Simple uploader problems

emiliewasmyeveemiliewasmyeve Registered Users Posts: 127 Major grins
edited May 31, 2009 in SmugMug Support
I've been using the simple uploader seamlessly for a couple of years. However, recently, I've been have some real problems. 7 or 8 photos will upload and then it'll freeze. This keeps happening over and over with different galleries, different photos and after I restart my computer.

I realize that this may be a PC problem. How can I uninstall/reinstall the uploader? Where can I find that on my PC to delete and reinstall?

Any advice would be appreciated!

Comments

  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 26, 2009
    I've been using the simple uploader seamlessly for a couple of years. However, recently, I've been have some real problems. 7 or 8 photos will upload and then it'll freeze. This keeps happening over and over with different galleries, different photos and after I restart my computer.

    I realize that this may be a PC problem. How can I uninstall/reinstall the uploader? Where can I find that on my PC to delete and reinstall?

    Any advice would be appreciated!
    Could you clear your browser cache?

    If that doesn't help, give our new uploader a try and see if that one works for you. Here's how to use it.

    If you keep having problems with it as well, it might be a connection issue or something else. Best write in to our helpdesk with all the details.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • MoxMox Registered Users Posts: 313 Major grins
    edited May 26, 2009
    I, too, have noticed it's veerrrrryyyy slllooooowwwww sometimes. Other times, not. Will try clearing my cache.
  • jchinjchin Registered Users Posts: 713 Major grins
    edited May 29, 2009
    [Andy, feel free to delete this if I wasn't suppose to "let the cat out of the bag".]

    Instead of using the "Simple Uploader", try their new uploader. In the URL, change "&applet=9" to "&applet=10". I've been using that new uploader and love it. NOTE: it is still in test phase, I guess; but works much better than the "Simple Uploader", seems as reliable as the old reliable "Drag & Drop" (for me at least).
    Johnny J. Chin ~ J. Chin Photography
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    SmugMug referral coupon code: ix3uDyfBU6xXs
    (use this for a discount off your SmugMug subscription)
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited May 31, 2009
    jchin wrote:
    [Andy, feel free to delete this if I wasn't suppose to "let the cat out of the bag".]

    Instead of using the "Simple Uploader", try their new uploader. In the URL, change "&applet=9" to "&applet=10". I've been using that new uploader and love it. NOTE: it is still in test phase, I guess; but works much better than the "Simple Uploader", seems as reliable as the old reliable "Drag & Drop" (for me at least).
    Thanks Johnny! That's fine. I linked to it as well in my post above.

    Sebastian
    Sebastian
    SmugMug Support Hero
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