Some Control Panel Trouble

Kagan

I am having some control panel problems today. I went on this morning and I can go to the the customize tab but once im there none of the links are there. The Descriptions for each option are there under the organize and customize header but none of the links. This is happening around 9 out of 10 times. The same is happening on my stats page. The stats are there but the link for detailed stats is not. I added Google Analytics to my footer this morning but it was after the wonky behavior had started. I added it during that 1 in 10 time it worked. Im just not sure whats occuring-I want to make sure whether its me or smugmug having a hiccup. I went through all of the tabs and Im now seeing that anywhere there is a link there is a blank space and its not clickable but I know whats supposed to be under the stats page and the customize page. Anyway any help would be appreciated.
Also I want to stress I added google Analytics after the wierdness started and that the problem didnt start after it was added. Thanks! :scratch


Just an update. If I click on the master tab TWICE the links will appear. If I dont they dont show up. That is how I was getting it hit or miss earlier and didnt realize it. Still wonky but doable.

richW

Kagan wrote:

I am having some control panel problems today. I went on this morning and I can go to the the customize tab but once im there none of the links are there. The Descriptions for each option are there under the organize and customize header but none of the links. This is happening around 9 out of 10 times. The same is happening on my stats page. The stats are there but the link for detailed stats is not. I added Google Analytics to my footer this morning but it was after the wonky behavior had started. I added it during that 1 in 10 time it worked. Im just not sure whats occuring-I want to make sure whether its me or smugmug having a hiccup. I went through all of the tabs and Im now seeing that anywhere there is a link there is a blank space and its not clickable but I know whats supposed to be under the stats page and the customize page. Anyway any help would be appreciated.
Also I want to stress I added google Analytics after the wierdness started and that the problem didnt start after it was added. Thanks!


Just an update. If I click on the master tab TWICE the links will appear. If I dont they dont show up. That is how I was getting it hit or miss earlier and didnt realize it. Still wonky but doable.

I'm not seeing anything wrong with your google code. You could try removing it to see if it makes a difference. Here is the standard logged in link for the customization page: http://www.smugmug.com/homepage/cobrand.mg

My partner Steve told me he had another customer yesterday with the same issue and it was related to their firewall. If removing the Google code doesn't do it, try disabling the firewall for a moment to see if the links return.

Let us know the results so we can dig a little deeper to see what's in common here.

Post your operating system, browser and firewall info.

DonMB

Kagan wrote:

I am having some control panel problems today. I went on this morning and I can go to the the customize tab but once im there none of the links are there. The Descriptions for each option are there under the organize and customize header but none of the links. This is happening around 9 out of 10 times. The same is happening on my stats page. The stats are there but the link for detailed stats is not. I added Google Analytics to my footer this morning but it was after the wonky behavior had started. I added it during that 1 in 10 time it worked. Im just not sure whats occuring-I want to make sure whether its me or smugmug having a hiccup. I went through all of the tabs and Im now seeing that anywhere there is a link there is a blank space and its not clickable but I know whats supposed to be under the stats page and the customize page. Anyway any help would be appreciated.
Also I want to stress I added google Analytics after the wierdness started and that the problem didnt start after it was added. Thanks!


Just an update. If I click on the master tab TWICE the links will appear. If I dont they dont show up. That is how I was getting it hit or miss earlier and didnt realize it. Still wonky but doable.

Google itself was having trouble. I haven't knowingly done any google analytics work with my site, but it's still got a reference there and therefore the google problems were screwing up access to my site.

http://googleblog.blogspot.com/
http://www.cnn.com/2009/TECH/05/14/google.site.failures/index.html