gallery style smugmug

curly

Whenever I view my own gallery or someone elses gallaery that is set to Smugmug style, the picture has started to show up under the thumbnails rather than to the right. I'm running XP and things started acting funky at the same time Internet Explorer Version 8 was installed. At first the number of thumbnails changed but the picture was where is should be. Now the number of thumbnails is back to what I normally see but the picture is showing up underneath.
http://littlebro.smugmug.com/gallery/7385644_7BCR8/1/577707453_bia7y

gluwater

curly wrote:

Whenever I view my own gallery or someone elses gallaery that is set to Smugmug style, the picture has started to show up under the thumbnails rather than to the right. I'm running XP and things started acting funky at the same time Internet Explorer Version 8 was installed. At first the number of thumbnails changed but the picture was where is should be. Now the number of thumbnails is back to what I normally see but the picture is showing up underneath.
http://littlebro.smugmug.com/gallery/7385644_7BCR8/1/577707453_bia7y

This will happen when the zoom is used with the browser. Use the keystroke Ctrl + 0 (zero) on a PC to reset the zoom. You can also use View>Zoom>100%

curly

gluwater wrote:

This will happen when the zoom is used with the browser. Use the keystroke Ctrl + 0 (zero) on a PC to reset the zoom. You can also use View>Zoom>100%

Thought for a minute this would solve it, but my browser was already at 100%. So I zoomed at 75% and still had the same problem. Finally at 50% it seems to work properly. Trouble with that is I can't read anything. Zoomed the opposite direction up to 102% and now , strangely, it seems to be working correctly.

docwalker

I have been watching several folks that have reported this. It seems to be only IE8 users. The only thing that I can think of or do to even try to replicate it is to use an incorrect resolution for my monitor that causes the browser to act weird. I have not had a chance to find the magic combination yet as I am using Windows via VMware. So that add another variable to the equation. I am hoping to get a chance to play with someones PC soon so that I can monkey with the settings and figure it out.

Hang in there. If anyone else does figure it out, please let me know. Any information would help.

josephhand

Same thing here...
I have ie8 as well, running Windows 7 RC2 64Bit. Any thoughts are welcome.

joe

Andy

josephhand wrote:

I have ie8 as well, running Windows 7 RC2 64Bit. Any thoughts are welcome.

joe

Reset your browser zoom?

jfriend

docwalker wrote:

I have been watching several folks that have reported this. It seems to be only IE8 users. The only thing that I can think of or do to even try to replicate it is to use an incorrect resolution for my monitor that causes the browser to act weird. I have not had a chance to find the magic combination yet as I am using Windows via VMware. So that add another variable to the equation. I am hoping to get a chance to play with someones PC soon so that I can monkey with the settings and figure it out.

Hang in there. If anyone else does figure it out, please let me know. Any information would help.

Hey doc. If you see {JT} around, give him a nudge about changing the CSS layout so it isn't possible for the main image to fall down below like is happening here. This is a relatively common problem and I'm guessing that we rarely hear from all the regular viewers (non-customers) that it happens to. I've discussed this with {JT} before and I know he had said he'd look at it, but I don't know where it falls on the priority list.

Maybe you could give it a bump with him if it's fallen in the cracks again. I think one possible answer lies in not using float to position the main image (because the browser is allowed to push floated things down if they don't fit) and use relative/absolute positioning instead where the browser doesn't get the option of pushing the main image down to a new row. Then, worst case in a miscalculation would be a few pixels of horizontal scrolling which is way better than pushing it down to a new row like it does today.

Andy

jfriend wrote:

Maybe you could give it a bump with him if it's fallen in the cracks again.

It hasn't fallen through any cracks and please don't send Doc on a mission that's already manned That will only delay other bugs. I promised to you that I was on this and I'm on it. {JT} is getting some well deserved time of but he's begun looking at this. It's been filed and we'll get to it. Promise.

jfriend

Andy wrote:

It hasn't fallen through any cracks and please don't send Doc on a mission that's already manned That will only delay other bugs. I promised to you that I was on this and I'm on it. {JT} is getting some well deserved time of but he's begun looking at this. It's been filed and we'll get to it. Promise.

Cool. That's the best confirmation I've ever seen that it's actually going to get some priority. There's no way for me to know what does and doesn't have priority (versus what has semi-permanently fallen below the line) without asking regularly and this one has been around for a long time (perhaps even worse now with IE8).

josephhand

Andy wrote:

Reset your browser zoom?

Yeah. I tested it with Chrome as well and of course, that worked fine. I did all the normal stuff for troubleshooting IE8... reset everything...

still happening.

joe

bwg

jfriend wrote:

There's no way for me to know what does and doesn't have priority (versus what has semi-permanently fallen below the line) without asking regularly.

Guess you'll just have to trust that when Andy says its being looked at, its being looked at. We DO have a structured bug tracking system.

josephhand

i'm ok with that ;-)

jfriend

bigwebguy wrote:

Guess you'll just have to trust that when Andy says its being looked at, its being looked at. We DO have a structured bug tracking system.

This is the first time anyone has ever said it was actually entered into the bug system and would for sure get looked at. The first time. If someone had told me that awhile ago, I could have inquired differently.

Without some type of feedback like this and hearing nothing on the issue for months at a time, how am I to know it didn't get lost in the cracks? It clearly isn't thought of as a very important issue by you guys or it would have been addressed many releases ago. I think you've under prioritized it so I'm taking opportunities to remind you of how regularly it occurs. It's up to you guys whether you change anything when I remind you of an unfixed issue, but I think it hardly hurts to raise it again every once in a while. If it's still not fixed in three more months, I will again ask why. That seems perfectly reasonable.

I've even wondered if you guys think there's nothing that can be done about it from posts like this and, in fact, if I didn't keep insisting that it could be fixed if you really wanted to fix it, I'm not sure it would even be on a list now.

When I'm told nothing about it's status, all I know is that I see people here running into it, I see it happen to myself occasionally and I even hear from my own viewers that it sometimes happens to them. In addition, you know it's happening many times when it isn't reported at all.

When it happens to one of your own viewers, it is an absolutely horrible experience. The Smugmug view is pretty much unusable and most viewers just dismiss it as a broken site that doesn't work. A lot of our work can go right down the drain when this happens.

So, anyway, I'm glad it's in the bug system and I hope it has a decent enough priority to get looked at some time soon. This issue is likely as old as the Smugmug view itself, though it may somehow be worse with IE8 since we seem to have a lot more reports of it in IE8 recently. Now we even have some IE8 users how can never get the problem to go away, not even by resetting the zoom level. The Smugmug view is just permanently broken for them.

I guess I should add one more thing. I do have more than 10,000 posts in dgrin (nearly all in the support and customizing forums) and very few of those are me asking for help myself. So, I do spend a pretty significant amount of time talking to your customers - probably more than many of your developers. While I have zero visibility into what you're working on internally, I do have a pretty good sense of what is affecting the part of your customers/viewers that are on dgrin. I'm not saying that I should get to decide anything because of that, but when I ask for something like this, it's not because it's a personal joy of mine - it's because I see customer pain and think it should be fixed.

josephhand

SmugMug Small...

josephhand wrote:

Yeah. I tested it with Chrome as well and of course, that worked fine. I did all the normal stuff for troubleshooting IE8... reset everything...

still happening.

joe

As a temporary workaround, I have found that if you go to the Customize page, there is the choice of SmugMug Small that you can implicitly set, that works fime in IE8. You get a smaller number of thumbs and the main picture is a bit smaller, but it all stays put where it is supposed to...

Just thought i'd share...

joe

mcgregorfam

Windows Update - IE8 - Major Issue Needs Attention
With Windows Update adding Internet Explorer 8 to its list, this problem is going to become more widespread.

Please understand that we can't send an email to all of our website's users telling them to not update to IE 8.

I hope this issue can be addressed ASAP since it will effect every SmugMug website that uses the Gallery setting.

Elle

Andy

mcgregorfam wrote:

With Windows Update adding Internet Explorer 8 to its list, this problem is going to become more widespread.

Please understand that we can't send an email to all of our website's users telling them to not update to IE 8.

I hope this issue can be addressed ASAP since it will effect every SmugMug website that uses the Gallery setting.

Elle

We fully support IE8 - please give me a gallery link, and also tell us about any addons you have running. It would also help to know about toolbars or sidebars you're running, and the size of your monitor (resolution).

Andy

josephhand wrote:

As a temporary workaround, I have found that if you go to the Customize page, there is the choice of SmugMug Small that you can implicitly set, that works fime in IE8. You get a smaller number of thumbs and the main picture is a bit smaller, but it all stays put where it is supposed to...

Just thought i'd share...

joe

This is not acceptable to us - you should have full SmugMug! Please give me a gallery link where you are having troubles, and tell us about any addons, toolbars, sidebars you have going.

mcgregorfam

Resolution: 1440 x 900

I don't have any extra tool bars, add-ons or a side bar.

My SmugMug website is protected. Can I email you directly with the link and password?

Elle

Andy

mcgregorfam wrote:

Resolution: 1440 x 900

I don't have any extra tool bars, add-ons or a side bar.

My SmugMug website is protected. Can I email you directly with the link and password?

Elle

Email our Support Heroes ATTN: Andy in the subject line.

Andy

We want to figure out what it is you folks have going on that is making IE8 wrap the main image... I can't replicate this problem so easily.

Custom site (1440x900)
http://img.skitch.com/20090802-ts8sqbw8k5s2wf7aitxqu9febm.jpg

SmugMug site, no customizing (1440x900)
http://img.skitch.com/20090802-xg4mfppxqxn5g2m8tkjm9mgskt.jpg

I'm gonna keep trying!

Andy

mcgregorfam wrote:

Resolution: 1440 x 900

I don't have any extra tool bars, add-ons or a side bar.

My SmugMug website is protected. Can I email you directly with the link and password?

Elle

Now, please, describe exactly what happens in IE8 when you visit the "Marla" gallery at 1440 x 900 browser fully maximized and no zoom set in IE8.

Thanks.

EDIT: You also have javascript error on your page, look at the little yellow triangle lower left on your page in IE8.

if you are getting a wrapping, please change in your browser url bar, http://yournickname.smugmug.com/gallery/blahblah to

http://www.smugmug.com/gallery/blahblah and see if the problem lies in the javascript error.

Andy

Page>Zoom in IE8
Page>zoom, and I choose any of the zooms in my IE8 and I simply can't make the mainImage wrap



I'm trying here:
http://www.smugmug.com/popular/today#608501880_Pjg77
and here http://www.moonriverphotography.com/gallery/533072_fQNUL#582174668_SPois

mcgregorfam

Okay, here's what I've figured out about Internet Explorer version 8 and the Gallery layout setting:

1. When Internet Exporer is updated to version 8, the window zoom level is automatically set to view at 125%. You can change it of course, but this is what it sets itself at after you install, restart and open IE for the first time.

2. Internet Explorer 8 - Compatibility View Off

• Zoom level 125% - Gallery layout Wraps
• Zoom level 100% - Gallery layout Does Not Wrap

3. Internet Explorer 8 - Compatibility View On

• Zoom level 125% - Gallery layout Wraps
• Zoom level 100% - Gallery layout Wraps

Okay, the first problem is that when you install IE 8, restart and open Internet Explorer, it goes through a series of questions concerning set up. It asks about Compatibility View and I assume most people will say "yes" to turning Compatibility View on.

The second problem is that it installs at a zoom level of 125%. I'm sure most people will never notice this. Plus, if you change it to 100% nothing looks right on any website so they'd probably change it back to 125% anyways.

So the only IE 8 + Smug Mug gallery layout combination that works (from what I'm seeing on my computer) is:

Compatibility View Off + Zoom Level 100% = No wrapping

Like I said before, Smug Mug users can't be expected to email all of the people who frequent their website and ask them to use the above settings in IE 8 so their galleries can be viewed properly.

Elle

Andy

mcgregorfam wrote:

Compatibility View Off + Zoom Level 100% = No wrapping

Like I said before, Smug Mug users can't be expected to email all of the people who frequent their website and ask them to use the above settings in IE 8 so their galleries can be viewed properly.

Elle

Good stuff, Elle - I still can't replicate, IE8, Vista... Compatibilty view ON and Zoom at 125%

Kinda stinks that MSFT made another toggle to confuse people. We made it so SmugMug doesn't need any compatible view.

We'll keep looking at this!