe
www.photographybymrjoe.com

Andy

mrjoe wrote:

I am having a problem with my password i have to get a new one everytime i login. I then type in the smugmug new code and replace my password and the next time i try to login i have the same problem.



Thanks Joe
www.photographybymrjoe.com

Hi, what browser, do you have an old password remembered in the browser? Are you clicking "remember me" ?

mrjoe

Andy wrote:

Hi, what browser, do you have an old password remembered in the browser? Are you clicking "remember me" ?

Hi Andy

I use IE and no i dont use remember me at all i want to have use my password .I have been a member for about 2 years and have never had this problem but for the last week i have reset my password several times the only thing i can thank of is after login i go to the settings and reset my password at the top is saids it has been reset but the same log boxes are at the bottom are the suppose to be there and do i need to add my passwords in again because if so i have not be doing that.


Joe

richW

mrjoe wrote:

Hi Andy

I use IE and no i dont use remember me at all i want to have use my password .I have been a member for about 2 years and have never had this problem but for the last week i have reset my password several times the only thing i can thank of is after login i go to the settings and reset my password at the top is saids it has been reset but the same log boxes are at the bottom are the suppose to be there and do i need to add my passwords in again because if so i have not be doing that.


Joe

Could you check your browser settings to see if it's set to accept cookies from us? Could be the cookie isn't being set after you login, then you'll get booted off. Settings instructions here: http://www.smugmug.com/help/cookies

mrjoe

richW wrote:

Could you check your browser settings to see if it's set to accept cookies from us? Could be the cookie isn't being set after you login, then you'll get booted off. Settings instructions here: http://www.smugmug.com/help/cookies

It is set to accept All and did check again and the remember box is checked but it has always been that way I think.


Joe

rainforest1155

mrjoe wrote:

It is set to accept All and did check again and the remember box is checked but it has always been that way I think.


Joe

Hi Joe,

How exactly do you login? Are you using the enter key on your keyboard after entering your password? Instead, try using your mouse and click on the 'login' button. Does this help?

Sebatian

mrjoe

rainforest1155 wrote:

Hi Joe,

How exactly do you login? Are you using the enter key on your keyboard after entering your password? Instead, try using your mouse and click on the 'login' button. Does this help?




Sebatian

Hi Sebatian

I went back this time and reset my password and yes i did click on login button and it worked. I did not stop there i went completely out and loged back in using the login button and it worked again. I still did not stop ishut down my PC and restarted and tried it again and it still worked with the login button. So for now it looks like it is working with the button. I also dont thank i did not have this problem untill i uploaded a new spyware program that keeps deleting my cookies. Do you think this might have somthing to do with it.



Joe

rainforest1155

mrjoe wrote:

Hi Sebatian

I went back this time and reset my password and yes i did click on login button and it worked. I did not stop there i went completely out and loged back in using the login button and it worked again. I still did not stop ishut down my PC and restarted and tried it again and it still worked with the login button. So for now it looks like it is working with the button. I also dont thank i did not have this problem untill i uploaded a new spyware program that keeps deleting my cookies. Do you think this might have somthing to do with it.

Hi Joe,

I'm glad to hear that the login button does work for you.
Which version of Internet Explorer do you use?
Do you have any toolbars or add-ons installed in it? Check on the add-ons in the Tools menu > manage add-ons and list all the ones that are currently running.

That might help us in narrowing the issue down on why the enter key doesn't work for you for logging in.

What Anti-Spyware software did you install?

Sebastian

mrjoe

rainforest1155 wrote:

Hi Joe,

I'm glad to hear that the login button does work for you.
Which version of Internet Explorer do you use?
Do you have any toolbars or add-ons installed in it? Check on the add-ons in the Tools menu > manage add-ons and list all the ones that are currently running.

That might help us in narrowing the issue down on why the enter key doesn't work for you for logging in.

What Anti-Spyware software did you install?

Sebastian

Version 5.1 (build 2600.xpsp_sp3) don't know what you mean by add ons.

Joe

BBJ

I too am having this very same problem, but now it wont send me a new password as i have had to change it each time.

Cheers
John

Andy

BBJ wrote:

I too am having this very same problem, but now it wont send me a new password as i have had to change it each time.

Cheers
John

Hi John, please write our help desk http://www.smugmug.com/help/emailreal

Thanks!