None of the galleries are working...

entropy07

My main page http://shangchen.smugmug.com shows up. My categories show up (such as http://shangchen.smugmug.com/Weddings ). But the moment I try to open any of my galleries, the link goes to a 404 page. Help? I checked on both MSIE and Chrome. Help!

entropy07

Also, I wanted to add, it seems like the links are trying to replace "shangchen.smugmug.com" with "www.shangchenphoto.com" even though I'd changed where my domain should be pointing a long ago (so, "shangchen.smugmug.com" should remain pointing to "shangchen.smugmug.com"). Even if I try to type in a gallery's name like http://shangchen.smugmug.com/Weddings/090808CaraRick/ it doesn't work and tries to route through shangchenphoto.com

jfriend

It sounds to me like your custom domain is not set up properly. See this thread for details. Yes, that is definitely the issue because this URL: http://shangchen.smugmug.com/gallery/9195078_jgB3Q works. As part of the nice names functionality and improved SEO, Smugmug goes to your custom domain more often than it used to. You can fix your custom domain as described in that thread or you can ask Smugmug to help you fixed it (they have an expert in just this function) or you can temporarily remove your custom domain from the Smugmug control panel.

docwalker

John is right about this. It is your domain that is causing problems.

I found the problem. You had the custom domain www.shangchenphoto.com in your SmugMug control panel. That does not point at SmugMug so it was causing a conflict. I have removed it and you should be all set now. If you want to setup the domain or even a subdomain, please see this page for information on setting it up correctly. http://www.smugmug.com/help/professional-accounts

All the best,

--Doc

entropy07

thanks docwalker! I had totally forgotten about that.

Andy

nlatto wrote:

I am having the same exact problem. What do I need to do to fix it?
I am no computer operator so I need help.
Thnaks.

You had www.nicklattophotography.com set up, but it's forwarded not CNAMEd to SmugMug. We don't support forwarding, never ever did Here's how to set up your CNAME properly: http://www.smugmug.com/help/professional-accounts holler to us at the help desk if you need help, we'll be there for you !

you're all fixed up for now.