ICC profiles no longer recognized in display sizes?

smurray

Hi All,

I'm having some issues with my display sizes not honoring ICC profiles. For a while I was a happy customer, satisfied that I could post medium and large versions of an image on forums and have those images honor the ICC profiles they were uploaded with (provided they were viewed in a color-managed browser like Safari or the brand new Firefox). Those images still honor those profiles and appear on forums as they should.

Recently it seems as if the last few hundred photos I've uploaded have generated display sizes that do not honor their original ICC profiles. The originals display as they should (as they do in Photoshop), though all Smugmug generated display sizes appear as they would in a non color-managed application, rendered in sRGB, yes, but not truly accurate.

I've queried Smugmug help but was told that the individual I spoke with did not see a color shift. Confused, I viewed those images on three different computers, all in color-managed browsers and still see that noticeable shift in contrast and saturation.

Here's an example that should illustrate my point. This 800 pixel wide "original" honors the ICC profile it was created with, and displays as it does in Photoshop and other color-managed applications.
http://samxmurray.smugmug.com/photos/592655433_Swsir-O.jpg

This "large" Smugmug generated display version seems to ignore that profile and display the image as I.E. or any other color ignorant app. would (rendering it in sRGB, yes, but ignoring the profile).
http://samxmurray.smugmug.com/photos/592655433_Swsir-L.jpg

The shift is slight, but it is there. If you open each in a new tab and cycle between them the shift in color becomes apparent.

Any insight into my problem? Images are consistent through all other color-managed applications. What has miffed me most is that for some time it appeared as if all of Smugmug's generated display sizes honored ICC profiles. Not sure what's going on now. And yes, all photos were shot in sRGB to begin with.

Thanks for any insight guys!

- Sam.

Andy

Hi Sam, we're looking into this, hang on a bit, I need to discuss w/ one of the engineers.

jfriend

Andy wrote:

Hi Sam, we're looking into this, hang on a bit, I need to discuss w/ one of the engineers.

Andy, same problem in this thread. I could verify that the original size came with sRGB profile and the -L size did not.

devbobo

The issue has been resolved internally, hopefully it will go live soon.

Cheers,

David

smurray

devbobo wrote:

The issue has been resolved internally, hopefully it will go live soon.

Cheers,

David

Does that mean that display sizes created under this glitch will be attached correct ICC profiles or do all of those images have to be uploaded again?

smurray

Can we get an update on this? Newly uploaded images are still generating display sizes without ICC profiles.

Thanks.

smurray

For those irritated by this issue, the fix appears to have just gone live. Display images uploaded during the error period, however, were not attached correct profiles and continue to display incorrectly. That period appears to have been over a month in length, so users that value a color managed workflow will have to delete and re-up all photos upped during that time.

Sucks.

jfriend

smurray wrote:

For those irritated by this issue, the fix appears to have just gone live. Display images uploaded during the error period, however, were not attached correct profiles and continue to display incorrectly. That period appears to have been over a month in length, so users that value a color managed workflow will have to delete and re-up all photos upped during that time.

Sucks.

My guess is that you don't have to re-upload. You can probably rotate left, wait for them to rotate, then rotate right to get the display copies regenerated.

GoyaAdobo

jfriend wrote:

My guess is that you don't have to re-upload. You can probably rotate left, wait for them to rotate, then rotate right to get the display copies regenerated.

I tried this to no avail. I also re-uploaded to no avail. Is there any confirmation that the fix is complete? And is there any reliable confirmation of someone having successfully re-uploaded or whatever it takes to fix the photos?

Thanks.

Andy

GoyaAdobo wrote:

I tried this to no avail. I also re-uploaded to no avail. Is there any confirmation that the fix is complete? And is there any reliable confirmation of someone having successfully re-uploaded or whatever it takes to fix the photos?

Thanks.

You have a different issue, already being addressed in another thread.