SmugMug Pro Order Problem

markgorby

I had a 2 day delay on printing set up in one of my galleries. When I went to post process 2 images that were ordered. They had already been sent to print. My time was less than 24 hrs. I went ahead and fixed images and uploaded them to the gallery. Any thing you guys can do?
Order #1102823
Thanks,
Mark

markgorby

You are Amazing. Fast too!!! Thanks
Mark

SteveM

markgorby wrote:

I had a 2 day delay on printing set up in one of my galleries. When I went to post process 2 images that were ordered. They had already been sent to print. My time was less than 24 hrs. I went ahead and fixed images and uploaded them to the gallery. Any thing you guys can do?
Order #1102823
Thanks,
Mark

Hi Mark,

I've checked on this order as well as the gallery and it looks like you added the 2 day Proof Delay after the order was already placed. I'm sorry to say this won't work.

No worries, though. I've canceled the order at the lab, voided the charges to your customer, and placed a new, identical order #1103010 on their behalf, and have confirmed it's hit your Proof Delay to be reviewed and proofed by you.

Please be sure to update your customer so they don't wonder about the Canceled status if they check the old order number. If you have any questions, or mixups in the future, don't hesitate to let us know at the help desk. We'll get you fixed up.

markgorby

Steve
Thanks for the help. I did re-add the 2 day print order delay after I noticed this order went through without it. I had some sales from that gallery earlier and got to proof those before they were sent to print. That's why I was a little confused. Hey, small glitch, taken care of, happy as a clam.
Thanks again,
Mark