Does SmugMug suck with Safari? Main photos lag.

darryl

So I know Don is a big fan of Safari, but I also know that because of that nasty Safari bug, Andy was recommending people use Firefox.

Anyways, the last OS X updated seemed to cure the bug, but I'm still finding that compared to Firefox, loading of large images (in SmugMug view) is very lagged. If I click on thumbs or use the arrow keys to move through images, I often times will get a big blank rectangle where the photo should be, and sometimes the photo never loads, even after clicking on another thumb or going forward/backwards with arrow keys.

On Firefox, I'll get a big blank rectangle with a JPEG icon in the top-left corner, and then the photo always loads, eventually.

It really kind of... sucks.

Allen

I've been getting this for some time in Firefox, main image doesn't load or
takes quite a while. Been also seeing some thumbs not loading or with a big
delay.

Andy

SmugMug is awesomely fast on Safari for us. I'm sorry you're having troubles! The "Safari Bug" from Apple's been squashed - latest Apple updates fixed it.

Write us at the help desk if your issue persists, Darryl, thanks.

momwac

Allen wrote:

I've been getting this for some time in Firefox, main image doesn't load or
takes quite a while. Been also seeing some thumbs not loading or with a big
delay.

Was just checking in to see what... the... crap. SM's always been worse for me in Firefox than in IE, but right now the problem's more noticeable than it's been since the performance fix of about a month ago.

Andy

momwac wrote:

Was just checking in to see what... the... crap. SM's always been worse for me in Firefox than in IE, but right now the problem's more noticeable than it's been since the performance fix of about a month ago.

Clear your FF Cache? What addons are you running? What version of FF are you on?

darryl

Andy wrote:

SmugMug is awesomely fast on Safari for us. I'm sorry you're having troubles! The "Safari Bug" from Apple's been squashed - latest Apple updates fixed it.

Write us at the help desk if your issue persists, Darryl, thanks.

I figured that'd be the case since SmugMug is a Mac shop.

My theory: SmugMug and their employees always have the fanciest latest greatest Macs, so they never see problems that poor folk like me with "slower" machines (2.16GHz MacBook Pro circa 2006 w/ 3GB of RAM) encounter. :-P

I suppose I can try clearing Safari's cache too.

Andy

darryl wrote:

I figured that'd be the case since SmugMug is a Mac shop.

My theory: SmugMug and their employees always have the fanciest latest greatest Macs, so they never see problems that poor folk like me with "slower" machines (2.16GHz MacBook Pro circa 2006 w/ 3GB of RAM) encounter. :-P

I suppose I can try clearing Safari's cache too.

With 50 of us, we have all sorts of Macs: older powerbooks, olde and new Macbooks, Minis, Mac Pros. We do keep our software up2date.

momwac

Andy wrote:

Clear your FF Cache? What addons are you running? What version of FF are you on?

Will trash the cache in a moment and give it another shot. Version is latest -- 3.0.10, on XPSP2. Add-ins are ABP, DTA, RIP, Web Developer, and NoScript. smugmug.com is trusted wherever applicable. I just found a place for cross-site scripting exceptions in NoScript options; added a regex for smugmug.com to it; we'll see if that makes a difference after a restart. But if script blocking were to blame, I would think it wouldn't work at all -- not just very slowly.

One thing I've noted is that after closing out FF completely and restarting, it will make the first request ok... but then subsequent requests are crazy slow or completely non-responsive. (Note, even slow at my workplace with the really fat pipes.)

This is the way the AJAX "edit/save" code used to behave. That started working smoothly after the aforementioned fix, and still does (for which I'm really grateful! ). But gallery browsing is pretty much a non-starter at present with the same config.

(Edit: Not a total non-starter after all. More like, takes two or three minutes to open a gallery, longer to display a photo. Symptoms match Allen's description, which is why I chimed in here.)