display problems on newly created gallery

JerryBarton

Please Help!
I just uploaded two photos to http://www.jerrybarton.eu the Vienna Gallery: 7986304_3kMN8

A glitch happened and these two photos created original-sized thumbs (i.e. 3164x2168 and 3964x2068) instead of usual size thumbs. I deleted these two photos and uploaded them again - with no problem.

But the 'recent photos' page still shows the deleted two huge thumbs - which really gives a wierd page layout.
See http://www.jerrybarton.eu/date/2009-05-05/2009-05-05

[n.b.it doesn't actually 'show' the deleted full-size 'thumbs' - but reserves space for them with a red X - and thereby skews the rest of the page layout]

Can anyone please help me?

Thanks

mtnbiker

display problems on newly created gallery
just created http://mtnbiker.smugmug.com/gallery/8115635_FnGRP

first the image displayed on the right in "full" is too big for the browser and forces me to scroll...should auto height and width.

Then when I try to hide a photo the 3rd photo, whose thumbnail is not displayed, takes over the entire screen and the photo doesn't hide. The 3rd photo stays in original format and acts like a background wallpaper until I close smugmug and reopen.

partial screen shot below

mtnbiker

mtnbiker wrote:

just created http://mtnbiker.smugmug.com/gallery/8115635_FnGRP

first the image displayed on the right in "full" is too big for the browser and forces me to scroll...should auto height and width.

Then when I try to hide a photo the 3rd photo, whose thumbnail is not displayed, takes over the entire screen and the photo doesn't hide. The 3rd photo stays in original format and acts like a background wallpaper until I close smugmug and reopen.

partial screen shot below

note: deleting and re-adding the photo fixed the issue

gluwater

mtnbiker wrote:

note: deleting and re-adding the photo fixed the issue

Sorry about this. We are aware of the problem and looking into it. Right now to fix it you can delete the photo and re-upload it, replace the photo, or email us: http://www.smugmug.com/help/emailreal, and we'll take care of it for you. Terribly sorry for the inconvenience.

mtnbiker

gluwater wrote:

Sorry about this. We are aware of the problem and looking into it. Right now to fix it you can delete the photo and re-upload it, replace the photo, or email us: http://www.smugmug.com/help/emailreal, and we'll take care of it for you. Terribly sorry for the inconvenience.

thanks, just so you know...the photo I deleted stays in my recent thread. I assume at some time it will be removed.

wayne861

Me too

JerryBarton wrote:

Please Help!
I just uploaded two photos to http://www.jerrybarton.eu the Vienna Gallery: 7986304_3kMN8

A glitch happened and these two photos created original-sized thumbs (i.e. 3164x2168 and 3964x2068) instead of usual size thumbs. I deleted these two photos and uploaded them again - with no problem.

But the 'recent photos' page still shows the deleted two huge thumbs - which really gives a wierd page layout.
See http://www.jerrybarton.eu/date/2009-05-05/2009-05-05

[n.b.it doesn't actually 'show' the deleted full-size 'thumbs' - but reserves space for them with a red X - and thereby skews the rest of the page layout]

Can anyone please help me?

Thanks

Mine did show as full size, not just a red x. Getting the images selected and still getting to "delete" was a problem, as they took up most of my 21 inch monitor, but it finally worked. Uploading the images again worked OK. Then Smugmug was down again! Last night, Smugmug went down while uploading images, and 80% of the images were thrown away and not added to the log with errors. It was easier to just delete the images that did load and start over. The huge images came from the second try at uploading the gallery, I don't know if it was related to the site going down yet again or not, but is seems to work OK now. Maybe you just need to give it some time to catch up after deleting the images.

Wayne
www.wayne861.smugmug.com

Andy

wayne861 wrote:

Mine did show as full size, not just a red x. Getting the images selected and still getting to "delete" was a problem, as they took up most of my 21 inch monitor, but it finally worked. Uploading the images again worked OK. Then Smugmug was down again! Last night, Smugmug went down while uploading images, and 80% of the images were thrown away and not added to the log with errors. It was easier to just delete the images that did load and start over. The huge images came from the second try at uploading the gallery, I don't know if it was related to the site going down yet again or not, but is seems to work OK now. Maybe you just need to give it some time to catch up after deleting the images.

Wayne
www.wayne861.smugmug.com

Write our heroes we can fix it. Sorry for the hassle.