Site Issues

RBrogenRBrogen Registered Users Posts: 1,518 Major grins
edited July 14, 2009 in SmugMug Support
Site issues with both DGrin and Smugmug....is there a known problem? Both sites are sporadically just clocking when trying to access them.
Randy Brogen, CPP
www.brogen.com

Member: PPA , PPANE, PPAM & NAPP

Comments

  • stevexstevex Registered Users Posts: 4 Beginner grinner
    edited July 13, 2009
    RBrogen wrote:
    Site issues with both DGrin and Smugmug....is there a known problem? Both sites are sporadically just clocking when trying to access them.

    I'm seeing the same thing.
  • BugSlayerBugSlayer Registered Users Posts: 4 Big grins
    edited July 13, 2009
    See the same thing from NYC, now upload of new images is down ("service unavailable)...
  • nipprdognipprdog Registered Users Posts: 660 Major grins
    edited July 13, 2009
    Me too;

    http://dgrin.com/showthread.php?t=137022

    mwink.gif
    Jim

    http://www.knippixels.com
  • RBrogenRBrogen Registered Users Posts: 1,518 Major grins
    edited July 13, 2009
    Damn this is really messed up timing. I just finished a shoot today of a lady who is a tv chef for Warner Bro and was a finalist in the 1st episode of Food Networks contest and she is trying to view the shots from today!!!!! This is really, really not a good first impression!
    Randy Brogen, CPP
    www.brogen.com

    Member: PPA , PPANE, PPAM & NAPP
  • RBrogenRBrogen Registered Users Posts: 1,518 Major grins
    edited July 13, 2009
    4 times the site has had issues this month alone...
    What's the deal SM SuperHeroes? I know you guys and gals bust your buts to provide terrific support but this many issues may be indicative of introduction too many changes at once perhaps? I hope this is not a continuing thing since I am trying to get my business going and clients won't wait.
    Randy Brogen, CPP
    www.brogen.com

    Member: PPA , PPANE, PPAM & NAPP
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 13, 2009
    Sorry guys, temporary issue, status blog updated.

    http://smugmug.wordpress.com/

    Rbrogen: no, it's just a human error, it'll be sorted as fast as our engineers can do it.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • agilitysteveagilitysteve Registered Users Posts: 18 Big grins
    edited July 13, 2009
    Of course one of my clients is trying to log in right when the problems occurred and she sends me an email asking what's up.
  • HumperdinkHumperdink Registered Users Posts: 1 Beginner grinner
    edited July 13, 2009
    same here
    same here, I actually had my first customer from my first gig get on and try to order, unsuccessfully.
  • hspooner2000hspooner2000 Registered Users Posts: 18 Big grins
    edited July 13, 2009
    agilitysteve wrote:
    Of course one of my clients is trying to log in right when the problems occurred and she sends me an email asking what's up.

    Two nights in a row..... Are you guys growing too fast? Love your site, but I hope this is not going to become a regular occurrence.
  • RaymondPhotosRaymondPhotos Registered Users Posts: 94 Big grins
    edited July 13, 2009
    Mine is back up. Everything seems fine.
    http://raymondphotos.com
  • MasterCowMasterCow Registered Users Posts: 12 Big grins
    edited July 13, 2009
    Andy wrote:
    Rbrogen: no, it's just a human error, it'll be sorted as fast as our engineers can do it.
    It can only be attributable to human error. This sort of thing has cropped up before and it has always been due to human error.
    MasterCow

    The cow that pays you!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited July 13, 2009
    Back up here as well. This is way most outages are if there are any--short-lived. I've only had one instance in the years that I've been with SM that really was bad for me. I've had more problems from web hosts than SM. Kudos to the SM team for a great job. clap.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • RBrogenRBrogen Registered Users Posts: 1,518 Major grins
    edited July 13, 2009
    Andy wrote:
    Sorry guys, temporary issue, status blog updated.

    http://smugmug.wordpress.com/

    Rbrogen: no, it's just a human error, it'll be sorted as fast as our engineers can do it.

    Thanks Andy for the quick response as always. This one stings a bit more given my particular circumstances...forgive the yelling.
    Randy Brogen, CPP
    www.brogen.com

    Member: PPA , PPANE, PPAM & NAPP
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited July 13, 2009
    Anyone having problems with viewing videos? headscratch.gif It worked fine earlier once everything came back.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited July 13, 2009
    I just got 12k/sec when doing an "owner save" on one photo. I think this must also be the speed at which the videos are downloading. It's taking minutes for clips that are seconds long. ne_nau.gif
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited July 13, 2009
    Seems like the video speed problem is fixed. clap.gif Back to work...
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited July 14, 2009
    Anyone else getting some intermittant outages/slowness?
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited July 14, 2009
    Just got a "Bad Request" server error. :(
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited July 14, 2009
    Looks like everything is back to normal. clap.gif Back to work again...
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • Scott_QuierScott_Quier Registered Users Posts: 6,524 Major grins
    edited July 14, 2009
    Eeerrr .... ummm....?
    Is the problem continuing or is it just my connnection?

    Other internet destinations are working fine. Can't access my SmugMug site or that of a friend. Thumbs not showing at the top of DGrin pages ---> SmugMug Problem?
    Scott
    My Photos
    Thoughts on photographing a wedding, How to post a picture, AF Microadjustments?, Light Scoop
    Equipment List - Check my profile
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited July 14, 2009
    Scott_Quier wrote:
    Is the problem continuing or is it just my connnection?

    Other internet destinations are working fine. Can't access my SmugMug site or that of a friend. Thumbs not showing at the top of DGrin pages ---> SmugMug Problem?
    Sorry about your troubles. Your site comes up fine for me in Germany. Doesn't it come up at all or do photos not show while the text loads?

    Did you try both, your custom domain and your SmugMug nickname LoveNLaughter ?
    How about these two links?
    1. http://cmac.smugmug.com/gallery/2504559_f3ta9
    2. http://www.smugmug.com/gallery/2504559_f3ta9

    Does any one of them work?

    Could you run a traceroute to www.smugmug.com and cmac.smugmug.com ?
    Try these instructions to run a traceroute on a PC:
    http://www.smugmug.com/gallery/2959046
    That will help us see if and where any problems may be.

    You can best email us the results at our helpdesk. Be sure to link back to this post so that we can keep them connected.

    Thanks,
    Sebastian
    Sebastian
    SmugMug Support Hero
  • Scott_QuierScott_Quier Registered Users Posts: 6,524 Major grins
    edited July 14, 2009
    Sorry :bash

    I just got word that it was the incoming wire where I work that was having problems ... so disregard!
    Scott
    My Photos
    Thoughts on photographing a wedding, How to post a picture, AF Microadjustments?, Light Scoop
    Equipment List - Check my profile
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