Upload problems??

lungdoc

Hi. Longtime user without prior problems. Past 2 days not able to upload easily at all - either with Send to Smugmug, with Simple or even the Olde Faithful. Tried computer reboot and a switch to another PC. Tried IE and Firefox, tried clearing cache. Seems to hang on Simple if I try to upload a single picture anywhere from 1-2 MB in or at confirm stage. My Internet seems to be otherwise stable and fast (Bell Sympatico DSL). Appreciate any help.

Andy

Can you try unplugging your modem, and your router - each for 10 seconds, replugging in, then rebooting, and retrying?

lungdoc

Andy wrote:

Can you try unplugging your modem, and your router - each for 10 seconds, replugging in, then rebooting, and retrying?

Thanks. Tried and didn't help - hanging uploader after 387kb of 1.98 MB.

Speed test and traceroute:

Speed tested 3x: 1) Download 2.6, upload 0.64, ping 113ms
2) Download 1.24, upload 0.64, ping 114ms
3) Download 1.92, pload 0.64, ping 115ms

Traceroute:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mark Jany>tracert www.smugmug.com

Tracing route to www.smugmug.com [208.79.45.23] over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 192.168.2.1
2 44 ms 43 ms 43 ms 64.230.197.154
3 64 ms 42 ms 43 ms dis3-stcatharines10_Vlan103.net.bell.ca [64.230.
232.97]
4 42 ms 42 ms 43 ms core4-stcatharines10_GE4-0.net.bell.ca [64.230.2
32.29]
5 46 ms 45 ms 45 ms core4-stcatharines10_POS5-1-0_core.net.bell.ca [
64.230.137.69]
6 109 ms 55 ms 55 ms core2-chicago23_POS13-0-0.net.bell.ca [64.230.13
8.118]
7 112 ms 57 ms 58 ms bx4-chicagodt_POS3-0-0.net.bell.ca [64.230.186.1
78]
8 107 ms 55 ms 55 ms global-crossing_bxz-chicagodt_peer.net.bell.ca [
67.69.246.34]
9 174 ms 108 ms 108 ms SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net [6
4.214.196.246]
10 109 ms 109 ms 110 ms www.smugmug.com [208.79.45.23]

lungdoc

Working this am. Not sure why as I changed nothing. Suspect ISP/service issues.