Smugmug slow to load?

ochong · April 26, 2009

I have been seeing major slowdowns since yesterday sometime. I've tried a traceroute and ping to my domain, but everything looks fine there. I am on Verizon FIOS out of MA.

I have a Line Quality test running right now...
http://www.dslreports.com/testhistory/926065/4ca9a

mlee · April 26, 2009

I've been seeing the same slowness since about yesterday afternoon.

Both Charter Cable at home and an AT&T 3G card.

Here's the line quality test from Charter:

http://www.dslreports.com/linequality/nil/2514797

Mike

Vrungel · April 26, 2009

Smugmug slow to load?
Hi,
this has beem plauging me for a bit, but at first I dismissed it as possibly temporary problems but now it's over the top. My web site on smug is *very* slow to access, I tried from my work where I have super fast connection and from my home where most of the sites are loading faster then smugmug. I'm on the Mac and I have tried both Safari and Firefox, both exhibit the same problem.

At first I though it may be my customization taking the toll but then I noticed that I expierence same delays when dealing with smugmug back end forms as well, suchs as gallery arrangements, gallery options, creating new categorires and subcategories etc. Even my uploading from LR2 which used to be pretty fast now is terribly slow. Quite often I get failuers dues to time out or error like servert didn't understood my request.

Any idea what is going on?
Why saving gallery options optiosn now takes up to a minute?
Anybody else experience slowdowns ?
Was my account downgraded to second level citezen somehow and now all requesta are been throttled? (t sure feels that way)

Please look at this at your nearest opportunity.

PS. Here is what I often get :

"Bad Request

Your browser sent a request that this server could not understand.
Reference #7.2d4f32d0.1240797057.0"

yet, if I hit "Refresh" on that page it loads just fine.

RKnecht · April 26, 2009

Site speed
Lately I have been experiencing some pretty lethargic speeds while surfing my site. A few customers also mentioned it to me. Is this just due to excessive traffic or server issues?

sskoutas · April 26, 2009

I'm not getting any errors yet, but I concur... my smug is very, very slow this evening.

duren · April 26, 2009

slow here also
My Smugmug is slow here too.

sskoutas wrote:

I'm not getting any errors yet, but I concur... my smug is very, very slow this evening.

gluwater · April 26, 2009

Vrungel wrote:

Hi,
this has beem plauging me for a bit, but at first I dismissed it as possibly temporary problems but now it's over the top. My web site on smug is *very* slow to access, I tried from my work where I have super fast connection and from my home where most of the sites are loading faster then smugmug. I'm on the Mac and I have tried both Safari and Firefox, both exhibit the same problem.

At first I though it may be my customization taking the toll but then I noticed that I expierence same delays when dealing with smugmug back end forms as well, suchs as gallery arrangements, gallery options, creating new categorires and subcategories etc. Even my uploading from LR2 which used to be pretty fast now is terribly slow. Quite often I get failuers dues to time out or error like servert didn't understood my request.

Any idea what is going on?
Why saving gallery options optiosn now takes up to a minute?
Anybody else experience slowdowns ?
Was my account downgraded to second level citezen somehow and now all requesta are been throttled? (t sure feels that way)

Please look at this at your nearest opportunity.

PS. Here is what I often get :

"Bad Request

Your browser sent a request that this server could not understand.
Reference #7.2d4f32d0.1240797057.0"

yet, if I hit "Refresh" on that page it loads just fine.

We're so sorry to hear about your viewing issues. If you recently
updated MacOSX 10.5.6 and use Safari, we have noticed that there may be
problems such as you're experiencing. For now, we suggest using Firefox
instead as a temporary workaround. It appears that Apple may have broken
something in their latest update as these errors are new and random for
the people that updated.

You can get Firefox here:
http://getfirefox.com

It's not only happening on SmugMug, but also on other sites. It's an
Apple issue that you can see here:

http://discussions.apple.com/thread.jspa?threadID=1828195&start=0
http://discussions.apple.com/thread.jspa?threadID=1828211&start=0

Oh and our CEO just blogged about this:
http://blogs.smugmug.com/don/2009/03/26/nasty-safari-bug-not-fixed-since-december/

Let us know if that helps for the time being. Thank you for your
understanding and we apologize again for the temporary inconvenience.

pardes · April 26, 2009

... same thing here. This is very discouraging.

Can someone check my gallery for speed of loading and see if it's a problem on my end - either my Comcast connection OR something I'm doing wrong in setting up the galleries.

Thanks.

sskoutas · April 26, 2009

I'm running OS 10.5.6 but I'm using Firefox. Still very slow.

Andy · April 26, 2009

pardes wrote:

... same thing here. This is very discouraging. .

Please don't be discouraged, the interwebs sometimes have issues. I'm betting this is one of those times.

We pride ourselves on speed, and have the fastest photo sharing site on the internet, we've spend a fortune to make it so.

I'm really sorry it's slow for some of you right now. We'll see what we can do!

sskoutas · April 26, 2009

pardes wrote:

... same thing here. This is very discouraging.

Can someone check my gallery for speed of loading and see if it's a problem on my end - either my Comcast connection OR something I'm doing wrong in setting up the galleries.

Thanks.

I just checked your gallery. I would qualify it as slow too.

duren · April 26, 2009

Global
Thanks for that reply, gluwater, but I think something global is going on here. Is there some smugmugization going on here that o don't know about?

pardes wrote:

... same thing here. This is very discouraging.

Can someone check my gallery for speed of loading and see if it's a problem on my end - either my Comcast connection OR something I'm doing wrong in setting up the galleries.

Thanks.

Andy · April 26, 2009

duren wrote:

Thanks for that reply, gluwater, but I think something global is going on here. Is there some smugmugization going on here that o don't know about?

gluwater was specifically replying to the original poster's Safari 'bad request' bug issue. Thanks.

sskoutas · April 26, 2009

Andy wrote:

Please don't be discouraged, the interwebs sometimes have issues. I'm betting this is one of those times.

We pride ourselves on speed, and have the fastest photo sharing site on the internet, we've spend a fortune to make it so.

I'm really sorry it's slow for some of you right now. We'll see what we can do!

Thanks, Andy. I'm not worried. Hey, I don't know if this is at all related, but I created a new gallery tonight and I cannot for the life of me get it to "arrange" to the top of the gallery list. Look here:
http://www.halfpintprints.com/Good%20Friends,%20Good%20Times/294148
The last gallery (Michael's First Birthday) is supposed to be the first. I've used the arrange / save functions about a half dozen times and I can't get it to stay at the top of the heap.

While you're there, let me know if you think my gallery is slow from your side too. Thank you again.

duren · April 26, 2009

all respect
Andy,

All respect intended, could you please find out what is wrong? I am trying to upload and work with a bodybuilding contest gallery, and it is like working with molasses.

Andy wrote:

gluwater was specifically replying to the original poster's Safari 'bad request' bug issue. Thanks.

Andy · April 26, 2009

duren wrote:

Andy,

All respect intended, could you please find out what is wrong? I am trying to upload and work with a bodybuilding contest gallery, and it is like working with molasses.

Hi Duren,

we are. That's why I posted. If there's something we can do we'll do it.
I'm at 37,000 feet on airplane wireless and it's quite fast for me.. so it's a likely an internet connection issue, not a smuggy issue.

We're still looking, of course!

gluwater · April 26, 2009

sskoutas wrote:

Thanks, Andy. I'm not worried. Hey, I don't know if this is at all related, but I created a new gallery tonight and I cannot for the life of me get it to "arrange" to the top of the gallery list. Look here:
http://www.halfpintprints.com/Good%20Friends,%20Good%20Times/294148
The last gallery (Michael's First Birthday) is supposed to be the first. I've used the arrange / save functions about a half dozen times and I can't get it to stay at the top of the heap.

While you're there, let me know if you think my gallery is slow from your side too. Thank you again.

We're just batting a 1000 with you today aren't we. You've found a known bug. We are aware of the problem with arrange and hopefully it'll be fixed soon. Sorry for the inconvenience.

sskoutas · April 26, 2009

Andy wrote:

I'm at 37,000 feet on airplane wireless...

Now that's dedication.

sskoutas · April 26, 2009

gluwater wrote:

We're just batting a 1000 with you today aren't we. You've found a known bug. We are aware of the problem with arrange and hopefully it'll be fixed soon. Sorry for the inconvenience.

No problem. Do you have a link about this known bug that I could read?

There's no urgency on my end.

Vrungel · April 26, 2009

Sounds like there are two issues at play here - one is Safari related which I heard of and can buy. Second one is general sluggishness visible in Firefox, since in this case Safari is excluded something else must be in play.

Also as I mentioned before uploading from LR2 (using plugin) is deadly slow up to the point of it timing out, this also has nothing to do with Safari.

Andy · April 26, 2009

RKnecht wrote:

Lately I have been experiencing some pretty lethargic speeds while surfing my site. A few customers also mentioned it to me. Is this just due to excessive traffic or server issues?

Could be related to what others are seeing tonight - our engineers are looking.

gluwater · April 26, 2009

Vrungel wrote:

Sounds like there are two issues at play here - one is Safari related which I heard of and can buy. Second one is general sluggishness visible in Firefox, since in this case Safari is excluded something else must be in play.

Also as I mentioned before uploading from LR2 (using plugin) is deadly slow up to the point of it timing out, this also has nothing to do with Safari.

There are two unrelated issues. The Safari problem has nothing to do with the site being sluggish tonight. We're still looking into what, if anything, is slowing down the site on our end. We'll let you know more when we have something to tell

.

Andy · April 26, 2009

Those having issues could post a traceroute, and your site name, here.

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.

To run a traceroute on a Mac, follow the instructions here:
http://www.smugmug.com/gallery/3073291
Copy and paste the results to us in an email.

gluwater · April 26, 2009

Andy wrote:

Those having issues could post a traceroute, and your site name, here.

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.

To run a traceroute on a Mac, follow the instructions here:
http://www.smugmug.com/gallery/3073291
Copy and paste the results to us in an email.

I'll start:

1 * * *
2 te-2-2-ur07.elmhurst.il.chicago.comcast.net (68.86.115.209) 10.307 ms 32.384 ms 9.970 ms
3 68.87.210.21 (68.87.210.21) 24.229 ms 12.287 ms 9.707 ms
4 pos-0-0-0-0-ar01.area4.il.chicago.comcast.net (68.87.230.233) 13.203 ms 10.212 ms 11.732 ms
5 pos-0-6-0-0-cr01.chicago.il.ibone.comcast.net (68.86.90.53) 12.235 ms 12.260 ms 14.465 ms
6 xe-9-3-0.edge1.Chicago2.Level3.net (4.71.248.21) 11.725 ms 10.651 ms 12.955 ms
7 vlan51.ebr1.Chicago2.Level3.net (4.69.138.158) 11.029 ms 12.439 ms 11.485 ms
8 ae-3.ebr2.Denver1.Level3.net (4.69.132.61) 42.456 ms 41.279 ms 35.962 ms
9 ae-1-100.ebr1.Denver1.Level3.net (4.69.132.37) 36.930 ms 58.999 ms 36.457 ms
10 ae-3.ebr2.SanJose1.Level3.net (4.69.132.57) 77.918 ms 83.987 ms 73.940 ms
11 ae-92-92.csw4.SanJose1.Level3.net (4.69.134.222) 85.910 ms 83.201 ms 73.920 ms
12 ae-43-99.car3.SanJose1.Level3.net (4.68.18.197) 71.690 ms 72.281 ms 71.908 ms
13 SMUGMUG-INC.car3.SanJose1.Level3.net (4.71.112.10) 72.436 ms 84.255 ms 75.420 ms
14 lb1.smugmug.net (208.79.45.41) 74.177 ms 75.959 ms 71.679 ms
15 lb1.smugmug.net (208.79.45.41) 71.928 ms !H 72.206 ms !H 71.679 ms !H

RKnecht · April 26, 2009

Still super slow here.

Here's my results:

C:\Users\Rich Knecht>tracert www.smugmug.com

Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:

1 10 ms 3 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 8 ms 9 ms 18 ms 68.87.215.221
4 8 ms 9 ms 11 ms 68.86.153.218
5 8 ms 9 ms 11 ms 68.86.153.222
6 11 ms 10 ms 11 ms 68.85.158.245
7 15 ms 15 ms 13 ms pos-0-13-0-0-ar01.plainfield.nj.panjde.comcast.n
et [68.85.192.82]
8 16 ms 16 ms 16 ms pos-0-6-0-0-cr01.newyork.ny.ibone.comcast.net [6
8.86.90.25]
9 16 ms 16 ms 16 ms 162.97.117.101
10 118 ms 107 ms 107 ms SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net [6
4.214.196.246]
11 107 ms 107 ms 107 ms www.smugmug.com [208.79.45.23]

Trace complete.

pardes · April 26, 2009

Andy wrote:

Please don't be discouraged, the interwebs sometimes have issues. I'm betting this is one of those times.

We pride ourselves on speed, and have the fastest photo sharing site on the internet, we've spend a fortune to make it so.

I'm really sorry it's slow for some of you right now. We'll see what we can do!

Thanks Andy. On this end I did a lot of cleaning up on Firefox (disabled unused extensions and altered cache settings) and it has helped a bit. Firefox has been hogging system resources up to 50% much of the time lately. Now I have that dropped back down to ~5% and Smugmug loads faster but still not up to snuff and delays loading things now and then.

It may be a Sunday night problem with the entire world uploading all the photos they shot this weekend.

I still have 9 days on my trial Smugmug account so I'm hoping for the best. It IS a nice place to display my photos.

Here are my traceout results:

Traceroute from our servers to your computer:

1 10.27.3.3 (10.27.3.3) 0.114 ms 0.104 ms 0.205 ms
2 r3.smugmug.net (208.79.45.3) 1.651 ms 0.880 ms 13.874 ms
3 r2.smugmug.net (208.79.45.2) 9.242 ms 0.952 ms r2-ge07.sv1.smugmug.net (10.1.1.1) 13.360 ms
4 ge-6-9.car3.SanJose1.Level3.net (4.71.112.9) 2.066 ms 1.055 ms 1.070 ms
5 * ae-1-69.edge1.SanJose1.Level3.net (4.68.18.14) 1.907 ms 1.670 ms
6 COMCAST-IP.edge1.SanJose1.Level3.net (4.71.118.34) 3.918 ms COMCAST-IP.edge1.SanJose1.Level3.net (4.79.43.138) 2.615 ms COMCAST-IP.edge1.SanJose1.Level3.net (4.71.118.2) 2.435 ms
7 pos-0-13-0-0-cr01.denver.co.ibone.comcast.net (68.86.85.133) 39.433 ms 38.686 ms 39.043 ms
8 pos-0-15-0-0-cr01.chicago.il.ibone.comcast.net (68.86.85.113) 62.609 ms 62.564 ms 62.693 ms
9 pos-1-11-0-0-cr01.newyork.ny.ibone.comcast.net (68.86.85.37) 92.749 ms 92.994 ms 93.675 ms
10 pos-0-7-0-0-ar01.plainfield.nj.panjde.comcast.net (68.86.91.218) 92.634 ms 92.808 ms 93.079 ms
11 pos-0-7-0-0-ar01.newcastle.de.panjde.comcast.net (68.85.192.81) 98.790 ms 98.655 ms 97.975 ms
12 68.86.153.142 (68.86.153.142) 98.731 ms 98.043 ms 99.592 ms
13 68.86.153.229 (68.86.153.229) 100.294 ms 100.151 ms 100.308 ms
14 te-1-1-ur01.uofdelaware.de.panjde.comcast.net (68.86.209.110) 100.819 ms 99.480 ms 99.495 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

bikelanta · April 27, 2009

Slow SmugMug here too
I've noticed that SmugMug has recently been slow for me as well. This has occurred both at home and at other locations on both Mac and Windows computers. I came here looking to see if something was up, since the site is usually speedy (the reason I joined in the first place).

Anyway, I did a traceroute on my Mac from home. The results:

Traceroute has started ...

traceroute to www.smugmug.com (208.79.45.23), 64 hops max, 40 byte packets
1 * * *
2 68.85.172.221 (68.85.172.221) 7.575 ms 8.691 ms 10.248 ms
3 te-9-4-ur01.b0atlanta.ga.atlanta.comcast.net (68.86.106.13) 8.974 ms 8.371 ms 9.857 ms
4 be-20-crs01.b0atlanta.ga.atlanta.comcast.net (68.86.106.9) 9.393 ms 8.929 ms 9.379 ms
5 pos-1-4-0-0-cr01.atlanta.ga.ibone.comcast.net (68.86.90.121) 9.726 ms 8.579 ms 9.691 ms
6 te-4-4.car1.Atlanta2.Level3.net (4.71.252.13) 8.937 ms 8.453 ms 10.664 ms
7 ae-72-52.ebr2.Atlanta2.Level3.net (4.68.103.61) 19.653 ms 9.262 ms 15.253 ms
8 ae-63-60.ebr3.Atlanta2.Level3.net (4.69.138.4) 12.150 ms 9.723 ms 14.957 ms
9 ae-7.ebr3.Dallas1.Level3.net (4.69.134.21) 33.834 ms 40.053 ms 35.521 ms
10 ae-3.ebr2.LosAngeles1.Level3.net (4.69.132.77) 66.840 ms 75.817 ms 72.471 ms
11 ae-92-92.csw4.LosAngeles1.Level3.net (4.69.137.30) 66.454 ms 73.143 ms 72.069 ms
12 ae-93-93.ebr3.LosAngeles1.Level3.net (4.69.137.45) 74.612 ms 76.990 ms 72.446 ms
13 ae-2.ebr3.SanJose1.Level3.net (4.69.132.9) 80.634 ms 75.520 ms 74.384 ms
14 ae-83-83.csw3.SanJose1.Level3.net (4.69.134.234) 87.024 ms 77.552 ms 87.975 ms
15 ae-33-89.car3.SanJose1.Level3.net (4.68.18.133) 74.646 ms ae-43-99.car3.SanJose1.Level3.net (4.68.18.197) 77.890 ms 73.775 ms
16 SMUGMUG-INC.car3.SanJose1.Level3.net (4.71.112.10) 74.127 ms 73.241 ms 75.017 ms
17 lb1.smugmug.net (208.79.45.41) 74.176 ms 73.580 ms 75.468 ms
18 * * lb1.smugmug.net (208.79.45.41) 73.482 ms !H
19 lb1.smugmug.net (208.79.45.41) 74.591 ms !H 76.645 ms !H 74.190 ms !H

W.W. Webster · April 27, 2009

Glacial performance here!

I'm uploading the same images to both SmugMug and Zenfolio and they're going to Zenfolio at more than five times the speed of SmugMug.

shrmnpbdy · April 27, 2009

Smug has been slow for weeks for me ???
Smug has been slow here as well. Arranging photos has been iffy, sort by order was not working at all !

Been looking at this for weeks as well.....

IMPORTANT: SmugMug statistics are getting a much needed overhaul with some exciting new features. As a result, statistics aren't up-to-the-second currently while we finish our work. We're still tracking all your hits, it just may take a little longer for them to show up here in your graphs. Your stats may be out-of-date for up to 24 hours but are otherwise working fine and are current.

04/27/09 01:58:08 Fast traceroute smugmug.com
Trace smugmug.com (208.79.45.23) ...
1 192.168.1.1 0ms 0ms 0ms TTL: 0 (No rDNS)
2 xxx.xxx.xxx.xxx 8ms 9ms 16ms TTL: 0 (c-3-0-ubr05.milford.ma.boston.comcast.net probable bogus rDNS: No DNS)
3 68.87.157.1 13ms 8ms 8ms TTL: 0 (ge-3-31-ur01.milford.ma.boston.comcast.net ok)
4 68.87.144.241 12ms 8ms 13ms TTL: 0 (te-0-2-0-2-crs01.needham.ma.boston.comcast.net ok)
5 68.85.162.70 13ms 12ms 13ms TTL: 0 (pos-0-0-0-0-ar99.chartford.ct.hartford.comcast.net ok)
6 68.86.90.57 16ms 16ms 17ms TTL: 0 (pos-1-7-0-0-cr01.newyork.ny.ibone.comcast.net ok)
7 162.97.117.101 15ms 16ms 16ms TTL: 0 (No rDNS)
8 64.214.196.246 101ms 104ms 101ms TTL: 0 (SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net ok)
9 208.79.45.23 102ms 99ms 100ms TTL:243 (www.smugmug.com ok)

04/27/09 02:05:14 ping www.smugmug.com
Ping www.smugmug.com (208.79.45.23) ...
1 Addr:208.79.45.23, RTT: 101ms, TTL: 243
2 Addr:208.79.45.23, RTT: 101ms, TTL: 243
3 Addr:208.79.45.23, RTT: 101ms, TTL: 243
4 Addr:208.79.45.23, RTT: 108ms, TTL: 243
5 Addr:208.79.45.23, RTT: 102ms, TTL: 243
6 Addr:208.79.45.23, RTT: 101ms, TTL: 243
7 Addr:208.79.45.23, RTT: 103ms, TTL: 243
8 Addr:208.79.45.23, RTT: 111ms, TTL: 243
9 Addr:208.79.45.23, RTT: 100ms, TTL: 243
10 Addr:208.79.45.23, RTT: 102ms, TTL: 243

TalkieT · April 27, 2009

I run constant testing on my site to see if I have problems at home, or if Smugmug has problems...

And, well... Smugmug has been twice as slow for the last 2 days in doing a full page load of www.nzsnaps.com

Looking at it now - it may have just gone back down to normal.... Another site I monitor in Germany (I am in New Zealand) showed no changes over this period so it wasn't local conditions.

It would be nice to know what happened, if SM in fact know what happened.

Cheers - N

Andy · April 27, 2009

TalkieT wrote:

I run constant testing on my site to see if I have problems at home, or if Smugmug has problems...

And, well... Smugmug has been twice as slow for the last 2 days in doing a full page load of www.nzsnaps.com

Looking at it now - it may have just gone back down to normal.... Another site I monitor in Germany (I am in New Zealand) showed no changes over this period so it wasn't local conditions.

It would be nice to know what happened, if SM in fact know what happened.

Cheers - N

And how about talkiet.smugmug.com which is fully Akamaized?

Smugmug slow to load?

Comments