Uploads failing

NeilLNeilL Registered Users Posts: 4,201 Major grins
edited May 22, 2010 in SmugMug Support
Hi,

I am using a slow dialup connection (our DSL lines are down). Three attempted uploads with different uploaders have failed to upload jpg image files of ~1MB ea. I would have blamed it on my dialup connection, but the same thing was happening 24hr ago just before the SM site went down. When the site went up again the uploads went through OK.

The files upload fully but don't transfer into the gallery, there is an error message to say the upload has failed. At about 10min a pop that is a big waste of time :)

Thanks for your help.

Neil
"Snow. Ice. Slow!" "Half-winter. Half-moon. Half-asleep!"

http://www.behance.net/brosepix

Comments

  • speedyglxspeedyglx Registered Users Posts: 2 Beginner grinner
    edited July 10, 2009
    uploading issues
    I always use the simple method to upload without any issues. Today when I try to upload pics, it starts to upload and after a moment it will retry and eventually give me Write Timeout error. Tried couple of times and same results. Does anyone have any ideas of whats going on?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 10, 2009
    Our engineers are looking at this right now. Sorry for the hassle.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • SunGloSunGlo Registered Users Posts: 382 Major grins
    edited July 10, 2009
    Andy wrote:
    Our engineers are looking at this right now. Sorry for the hassle.

    Andy,

    The error message I'm receiving indicates a timeout problems. I'm using the new uploader.

    Phil
    .
    SunGlo Photography
    www.sunglophoto.com
    ▬▬▬▬▬▬▬▬▬▬▬▬▬
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 10, 2009
    Should be all sorted out now, sorry for the problem!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • speedyglxspeedyglx Registered Users Posts: 2 Beginner grinner
    edited July 10, 2009
    Andy wrote:
    Should be all sorted out now, sorry for the problem!

    I still get a timeout error
  • SunGloSunGlo Registered Users Posts: 382 Major grins
    edited July 10, 2009
    Andy wrote:
    Should be all sorted out now, sorry for the problem!

    Andy,

    I'm still having problems. The uploads are failing with "Write Timeouts".

    Phil
    .
    SunGlo Photography
    www.sunglophoto.com
    ▬▬▬▬▬▬▬▬▬▬▬▬▬
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 10, 2009
    Alright, hang on, engineers are checking again...
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 10, 2009
    Alright, now it should be all ok. Sorry!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • NeilLNeilL Registered Users Posts: 4,201 Major grins
    edited July 10, 2009
    Andy wrote:
    Alright, now it should be all ok. Sorry!

    These things happen! ne_nau.gif

    Thanks for the lightning (and sympathetic!) response. Impressive!thumb.gif

    Neil
    "Snow. Ice. Slow!" "Half-winter. Half-moon. Half-asleep!"

    http://www.behance.net/brosepix
  • SunGloSunGlo Registered Users Posts: 382 Major grins
    edited July 10, 2009
    Andy wrote:
    Alright, now it should be all ok. Sorry!


    "Look'n good"...thanks Andy.


    Phil
    .
    SunGlo Photography
    www.sunglophoto.com
    ▬▬▬▬▬▬▬▬▬▬▬▬▬
  • RandallRandall Registered Users Posts: 98 Big grins
    edited July 11, 2009
    NeilL wrote:
    These things happen! ne_nau.gif

    Thanks for the lightning (and sympathetic!) response. Impressive!thumb.gif

    Neil
    Maybe it's fixed for you but it still isn't working for me I have tried two different browsers .I still get the error message button
    Randall
    www.branhamphoto.com
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited July 11, 2009
    Randall,

    Just to be sure that another problem is happening, can you click the errors button and let me know what it is listing? I am testing right now to make sure that the problem was fixed.

    ETA: I just tested using the same files that I had trouble with yesterday. It seems the slower the connection was, the worse it got. This morning everything loaded fine. If you are still having trouble, I would like to check your connection just to make sure.

    --Doc
    SmugMug Support Hero
    http://help.smugmug.com
  • coolleencoolleen Registered Users Posts: 1 Beginner grinner
    edited May 22, 2010
    Getting write timeouts
    I am getting "write timeout" errors when I try to upload pictures (just started happening this evening).
    Get the same results no matter which uploader I use ( have tried both MacDaddy and via the Safari browser).

    I am on a Cable with 1.5 Mbs upload speed and I have already reset both my cable modem as well as my Netgear router.

    Help!
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