Read and Clicked

OC ZOOMOC ZOOM Registered Users Posts: 55 Big grins
edited July 13, 2009 in SmugMug Support
I'm still unsure if I understand this read and click stat. What does it mean by: Read 1 Clicked 0. They read the email but didn't look at the images? Second one : Read 0 Clicked 3, I can't figure that one out.:dunno
http://photopix.smugmug.com

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 11, 2009
    http://www.smugmug.com/help/photo-community

    Read means they opened it in their email software.
    Clicked means they clicked back to your gallery.
    Andy

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  • OC ZOOMOC ZOOM Registered Users Posts: 55 Big grins
    edited July 11, 2009
    Andy wrote:
    http://www.smugmug.com/help/photo-community

    Read means they opened it in their email software.
    Clicked means they clicked back to your gallery.

    How can they click back to my gallery if they haven't even opened it in their e-mail? As in Read 0, Clicked 3.headscratch.gifheadscratch.gif
    http://photopix.smugmug.com
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited July 11, 2009
    OC ZOOM wrote:
    How can they click back to my gallery if they haven't even opened it in their e-mail? As in Read 0, Clicked 3.headscratch.gifheadscratch.gif
    Smugmug uses tricks to try to see if the email has been read. Some email clients defeat those tricks in order to protect your privacy. So the "read" value may not be accurate.
    --John
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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 11, 2009
    OC ZOOM wrote:
    How can they click back to my gallery if they haven't even opened it in their e-mail? As in Read 0, Clicked 3.headscratch.gifheadscratch.gif
    The email's not "read" unless they actually see the image in the email. Some email systems can block the image until the user clicks "Show image" - so they could open the email, not see an image, and click through - we'll register nothing for 'read' but 1 for 'clicked'.
    Andy

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  • AllenAllen Registered Users Posts: 10,014 Major grins
    edited July 11, 2009
    Many moons ago when I worked I would never open an email, but just viewed
    them in the preview pane. This does not register back to the sender as being
    read and got a few comments on why I never read their email.:D
    Al - Just a volunteer here having fun
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  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited July 12, 2009
    Allen wrote:
    Many moons ago when I worked I would never open an email, but just viewed
    them in the preview pane. This does not register back to the sender as being
    read and got a few comments on why I never read their email.:D
    And now, many email clients only load remote images in the email if you explicitly ask it to even when you "open" the email.

    The main reason for this? Exactly to prevent what Smugmug is doing - recording when you read the email (for privacy reasons).

    There are also ways that spammers keep track of which email address are real and which are not by using the same technique. If a uniquely identified remote image that was put in an email gets opened, then something (probably a live person) is processing email to that email address.

    I'm happy that my mail clients (PostBox and Thunderbird) don't open remote images unless I ask them to.
    --John
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  • OC ZOOMOC ZOOM Registered Users Posts: 55 Big grins
    edited July 13, 2009
    Ok, now it makes more sense. Thank you all for your good explanations.
    http://photopix.smugmug.com
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