Suddenly uploading is REALLY slow

PattiPatti Registered Users Posts: 1,576 Major grins
edited June 4, 2009 in Bug Reporting
Since yesterday it seems to be taking forever to upload even single photos to my gallery. Nothing has changed at my end. I'm using the basic drag and drop from my iMac and have not had this problem before. Is anyone else finding the upload function very very slow suddenly?
The use of a camera is similar to that of a knife. You can use it to peel potatoes, or carve a flute. ~ E. Kahlmeyer
... I'm still peeling potatoes.

patti hinton photography

Comments

  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited June 4, 2009
    Patti,

    I have uploaded several files today. They have all been very quick. When this happens it is often connection related. It may not be at your house, but somewhere between your computer and our servers.

    Try running a speed test to see how fast things are running. Go here:
    http://smugmug.speedtest.net

    We are the Yellow San Jose star. Please choose that server and begin the test. Let us know what the results are.

    Also run a traceroute from your computer to our servers. That can help us see where the problem is at.

    Try these instructions to run a traceroute on a PC:
    http://www.smugmug.com/gallery/2959046
    Send us the results and we can take a look.
    SmugMug Support Hero
    http://help.smugmug.com
  • PattiPatti Registered Users Posts: 1,576 Major grins
    edited June 4, 2009
    488618283.png


    I can't do the traceroute thing - I'm on a Mac, not PC.
    The use of a camera is similar to that of a knife. You can use it to peel potatoes, or carve a flute. ~ E. Kahlmeyer
    ... I'm still peeling potatoes.

    patti hinton photography
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited June 4, 2009
    To run a traceroute on a Mac, follow the instructions here:
    http://www.smugmug.com/gallery/3073291


    Are you using a wired or wireless connection?
    SmugMug Support Hero
    http://help.smugmug.com
  • PattiPatti Registered Users Posts: 1,576 Major grins
    edited June 4, 2009
    Wired.
    The use of a camera is similar to that of a knife. You can use it to peel potatoes, or carve a flute. ~ E. Kahlmeyer
    ... I'm still peeling potatoes.

    patti hinton photography
  • PattiPatti Registered Users Posts: 1,576 Major grins
    edited June 4, 2009
    I've emailed the results of the trace to the helpdesk to your attention :D:D
    The use of a camera is similar to that of a knife. You can use it to peel potatoes, or carve a flute. ~ E. Kahlmeyer
    ... I'm still peeling potatoes.

    patti hinton photography
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