Props to Adorama

boulderNardo

In line with another thread, I have to give HUGE props to Adorama!

Planned to buy the Elinchrom Ranger kit, needed it before the weekend but didn't want to spend $150 on 2nd Day shipping.

Called in Wednesday morning saying I was planning on buying that kit but only paying for 3rd Day UPS Shipping and asking if they could rush it the same day anyway (They only usually "rush" for Overnight or 2nd Day orders).

CS Rep was friendly and said no problem, placed the order, kit went out a few hours later, and I received it this morning exactly as ordered (along with a bunch of accessories I ordered).

Great service!

swintonphoto

I agree - great service. They had an item delayed that I ordered a few months ago, and I had multiple people call me on the phone to inform me of the delay and they sent it faster shipping to ensure it arrived when they promised when I placed the order. Their prices are great too.

HelenOster

Message from Helen at Adorama Camera

boulderNardo wrote:

In line with another thread, I have to give HUGE props to Adorama!

Planned to buy the Elinchrom Ranger kit, needed it before the weekend but didn't want to spend $150 on 2nd Day shipping.

Called in Wednesday morning saying I was planning on buying that kit but only paying for 3rd Day UPS Shipping and asking if they could rush it the same day anyway (They only usually "rush" for Overnight or 2nd Day orders).

CS Rep was friendly and said no problem, placed the order, kit went out a few hours later, and I received it this morning exactly as ordered (along with a bunch of accessories I ordered).
Great service!

Thank you so much for taking the time to post about your recent experience when shopping from Adorama Camera. We do aim to offer competitive pricing alongside excellence in customer service, but it is really appreciated when our customers can spare the time to let us know.

BTW if you have a chance to email me directly with the name of the rep who served you, we would welcome the chance to ensure that he or she receives appropriate feedback from the team manager.

Thank you again

Sincerely

Helen Oster
Adorama Camera Customer Service Ambassador

helen.oster@adoramacamera.com
www.adorama.com

mmmatt

Agreed! I spend my money at Adorama over other on-line retailers. They are great to work with and prices are almost always competative or better than the others.

matt

swintonphoto

photograham wrote:

Hehe I am broke because of adorama

Luckily, probably a little less broke than you would have been shopping somewhere else:D

BMW Kurt

mmmatt wrote:

Agreed! I spend my money at Adorama over other on-line retailers. They are great to work with and prices are almost always competative or better than the others.

matt

+1

I have shopped with other on-line retailers with varying degrees of satisfaction, but with Adorama I have been ALWAYS 100% satisfied. I have NEVER had a bad experience with them.

That reminds me... I have to get my credit card out and surf on over to their site!

HelenOster

Message from Helen at Adorama Camera

BMW Kurt wrote:

+1

I have shopped with other on-line retailers with varying degrees of satisfaction, but with Adorama I have been ALWAYS 100% satisfied. I have NEVER had a bad experience with them.

That reminds me... I have to get my credit card out and surf on over to their site!

Thank you! (but if you ever have a problem with an order from Adorama - or AdoramaPix - please don't hesitate to contact me directly.)