ETA on Service restoration?

debsactionshots · May 5, 2009

I promised to post some photos tonight...

Furono · May 5, 2009

wow
This is certainly becoming a problem, so much downtime for one month. Really unlike Smugmug.......

redbull addict · May 5, 2009

I've been waiting from 5pm PDT, it's now 10:30pm.

Come on guys, I'm a paying customer. There are free services out their with less problems.

anubis · May 5, 2009

I feel like service has been out most of the day...

I just shot two huge weddings this past weekend. I handed out hundreds of business cards to the wedding guests directing them to my website so that they could view engagement photos of the bride and groom today (and wedding photos in a couple of weeks). I've already received several emails from unhappy wedding guests asking why my web site is down because they want to view the B&G's engagement photos. Handing out business cards to wedding guests is one of my primary avenues of advertising and need to make a good first impression. Undoubtedly, dozens of wedding guests have tried unsuccessfully to access my web site today and would not recommend my services to their friends. Unacceptable! PULL IT TOGETHER SMUGMUG!

Chris O · May 5, 2009

Well the outage message is gone now... just the "We're having some temporary difficulties. We expect full service to resume shortly. Sorry! Status Updates" message now.

Art Scott · May 5, 2009

on the STATUS UPDATES pagei would really like to see posting times......I understand the top one is most recent but if it had a time stamp we could see when it was posted and how long it has been posted ....which in turn would let us know how bad things are............

brjphoto · May 5, 2009

Clicking on each individual post will bring you to a page that includes posting times. Unfortunately, it doesn't state what time zone they are using. It might be GMT, but I'm not sure.

Art Scott wrote:

on the STATUS UPDATES pagei would really like to see posting times......I understand the top one is most recent but if it had a time stamp we could see when it was posted and how long it has been posted ....which in turn would let us know how bad things are............

Chris O · May 5, 2009

Everything looks to be working now to me. I'm able to edit and everything is quick.

W.W. Webster · May 5, 2009

Now we're cooking!

Smuggie Speedtest.jpg

All we need now is the backlog of uploaded images from earlier in the day to clear!

debsactionshots · May 5, 2009

W.W. Webster wrote:

Now we're cooking!

Smuggie Speedtest.jpg

All we need now is the backlog of uploaded images from earlier in the day to clear!

are you folks able to upload? I am getting errors from the (latest version) of the Lightroom Plugin. (Mac)

W.W. Webster · May 5, 2009

debsactionshots wrote:

are you folks able to upload? I am getting errors from the (latest version) of the Lightroom Plugin. (Mac)

They're uploading but not appearing in galleries yet - there's a backlog!

Chris O · May 5, 2009

debsactionshots wrote:

are you folks able to upload? I am getting errors from the (latest version) of the Lightroom Plugin. (Mac)

http://www.dgrin.com/showthread.php?t=129632

darryl · May 5, 2009

brjphoto wrote:

Clicking on each individual post will bring you to a page that includes posting times. Unfortunately, it doesn't state what time zone they are using. It might be GMT, but I'm not sure.

Yeah, I was going to complain about the lack of a timestamp on the front page as well as the lack of a time zone (which I think you're right about -- [post=1103790]Andy's Dgrin post[/post] was at 6:12PM PDT and his Status Updates blog post was at 1:11AM) but I already gave Andy such a hard time about posting I thought I'd let it slide.

But since others have brought it up... :-}

Timezone is an easy fix. Set it under General Settings:
http://support.wordpress.com/settings/general-settings/

I think UTC-7 (PDT) makes the most sense, since that's where SmugMug HQ is located.

As for the timestamps showing up on the front page, that appears to be theme-specific. Thankfully somebody has already done the annoying work of identifying themes that do have timestamps:
http://en.forums.wordpress.com/topic/themes-with-without-time-stamp?replies=15

I think I would go with "Pool" or "Silver is the New Black".

You're welcome. :-}

Andy · May 5, 2009

darryl wrote:

I thought I'd let it slide.

It was a crappy day and I went to catch 4 hours of sleep. During said 4 hours the only blog-posters were Don and Wireless and They were fighting the good fight, sorry.

The timestamps are full on single post views. I'll look at new themes.

darryl · May 5, 2009

Andy wrote:

It was a crappy day and I went to catch 4 hours of sleep. During said 4 hours the only blog-posters were Don and Wireless and They were fighting the good fight, sorry.

The timestamps are full on single post views. I'll look at new themes.

Andy - I was actually referring my comments about the blog during [post=1100916]the downtime last week[/post], not last night. I only found out about the outages because I'm subscribed to the status feed via e-mail.

I hope the links for the timezones and themes save you some time.

Thanks for your hard work. Get some sleep soon.

Andy · May 5, 2009

darryl wrote:

Andy - I was actually referring my comments about the blog during [post=1100916]the downtime last week[/post], not last night. I only found out about the outages because I'm subscribed to the status feed via e-mail.

I hope the links for the timezones and themes save you some time.

Thanks for your hard work. Get some sleep soon.

Did you look at the Status Blog? Thanks!

darryl · May 5, 2009

Andy wrote:

Did you look at the Status Blog? Thanks!

Ah... I should always look before I post. Thanks for implementing the changes.

But guh, I've now learned that WordPress sucks. They don't include a time zone, and even if you try to use a Custom Time Format it thinks you're in Greenwich. Stupid, and not your fault.

Also annoying, it appears to store the dates for the posts in your local timezone, so after the change, your last post was properly timestamped at 1:11AM, but the previous ones were posted when the settings were still set to GMT, so 4:54AM still shows, and the posts are out of order.

Again, nothing you can do (unless you wanted to go back and manually edit the publish dates on previous posts, which seems silly, except maybe for just the ones from yesterday).

Moving forward all should be well. But meh, kind of sucky that the tool handles timestamps so poorly.

RBrogen · May 5, 2009

Andy et al,

I'm still essentially not able to function. I read the report and it says Service is Normal but it is not normal for me yet. Any assistance on this would be greatly appreciated,

Thanks

PBA · May 5, 2009

Andy wrote:

Did you look at the Status Blog? Thanks!

Im having tons of problems uploading can not do freezes after a couple of pictures no matter what uploader I use...my clients are trying to enlarge their pictures cant do that either I have wasted all day trying to get 50 pictures up two or three at a time deleting and uploading for a school that was emailing me like crazy! This is getting very aggrivating!

Andy · May 5, 2009

PBA wrote:

Im having tons of problems uploading can not do freezes after a couple of pictures no matter what uploader I use...my clients are trying to enlarge their pictures cant do that either I have wasted all day trying to get 50 pictures up two or three at a time deleting and uploading for a school that was emailing me like crazy! This is getting very aggrivating!

Hi Angela, We'll have a hero contact you with some diagnostics - your issues sound connection related.
Hang tight.

PBA · May 5, 2009

Andy wrote:

Hi Angela, We'll have a hero contact you with some diagnostics - your issues sound connection related.
Hang tight.

I sent a message to them as well Im not sure where the problem is but I know Im about to pull my hair out lol

gluwater · May 5, 2009

PBA wrote:

I sent a message to them as well Im not sure where the problem is but I know Im about to pull my hair out lol

Hi Angela I've just replied to your email to the help desk. Check your email please.

darryl · May 5, 2009

Whoops. You didn't make the time zone change. I thought you had, but you simply had not updated the blog. So uh, disregard my comments below, except for the part where I thank you for picking a theme with front-page timestamps and berate WordPress for not properly storing timestamps.

Maybe you should just leave the Timezone as is and just Customize the Time Format so that at least people can see it's GMT and do the math in their head. Here's the string:

g:i a T

darryl wrote:

Ah... I should always look before I post. Thanks for implementing the changes.

But guh, I've now learned that WordPress sucks. They don't include a time zone, and even if you try to use a Custom Time Format it thinks you're in Greenwich. Stupid, and not your fault.

Also annoying, it appears to store the dates for the posts in your local timezone, so after the change, your last post was properly timestamped at 1:11AM, but the previous ones were posted when the settings were still set to GMT, so 4:54AM still shows, and the posts are out of order.

Again, nothing you can do (unless you wanted to go back and manually edit the publish dates on previous posts, which seems silly, except maybe for just the ones from yesterday).

Moving forward all should be well. But meh, kind of sucky that the tool handles timestamps so poorly.

Andy · May 5, 2009

darryl wrote:
Whoops. You didn't make the time zone change. I thought you had, but you simply had not updated the blog. So uh, disregard my comments below, except for the part where I thank you for picking a theme with front-page timestamps and berate WordPress for not properly storing timestamps.

Maybe you should just leave the Timezone as is and just Customize the Time Format so that at least people can see it's GMT and do the math in their head. Here's the string:
g:i a T

Should be, have a look.

ETA on Service restoration?

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