Photo uploaded in incorrect aspect ratio

PBolchoverPBolchover Registered Users Posts: 909 Major grins
edited August 8, 2009 in SmugMug Support
The 5th photo in http://pbolchover.smugmug.com/gallery/9155074_bv6hF appears to have been uploaded in an incorrect aspect ratio.

I uploaded using Google Chrome, but the problem also appears in Firefox 3.0.11 and IE8, so I don't think that it's a problem with my cache...

Comments

  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited August 4, 2009
    PBolchover wrote:
    The 5th photo in http://pbolchover.smugmug.com/gallery/9155074_bv6hF appears to have been uploaded in an incorrect aspect ratio.

    I uploaded using Google Chrome, but the problem also appears in Firefox 3.0.11 and IE8, so I don't think that it's a problem with my cache...
    It does look messed up. Try rotating it left, then after that finishes, rotate it right to regenerate the different sizes.
    --John
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  • ASkipASkip Registered Users Posts: 224 Major grins
    edited August 8, 2009
    jfriend wrote:
    It does look messed up. Try rotating it left, then after that finishes, rotate it right to regenerate the different sizes.

    This uploading with wrong aspect ratio happens to me on almost every upload (using the simple loader) One or yesterday 3 random pictures in the bunch will be wrong. I don't usually go back and check my galleries to see that they're all ok, but now I have to and it bugs me (few hundred pictures every day). What's up with the errors? seems to be just in the last week or two that this happens. or maybe I never noticed.
    I think it's faster to delete the pictures and re-upload them than rotate them too.
    thanks.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 8, 2009
    it looks normal to me, 4000x3000
    I need to see the file before you do anything to it, next time.
  • Tim KamppinenTim Kamppinen Registered Users Posts: 816 Major grins
    edited August 8, 2009
    This happened to me earlier today. I had a 5x7 photo show up as square and horrible looking, and for some reason it was extremely slow to load. I deleted it and re-uploaded it, but it was a pain.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 8, 2009
    This shouldn't be happening, if it happens again just holler.
  • PBolchoverPBolchover Registered Users Posts: 909 Major grins
    edited August 8, 2009
    I'm had it happen with 3 photos out of the 50 or so that I uploaded yesterday.

    For what it's worth the symptoms appear to be
    1) The thumbnail aspect ratio is square, and the thumbnail is stretched. (I think this means that the dimensions in the image tag containing the thumbnail are wrong, but the actual thumbnail is OK.)
    2) In smugmug style, the main image for that photo is also forced to be square, and the _original_ photo is downloaded, instead of the generated size.
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited August 8, 2009
    PBolchover wrote:
    I'm had it happen with 3 photos out of the 50 or so that I uploaded yesterday.

    For what it's worth the symptoms appear to be
    1) The thumbnail aspect ratio is square, and the thumbnail is stretched. (I think this means that the dimensions in the <IMG> tag containing the thumbnail are wrong, but the actual thumbnail is OK.)
    2) In smugmug style, the main image for that photo is also forced to be square, and the _original_ photo is downloaded, instead of the generated size.
    I've seen those same symptoms you describe before. I think it's because the Smugmug database that keeps track of the size of the images (and what is probably consulted in the generation of the <img> tag HTML for thumbs and main image) is wrong. It has them recorded as square (so it generates HTML as if they are square), when indeed they aren't actually square. Must be some kind of glitch in the digestion and cataloging of the newly uploaded images.
    --John
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