Bay Photo prints are a bit warm..

Parkerman

So, I ordered some prints.. as well as one of my customers ordered some prints from me. I know them personally so I was able to check them out and see what they looked like.

I'm really not that satisfied with them sadly. All the pictures seemed to be warmer than what they should be.. comparing the print to what I see on my screen. On some things this would be alright and not TO bothersome... But on some of my pictures I like to process them a bit warm... which with the warm prints from Bay Photo's turns from a bit..to a good bit [or should i say bad bit? heh].

Regardless... The real reason I am making this thread is to find out what I can do to keep this from happening? I don't have color correction turned on.. because well... then they have to assume what I wanted.. which worries me. Before I had a print ruined cause of this. I'm not trying to put Bay Photo down.. cause I mean... if they were not good.. then I guess Smugmug wouldn't have picked them. I just want to keep this from happening.

I would like to add that I calibrate my CRT monitor weekly with a Pantone Huey.

Any advice or input from other people who have made orders from them would be nice.


Thanks,
Parker

Andy

Parkerman wrote:

I would like to add that I calibrate my CRT monitor weekly with a Pantone Huey.

Any advice or input from other people who have made orders from them would be nice.


Thanks,
Parker

Hi Parker, can I have the order#? I want to review the files.

FWIW, we'll use Photoshop's eyedropper, to measure the values, not the results of Huey calibration device.

Parkerman

Andy wrote:

Hi Parker, can I have the order#? I want to review the files.

FWIW, we'll use Photoshop's eyedropper, to measure the values, not the results of Huey calibration device.

Here is the order number I believe #944267

Andy

Parkerman wrote:

Here is the order number I believe #944267

I'll ask Larry to review, stay tuned, okay?

Parkerman

Andy wrote:

I'll ask Larry to review, stay tuned, okay?

On that order its not a real big deal

However... like I said.. I just want to kinda avoid this in the future. Or know if I need to have it set for color correction.

Only reason why I said that I use a Huey is just to say that the color on my monitor should be correct.

Papalouie

I'm out of town and cannot look at these with a fully calibrated monitor however I had Craig, on of our best technicians, take a look a them. This is a no color correction order so our job is to keep well maintained machines running consistent color. If the machine drifted it should not be more than a couple of points as we balance quite frequently. It sounds like you are seeing a greater change than that. It's too late tonight for Craig to run the prints again however the images on our screens look pretty neutral with the exception of a few car photos that are on the warm (red) side. Tomorrow night Craig will run the order again and give us a report on what the prints look like. Perhaps we will also send you this new set. This new set should be very close to what you received the first time, even if they are warmer than you are expecting. Perhaps we will also send you a bw and some gray scales that were run at the same time.

Larry

Parkerman

Papalouie wrote:

I'm out of town and cannot look at these with a fully calibrated monitor however I had Craig, on of our best technicians, take a look a them. This is a no color correction order so our job is to keep well maintained machines running consistent color. If the machine drifted it should not be more than a couple of points as we balance quite frequently. It sounds like you are seeing a greater change than that. It's too late tonight for Craig to run the prints again however the images on our screens look pretty neutral with the exception of a few car photos that are on the warm (red) side. Tomorrow night Craig will run the order again and give us a report on what the prints look like. Perhaps we will also send you this new set. This new set should be very close to what you received the first time, even if they are warmer than you are expecting. Perhaps we will also send you a bw and some gray scales that were run at the same time.

Larry

Thanks, I appreciate the support.

Ill post some of the pictures that I can really tell there is a slight color problem.

This one is one that right away I noticed.
http://www.parkerphotog.com/photos/480082860_44Y3Y-X2-2.jpg

This one I realized more or so after looking at it a bit... with it.. there were some pretty vibrant yellows along the edges of the leaves. Now they are more orange
http://www.parkerphotog.com/photos/409993105_zZkex-X2-3.jpg


Which then I went to my computer to check out several other of them and then realized that there may be a problem. Either on my end or on yalls.


But like I have said, This wasn't a major run of prints.. just something personal to put on my wall. However I would like to know what to expect with future prints.

I appreciate the support.

-Parker

Parkerman

Any word on the prints or anything?

Andy

Parkerman wrote:

Any word on the prints or anything?

Hang in there I'll make sure Larry gets this.

Papalouie

Ok, so we looked at these and printed them again along with some BW control images. The BW controls were neutral and your prints looked pretty good except for a few that did look magenta/red. For instance the image of the angel on what appears to be a water fountain, perhaps 498058254, should look red and light on your monitor. We can color correct the ones we feel are red and resend you the entire order. What we send you should pretty well match the ones you have except for the ones we color correct. There would be no charge for these, just an exercise.

Larry

Parkerman

Papalouie wrote:

Ok, so we looked at these and printed them again along with some BW control images. The BW controls were neutral and your prints looked pretty good except for a few that did look magenta/red. For instance the image of the angel on what appears to be a water fountain, perhaps 498058254, should look red and light on your monitor. We can color correct the ones we feel are red and resend you the entire order. What we send you should pretty well match the ones you have except for the ones we color correct. There would be no charge for these, just an exercise.

Larry

I just wish I knew what you were seeing.. This is somewhat what I hate about using a printing company that I can't physically contact.

I need to know of a way on how to correct this... Because its almost pointless to order future prints if they all show up warm. And like I said.. Im always hesitant to do color correction.. because you don't know what I intend the picture to look like.

I'm not trying to sound mean... Its just that this is actually very frustrating the more I look at the prints.

If you don't see any problems with the prints.. then there is something wrong on my end.. Which I need to know how to correct.

Parkerman

I've been thinking about it..

And if you can reprint them.. and also send me the gray scale printed with them.. I can then use that to calibrate my monitor a little further to correct for the prints.

Would it be possible to have a digital copy of the Gray scale you print so that I can compare the print to what is on the screen?


*edit* well, not reprint them.. but send me whatever it was that you printed.. Just so I can get my monitor looking like it should.. That's really the only way I can think of doing this.

Parkerman

Just bumping to see if he saw my last post or not..

Andy

Yeah I'll make sure Larry sees this, stay tuned

Papalouie

Hi, we remade these, have your received them yet. Perhaps when you get them we should discuss, you can contact me off list if you like, it might be a little quicker for me to respond.

On the order you are getting we corrected about 15 of them. So the ones we corrected should look less red and the others should match the prints you already have. Let me know when you get them and we can go from here. The ones with X on link below are ones we color corrected.

http://papalouie.smugmug.com/gallery/8015418_QdoQ5#521373889_njCpb

Parkerman

Papalouie wrote:

Hi, we remade these, have your received them yet. Perhaps when you get them we should discuss, you can contact me off list if you like, it might be a little quicker for me to respond.

On the order you are getting we corrected about 15 of them. So the ones we corrected should look less red and the others should match the prints you already have. Let me know when you get them and we can go from here. The ones with X on link below are ones we color corrected.

http://papalouie.smugmug.com/gallery/8015418_QdoQ5#521373889_njCpb

Gotcha.

I also purchased a new monitor yesterday. Maybe that might help things out as well.

And I have yet to receive them.. When should I be expecting them?

Papalouie

Shipped on the 22nd here is UPS confirmation:
1Z8946130380846550