unable to view pictures on my own site

livinthalifelivinthalife Registered Users Posts: 16 Big grins
edited June 11, 2009 in SmugMug Support
Well I have contacted smugmug's support and they gave me some suggestions which didn't work out. So here I am asking for any other suggestions.

When I view my page, I see this
example.jpg

Some photos DO load, while others remain blacked out. as you can see at the bottom left, that the page has finished loading. I have cleared my history, cookies, cache etc. Reloaded FF, added on the additional add ons for java. I also tried IE, but the issue persist. Performed C drive clean up, virus scans, updated to service pack 2 (for vista). For some odd reason, when I view the slide show (by pressing the button on the top right), it's flawless. I have viewed my site from other computers and it's fine. So I know this issue lies on my computer. Does anyone else have any other suggestions? REALLY APPRECIATE any help.

www.atgphotos.com

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 8, 2009
    livinthalife wrote:
    Well I have contacted smugmug's support and they gave me some suggestions which didn't work out. So here I am asking for any other suggestions.
    This _is_ SmugMug Support :D

    Stay tuned for more, let me go read your emails to the help desk.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 8, 2009
    Does this happen here?
    http://atgphotos.smugmug.com/gallery/6627478_fa5fN#422535871_xn63u

    and also here?
    here http://atgphotos.com/gallery/6627478_fa5fN#422535871_xn63u
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • livinthalifelivinthalife Registered Users Posts: 16 Big grins
    edited June 9, 2009
    Thanks Andy!

    Well the first link seemed to work flawlessly. The 2nd link still lagged on a few pictures in the Japanese section. I did search the entire site, and viewed every single picture.

    So, what was changed or was this all in my imagination? ;) Thanks again for assistance.
  • livinthalifelivinthalife Registered Users Posts: 16 Big grins
    edited June 9, 2009
    why do I still have issues when I type in atgphotos.com? This is all too odd for me.
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited June 10, 2009
    Andy asked me to take a look at your domain issues. It is kind of odd. I tested using a standard DNS lookup. The domain did not respond with a CNAME or A record. That would indicate a problem. But, our internal check says that it is setup correctly.

    Contact me on the help desk with your GoDaddy login information. I need to check the settings. There may be something not correct that needs to ne changed.
    SmugMug Support Hero
    http://help.smugmug.com
  • livinthalifelivinthalife Registered Users Posts: 16 Big grins
    edited June 11, 2009
    The issue has been resolved. Thanks again to the superheros of smugmug! :)

    Seriously, appreciate the outstanding customer service!
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