Site won't load from my computer

DTfuzzy

Ok this has been going on all weekend one time I can go to my website and it opens fine same with linked photos to other sites but an hour later the linked photos are gone and when I go to my site it just sits there blank I ck on a gallery but the pictures won't load for 1-3 min.

What can I do to fix this even when I get an email from smugmug saying an order has been placed I can't go there and see what was ordered.

I went through some things with Andy yesterday but not fixed yet.

Dave

Andy

Something is wrong. Have you got a restore point you can go back to?

Have you got a geeky friend or family member that can assist you?

old thread
http://www.dgrin.com/showthread.php?t=140555

DTfuzzy

Andy no I don't unless I take it somewere everything else works except smugmug I guess I was hoping to get help from them?

Andy

DTfuzzy wrote:

I was hoping to get help from them?

I am "them" - I'm the one who has been working with you since you started posting about this.

Andy

DTfuzzy wrote:

Andy no I don't unless I take it somewere everything else works except smugmug I guess I was hoping to get help from them?

Question: does this link work?
http://cmac.smugmug.com/gallery/2504559_f3ta9/1/131481401_Kyt75/Medium

DTfuzzy

No Andy it does not it tries to load but after about 1 min the screen says IE cannot display the web page

Andy

DTfuzzy wrote:

No Andy it does not it tries to load but after about 1 min the screen says IE cannot display the web page

Stay tuned for Support Hero Nick.

DTfuzzy

Sorry I'm such a pain in the butt but thank you for all your help.

Dave

gluwater

Hi James. I also work at SmugMug. Lets see if we can get this figured out.

Can you please try running a Traceroute again?

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046

We've got a handy tool to help us see the connection quality between you and SmugMug. Go here:
http://www.smugmug.com/homepage/traceroute.mg
You will see the results on your screen and also receive an email with the results that you can send to us.

Try running those tests when you are having the problem and also when you are not having the problem. You can email the results to us here: http://www.smugmug.com/help/emailreal. When you email us please include a link to this Dgrin thread.

Some other things you can try are to restart your router and/or modem. Turn them off, unplug them and let them sit for a couple minutes, then plug them back in. If you are using a router you can also try plugging in directly to your modem to rule out it being a problem with the router.

Since it seems like you may be having DNS issues you can also clear your DNS. There are instructions on how to do that here: http://www.tech-faq.com/flush-dns.shtml.

Give these a try and let us know how it goes.

DTfuzzy

Nick I did the tracer test and sent it back to the email address that you sent me my test from ( hope that was ok?) I did not send a link with this thread on it just forgot sorry. I did the restart the router thing and that seemed to make things work for now? I tried to clear the dns but not sure I got that part right I was a little confused on it ( sorry that stuff is not my strong point ).

I will go play and see what happens thanks again for putting up with me and all your help.

Dave

gluwater

DTfuzzy wrote:

Nick I did the tracer test and sent it back to the email address that you sent me my test from ( hope that was ok?) I did not send a link with this thread on it just forgot sorry. I did the restart the router thing and that seemed to make things work for now? I tried to clear the dns but not sure I got that part right I was a little confused on it ( sorry that stuff is not my strong point ).

I will go play and see what happens thanks again for putting up with me and all your help.

Dave

Hi Dave I received your email and replied to you. Please reply to the email so it's easier to follow along with what's being talked about. Going between both email and Dgrin can be confusing to follow along with.