Slideshow won't work when gallery is password protected.

LaniLani Registered Users Posts: 52 Big grins
edited July 16, 2009 in Bug Reporting
As it says in the title, the slideshow option in my galleries works fine usually, but when I password protect them, for some reason it locks up when viewed on other computers, it works ok on mine.. Remove the password, and it works again.I would really appreciate some help on this as I have clients wanting to view their images.
The gallery is as below:

http://lanismithphotography.smugmug.com/gallery/7570303_k2g25
Password is Cassidy

Kind regards, Lani.
http://www.lanismithphotography.com

Comments

  • LaniLani Registered Users Posts: 52 Big grins
    edited May 20, 2009
    Did a search, and seems this has been an issue for other people in the past. Is this still a bug? ....and is there a work around?

    Thanks if you can help.
    http://www.lanismithphotography.com
  • LaniLani Registered Users Posts: 52 Big grins
    edited May 20, 2009
    Slideshow won't work when gallery is password protected.
    As it says in the title, the slideshow option in my galleries works fine usually, but when I password protect them, for some reason it locks up when viewed on other computers, it works ok on mine.. Remove the password, and it works again.I would really appreciate some help on this as I have clients wanting to view their images.
    The gallery is as below:

    http://lanismithphotography.smugmug..../7570303_k2g25
    Password is Cassidy

    Kind regards, Lani.
    http://www.lanismithphotography.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited May 20, 2009
    Sorry, it's a bug with custom domains and passwords. You can give them your nickname.smugmug.com link and it'll be fine.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • LaniLani Registered Users Posts: 52 Big grins
    edited May 20, 2009
    Andy wrote:
    Sorry, it's a bug with custom domains and passwords. You can give them your nickname.smugmug.com link and it'll be fine.

    Any time frame on a fix? I would prefer to use my custom domain for business.

    Thanks for getting back to me so quickly. thumb.gif
    http://www.lanismithphotography.com
  • AshaAsha Registered Users Posts: 35 Big grins
    edited May 26, 2009
    Andy wrote:
    Sorry, it's a bug with custom domains and passwords. You can give them your nickname.smugmug.com link and it'll be fine.

    I have the same problem. Thanks for the work around.
  • twaitstwaits Registered Users Posts: 5 Beginner grinner
    edited June 20, 2009
    Andy wrote:
    Sorry, it's a bug with custom domains and passwords. You can give them your nickname.smugmug.com link and it'll be fine.


    bump for the cause....this is bugging me too...it kind of defeats the purpose of a custom domain
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited June 21, 2009
    Unsure of the cause. But as Andy said it is bugged and the engineers are aware of the problem. Hopefully we can get it fixed soon.
    SmugMug Support Hero
    http://help.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 21, 2009
    Hm, this issue is resolved .. please try this slideshow:

    http://www.moonriverphotography.com/gallery/2979673_yeQDw#161379802_4r77d

    password is

    groux
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 21, 2009
    twaits wrote:
    bump for the cause....this is bugging me too...it kind of defeats the purpose of a custom domain
    Where are you experiencing this problem, please give a link?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • denisegoldbergdenisegoldberg Administrators Posts: 14,383 moderator
    edited June 21, 2009
    Andy wrote:
    Hm, this issue is resolved .. please try this slideshow
    The slideshow in your password-protected gallery works for me, as does Lani's.

    And hey Andy -
    I like the change to your site.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 21, 2009
    denisegoldberg wrote:
    The slideshow in your password-protected gallery works for me, as does Lani's.

    And hey Andy -
    I like the change to your site.

    --- Denise
    Thanks Denise!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • twaitstwaits Registered Users Posts: 5 Beginner grinner
    edited June 21, 2009
    Andy wrote:
    Where are you experiencing this problem, please give a link?
    www.tonywaits.com in the password protected gallery shakira----works fine if i'm logged in----but not if i'm logged out (i.e. a visitor)

    password is "smurf" (without the quotes)

    btw, Andy, I tried the link and yours works but mine doesn't

    Thanks
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited June 21, 2009
    Both Nickname and domain, logged in or out, does not work on this gallery with slideshow.
    Splash (light opacity) shows ok before show PW is entered. Splash goes to full
    opacity after show PW is entered and status is "waiting for api.smugmug .com"
    forever. IE6 & FF3

    http://www.photosbyat.com/gallery/4414498_JQHnM
    password for gallery
    temptest
    Use same PW on show and click the "login" button

    EDIT: using domain after two minutes the show took off, after waiting for api.smugmug .com
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 23, 2009
    Allen wrote:
    Both Nickname and domain, logged in or out, does not work on this gallery with slideshow.
    Splash (light opacity) shows ok before show PW is entered. Splash goes to full
    opacity after show PW is entered and status is "waiting for api.smugmug .com"
    forever. IE6 & FF3

    http://www.photosbyat.com/gallery/4414498_JQHnM
    password for gallery
    temptest
    Use same PW on show and click the "login" button

    EDIT: using domain after two minutes the show took off, after waiting for api.smugmug .com
    Hi Allen, can you email that to me, Sam's away on vacation but I have a way to find him :D
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 23, 2009
    twaits wrote:
    www.tonywaits.com in the password protected gallery shakira----works fine if i'm logged in----but not if i'm logged out (i.e. a visitor)

    password is "smurf" (without the quotes)

    btw, Andy, I tried the link and yours works but mine doesn't

    Thanks
    External links were off for your gallery, they need to be on. Fixed.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • Tee WhyTee Why Registered Users Posts: 2,390 Major grins
    edited June 24, 2009
    My homepage slideshow gallery is asking for a password, even though I don't have it set up for a password.
    http://tomyi.smugmug.com/

    PS, go figure, it works now.
    My Gallery
  • twaitstwaits Registered Users Posts: 5 Beginner grinner
    edited June 25, 2009
    Andy wrote:
    External links were off for your gallery, they need to be on. Fixed.

    That did it! Thanks, Andy. Not only do your pictures look better on Smugmug but customer service is second to none.
  • sjpeterssjpeters Registered Users Posts: 31 Big grins
    edited July 16, 2009
    Gallery FSSS restarts at photo 66 on domain site
    I've noticed that all of my password protected slideshows, while viewed on my domain, are stopping at photo number 66 and restarting at the beginning.

    They are working fine from my stephenjpeters.smugmug.com but not at stephenjpeters.com.

    Tried on multiple computers with IE6, IE7, FF and Chrome.

    Gallery: http://www.stephenjpeters.com/gallery/8017088_RqCgA#531600472_Gsb9K

    Password: temp

    Any idea's?
  • ShizamShizam Registered Users Posts: 418 Major grins
    edited July 16, 2009
    sjpeters wrote:
    I've noticed that all of my password protected slideshows, while viewed on my domain, are stopping at photo number 66 and restarting at the beginning.

    They are working fine from my stephenjpeters.smugmug.com but not at stephenjpeters.com.

    Tried on multiple computers with IE6, IE7, FF and Chrome.

    Gallery: http://www.stephenjpeters.com/gallery/8017088_RqCgA#531600472_Gsb9K

    Password: temp

    Any idea's?

    This is when you embed the slideshow, like putting it on your homepage?
    Ever hear of Optimus Zoom? Me either.
    SmugMug iOS Sorcerer
  • sjpeterssjpeters Registered Users Posts: 31 Big grins
    edited July 16, 2009
    Shizam wrote:
    This is when you embed the slideshow, like putting it on your homepage?

    No. This is in a private gallery. Not on the homepage.
  • ShizamShizam Registered Users Posts: 418 Major grins
    edited July 16, 2009
    sjpeters wrote:
    No. This is in a private gallery. Not on the homepage.

    Which OS and were you logged in or out when it happens?
    Ever hear of Optimus Zoom? Me either.
    SmugMug iOS Sorcerer
  • sjpeterssjpeters Registered Users Posts: 31 Big grins
    edited July 16, 2009
    OS = Window's XP

    Logged out and it works fine at stephenjpeters.smugmug.com

    It reverts to the beginning when going through my domain at stephenjpeters.com
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