Can a customer add another picture to an order

Gringriff

Dear SmugMug Support,

Is there an easy way for a client to add one additional picture to an order. I just received an email from her this morning and she wants to add one more picture to her current order (#1052496) if possible. How can that be done. You can see the email below.

Please let me know if anything can be done. (I have also emailed help@smugmug.com)

Thanks,
Andy

Andy,

I need to add one picture if possible to my order. It is the top one shown below. I've already ordered one copy of this, but my mother-in-law would like one too.
Is there anyway to add without going through & re-ordering? If not, no big deal.....just thought I'd ask.

thanks for taking these great pictures.

Buffy

Andy

Gringriff wrote:

Please let me know if anything can be done. (I have also emailed Support Heroes

Thanks,
Andy

It can't be done, I'm sorry. We can cancel (maybe) but not add. Our heroes will assist - by the way, no need to email heroes and post here, it just makes us do double work thanks!

Gringriff

Andy wrote:

It can't be done, I'm sorry. We can cancel (maybe) but not add. Our heroes will assist - by the way, no need to email heroes and post here, it just makes us do double work thanks!

Thanks for the reply. I did get a response from the Heroes also. This was the first case I had like this and was not sure how to handle. I will know better next time.

Andy

Gringriff wrote:

Thanks for the reply. I did get a response from the Heroes also. This was the first case I had like this and was not sure how to handle. I will know better next time.

Yeah and in addition - writing the heroes with order related stuff is always best- we can handle fastest from our help desk