cname problem

je-ffje-ff Registered Users Posts: 58 Big grins
edited May 11, 2009 in SmugMug Support
I have a acount in holland, argeweb.com I have create the cname in the acount menu www.je-ff.nl

@ cname domains.smugmug.com
photos.je-ff.nl cname domains.smugmug.com

when i try to a www.je-ff.nl in the domainname in smugmug there i a error
That hostname doesn't resolve to SmugMug. See our help section on

when i type www.photos.je-ff.nl then there is a error
That hostname doesn't appear to be valid. It doesn't resolve to a hostname. See our help section on custom hostnames.


I dont know what I have to do

Comments

  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited May 11, 2009
    When you enter the custom domain in the control panel, drop the www. It is not needed when you use a subdomain like photos.je-ff.nl

    That subdomain is pointing at SmugMug correctly. So it should work.
    SmugMug Support Hero
    http://help.smugmug.com
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