Can't Upload in IE or Safari

4EverPhotography

I cannot bring up the upload page in IE or Safari today. It works in Firefox, but for some reason, Firefox is crashing everytime I use it for uploading to SmugMug.

I am also having trouble logging in, in both IE and Safari. I was finally able to log into both after about 5 tries.

Is this happening to anyone else? I have a wedding that I must upload today, so any help is greatly appreciated.

Stacie

Andy

We have found that updating your current installation of java will typically resolve this issue.

Follow these steps to make sure your java is up to date for a PC:

1) Go to http://www.java.com

2) Click on "Do I have Java?" and wait for the test to run.

3) Follow the steps to get the latest version of Java if you need it.

If you have a Mac, it is even easier, just click on the Apple Menu and run the "Software Update" to get the latest version of Java.

Please let us know if you continue to have problems.

4EverPhotography

Andy wrote:

We have found that updating your current installation of java will typically resolve this issue.

Follow these steps to make sure your java is up to date for a PC:

1) Go to http://www.java.com

2) Click on "Do I have Java?" and wait for the test to run.

3) Follow the steps to get the latest version of Java if you need it.

If you have a Mac, it is even easier, just click on the Apple Menu and run the "Software Update" to get the latest version of Java.

Please let us know if you continue to have problems.

That fixed it. Thanks so much Andy!