Our Heroes and SmugMug Service in action

Andy

http://aquestionofperspective.com/why-i-love-smugmug/

sirbenfro

Andy wrote:

http://aquestionofperspective.com/why-i-love-smugmug/

I have just finished the trial period and signed up, and as a complete novice, I have had reason to seek help from the helpdesk several times, and I have to say I have been very impressed both with the quality of the help, and the response time. Being in UK, I realise that they will be sleeping during the mornings here, but once they are up, they are on the ball. So, a big thanks to those involved, and indeed to all the regulars here. I am currently with pbase, it's incredibly slow, and it's absolutely impossible to get a reply, it's like trying to converse with the dead, it's an appalling service. Pbase is far cheaper, but clearly you get what you pay for.

mus

Frankly, I had no what so ever plans to purchase an account from smugmug, i just signed for the trial, and didnt have the need for such a service, I did like the features and all, but since some correspondence with the held desk I was very much impressed with the support and feedback, I planned on to get an account. GReat people to work with! I hope when smug grows it still keeps this level of commitment with their customers.

Andy

mus wrote:

I hope when smug grows it still keeps this level of commitment with their customers.

So far, 7 years in, we've been able to In fact, I just hired three more Support Heroes to start with us on Monday! Still to this day, more than 1/2 our company (25 of our 49 folks) are Support Heroes

mtmcelvy

I just finished my first year with a Pro account and I couldn't be happier!! I have no idea about customizing but with all the tutorials and the Easy Customizer I am getting my site looking good without having to hire someone to do it for me :ivar

So, many thanks from me to all the SmugMug/DGrin staff and members

edelbonis

Robin Rules the Universe
There are no words to describe my gratitude for the incredibly fantastic service that I've received from SmugMug.

Thanks again! (http://aquestionofperspective.com/why-i-love-smugmug/)
I'm not a big user of emoticons, but this little guy sums up my desire to scream from rooftops in joy.

-Elisa